I visited here today and I am so impressed with the community and facility. I started out in the…read moreRehab Center for my meeting. The staff was amazing, very warm and friendly. Even the patients greeted me as they were connecting for a card game. Then I moved over to the Memory Care building. The caregivers were all so wonderful with the residents, the staff knew all the families by name and the history on the residents. Jennifer in Marketing was explaining so many different ways to make residents feel at home in their new home. I was able to tour the model. From the large living area to the vert brightly lit closets, very resident friendly. And the bathroom has a heated tile floor. I thought about staying! All inclusive, excellent pricing and well worth the drive from anywhere in the Dallas area. I would have loved to have had this option for my Mama.

DO NOT TRUST YOUR LOVED ONES WELL BEING WILL BE RESPECTED. The care is inferior at best. The care…read moreis 1 out of ten. Minus the two thoughtful and empathetic CNAs it would be 0. Anything less than 9 is acceptable but that's difficult to find in short or long term nursing and rehabilitation facilities. As a retired Army Nurse, I understand this. I thought I did my due diligence by using Google reviews, Yelp reviews, a list given by Medicare and the accepted facilities to consider by Medicare/Medicaid and United Healthcare. CHECK HOW MANY REVIEWS WERE GIVEN AS WELL AS WHAT WAS SAID. 5 REVIEWS IS NOT ENOUGH TO GO BY! My mother at 97 years of age is strong willed yet not demanding, has a will to continue living, does her best to maintain as much self care as possible but here, her emotional hopeful attitude and dignity and will were highly degraded which I had never seen before. She was broken. The only time she ever stated she wished the "LORD would take her". She was left to sit in feces for up to three hours out of a few times and daily, in her urine saturated diapers for hours, yes, hours. Repeated call button requests ignored, "I'll return" was hours later then treated poorly when she did get the issues addressed. Served meager amounts of poor quality food, all but two CNAs disrespectful, negligent, demeaning, negative, etc.. only two days of good physical rehabilitation care in two weeks. The times I tried to and connected to facility coordinators the problems were promised to be address but went unchanged. I'm filing a report to APS, HHS and Medicare. After her release from the hospital from a fall occurring at Le Reve my mother was placed at my second choice AVANTE Rehabilitation she is now receiving good quality care. Three days with just a few minor incidents. Update: The care at AVANTE in Irving was superior. Night and day comparison. Good food, empathetic caring staff. Two very minor incidents in two weeks that were addressed and handle positively.. Should my Mother need long term care, this will be the place if they have a place for her.

Abysmal care of the elderly. Director is incapable of guiding staff and holding them accountable…read morefor quality care. Calls go unanswered and basic care is not provided to residents, who are left to fend for themselves. Feedback results in no improvements. The State needs to look into this program.

Beautiful facility, the staff are courteous, and always greet me with a smile. Any issue I bring to…read morethe Ed, she makes it her top priority to resolve it in a timely manner.

Thieves and liars should be good description of people at this place…read more They supposed to request pre-authorization from insurance before procedure, but insurance did not authorize. They did not tell me about it and moved forward with CT scan. Insurance did not cover cost and now they send bill to me and want me to pay entire cost. I am reporting this company to Texas DOH. let them deal with thieves

I very rarely give a poor review unless it's highly deserved. This business is horribly managed…read more Firstly, they send you texts (asking for co-pays that you don't owe and to confirm appointment ) and ask you to reply back with any questions but they don't reply back. When you call for help unless you're making an appointment. ($$$$) they do not answer their phones. If you are transferred to another department, such as billing, they will not answer you go to voicemail. You leave a voicemail message and no one calls you back. I will never ever ever use this company if they're the last imaging and scanning company on earth. That's how bad they are.

My mother in law is at Grand Brook in Garland. We were so worried the move would be hard for her…read more The caretakers are amazing and so loving and kind. They chat with her as they help her. They really enjoy their work! It shows in their care! They go out of their way to make sure she's safe and happy. She is genuinely enjoying being there. My husband and I are so happy that she has Grand Brook!!

Blown away by the tenure-ship of staff at this community. The Executive Director, and Assistant…read moreAdministrator, have been there 12+ years, along with some of the clinical and care staff being there 9, 12, even 17 years. This is unheard of in this industry! It's truly a testament to who they are as individuals, and as a community. This incredible staff continues to serve our seniors every day in a positive and uplifting environment and that is what really sets Grand Brook apart.

I was pleasantly surprised when visiting this place for the first time and equally as surprised…read morewhen I returned this year. The doctor is thorough, helpful and pleasant. She has really helped my unique situation and I'm grateful for a doctor who is willing to try new things to find the best solution for me and my contacts. 10/10 recommend.

Dr. Kastner and her staff treat you like family. She is very thorough explains everything so well…read more She really cares about the health of your eyes.

Waterford Mesquite TX. Recommend and would live there again…read more Lived there for 7 months. Independent living. Decent place to live. As with any living arrangements manage your expectations. All included makes for a good value. Office and overnight employees helpful and treated me with respect and kindness.

Please stay away from this facility... Tori the director of the Waterford is absolutely wicked and…read moretreats these people so unfair!!! Her son owns the moving company that she is soliciting to the new residents to use, he charges them over 600+ for simple moves ..... She doesn't care to hear residents concerns, They are scared of being retaliated against for speaking up.... She has drug addicts (that WERE RESIDENTS) overdosing in her parking lots and begging for money for months on end .... Felisha the bus driver is absolutely nasty and fake so stay clear from her!!!!! Diane does not do activities that are for everyone, they are for her select group that she has help her everyday (meaning elders with memory problems won't be allowed to be involved) I had one targeted by her because her memory was slowly trickling away it got to the point where she felt uncomfortable to even go back in there with her........ There is mold in the walls all through out the building, maintenance just paints over it instead of fixing the issue.... I truly pray that this place can hire a better director and make a turn around! I will always remember the residents there and pray that they get the peace and joy that they deserve at an independent living center. -Signed a former employee through holy savior home care