To label a former in-patient "Banned" and "Do Not Recontact" is unbelievably rude and distasteful…read more My bill is less than 30 days old and you label me this? Despicable. From someone whose grandmother and mother spent a fortune there and passed away there. I will let my multitude of Dallas friends know your treatment.

A 2.8!!! Makes perfect sense. Yet Medicare rates it a 4 star. What a joke. My mom stayed here ans I…read morecan't count the times the floor was a ghost town. Zero visible employees anywhere. Do they have secret hiding places? pressed button for help. Never came. Witness myself on many occasions. Food cold and bland. Makn issue is lack of attention or care. Physical therapy missed countless days but written down as a denial which was a lie as i would be there for the day and NO ONE came to get her. Nice place as far as visually but nurses aren't even nurses but maybe a medical assistant at best and you can't even understand them. All wore their badge backwards as well to escape accountability. 1.0 rating

I first reviewed this assisted living and memory care facility almost 4 years ago when it initially…read moreopened under the name of Harbor Chase of the Park Cities. Since that time the facility changed management & became The Preston of the Park Cities. My mother has been a resident since the place first opened as Harbor Chase. The place is gorgeous and they are far more creative with their food and menus than any other place we initially looked at. Although there has been turnover in staff over the years, the best key players on staff stayed & have become real assets to the place. When Covid hit we were tremendously concerned about how this would be dealt with and how the residents would be protected. Watermark, who is the management company have done a phenomenal job handling the pandemic and keeping residents safe and their families well informed. The staff & residents were fully vaccinated by late January. Finding a great place for a parent, spouse or relative who needs assistance can be a very trying time in everyone's life. You'd be hard pressed to find a better place for them than The Preston of the Park Cities.

My father lived his last few years here. We got to know the staff and nurses and they were always…read moreso very kind. He was always well cared for. This is a wonderful place. The facility is upscale. They know the residents and show so much grace and respect. There is always activity - singing or shows. When it's time for a facility like this you want to trust that your loved one is happy and safe. This is a wonderful choice.

After visiting several senior living communities, I chose Monticello West for my mom because they…read moreoffered an "enhanced assisted living" option, which was supposed to accommodate residents needing two-person transfers. I was also impressed early on, especially with Nan who was responsive and helpful in answering all my questions. Things started off okay, but one issue showed up pretty quickly. My mom uses a wheelchair and needed help getting to and from the dining room. Staff would take her down for meals, and when she was ready to return to her room, she'd press the button on her fob for assistance. On multiple occasions, she was left waiting alone in the dining room for over an hour. This was frustrating and embarrassing for her. There was also a staff member who pushed my mom to do more than she was physically capable of. Something happened (I was never told exactly what), but I was informed that the person was written up and instructed not to go back to my mom's room. Additionally, Nan stopped replying to my emails, and messages to other staff were often ignored too. We had an initial meeting where I was told I'd be introduced to all the department heads. Only a couple of people showed up; apparently my mom wasn't considered important enough for the full team. The director, Tom, was not present and I had no contact with him until I gave notice to move my mom elsewhere. To her credit, Sandra, who managed my mom's floor, was always responsive to my emails and phone calls. However, about a year into my mom's stay, she called to tell me they could no longer meet my mom's needs. She said that my mom now needed more than two people to assist with transfers. I asked how much time I had to find a new facility, and she said, "About two weeks." That's not what the contract says, but at that point, I didn't want my mom to stay somewhere that couldn't or wouldn't care for her properly. My mom later told me they'd recently hired a bunch of new staff who weren't well trained, so sometimes it would take 3 or 4 of them to transfer her. They would also gather in her room to chat with each other. Ironically, just a few days after Sandra's call, I saw one of the experienced caregivers transfer my mom by herself, quickly and with care. When I asked her how she did it, she smiled and said, "Patience." I found another facility and scheduled my mom's move for a Sunday. Since her birthday was the day before, I asked about reserving a room for a small celebration. I was told that due to Covid concerns, no rooms were available. That was fine; I told my mom's friends we'd meet outside on the patio to play it safe. Several of her guests, most of whom were senior citizens, told me that Laura (the activities director) raised her voice at them and told them they weren't allowed to be there. She also raised her voice at me. I explained we were outside and following all the rules, but it didn't seem to matter. The whole thing left a really bad taste. After we moved my mom out and cleared her room, I asked when I'd receive the refund for the unused portion of the month's rent. I mentioned that I had accidentally taken her fob and would return it as soon as I could. Tom implied I wouldn't be refunded for the days I had the fob, which seemed petty, but the facility eventually processed the full refund. Still, it wasn't the kind of support I needed during such a stressful transition. To be fair, some staff were wonderful. Kam, TT, Cynthia, and Willis were kind, respectful, and truly cared about my mom. The maintenance guys and housekeeping team were always polite and helpful. Thankfully, my mom is now in a facility that truly values her. They care for her with patience and compassion. When friends visit, they're welcomed, not scolded. Phone calls and emails are returned. When my mom needs help, she gets it within minutes, versus hours. She's happy now, and that makes me happy too. (It should be noted that I took a tour of Monticello West's sister facility, Autumn Leaves, as recommended by Sandra. It reeked of urine and was one of the most depressing places I have ever visited.) Looking back, I wish I'd installed a camera in her room at Monticello West from day one. If you have a loved one there, I strongly recommend you do.

Went to check out assisted living and I couldn't believe what was going on. Several staff members…read morewere sitting around gossiping. I asked to use the restroom but I got no response. Guess they were too busy to assist us in finding the restroom. If I could give zero stars I would.

This is a review of an "assisted living / retirement home"…read more The "Tradition - Lovers Lane Assisted Living" is a great place to check out if you're looking for assisted living. One of my overall highlights is on the top floor, the fourth floor is where they are dedicated to work with folks that have difficulty in memory, like alzheimer's or dementia. It's sad issue to deal with, but hopefully with a little hope and love, the right place can at least help. Now a person can live on the bottom three floors and go up to the fourth floor for sessions or to join in on with the groups. Great transition management systems are in place here at the Tradition. Heck, if and when I do have problems in this area, the Tradition is a great place to check out! "Tradition" also has another section for non-assisted living, both which are very nice! So they cater to both folks that need help and do not assistance. They are right next door to each other and in a great location of Dallas. Being right next door to Central Market and close by to highway 75 makes it easy to get to other parts of Dallas at certain times of the day. Dallas traffic can be an odd, you just have to know when and how to drive in the traffic. Back to the "Tradition assisted living", It's new, well located and I love the floor plan. It is easy for folks to make it back to their room. The building design is nice, in that a person is not going to get lost that easy at all. From the rooms, hall ways, exercise rooms, and special rooms are really good looking. The rooms have a high tech / heat monitor system and learns a heat monitor body system. Let's say your grandmother gets up at 4 in the morning to go to the restroom, it can detect if shoe has fallen and can not get up and alerts the staff on duty. We past by where they served meals and you could smell in the air that the food was very tasty! There are several elevators in the building, and it seems very easy for a person to make it to and from location to location. They have a water suspension work out are that looks very cool. They also have a number of highlights as well, like their hair/mani/pedi office, snack area, libraries, worship area. We received such kind introductions to the staff. The fourth floor, at least I thought I would be scared about, but it was so damn cool, a number of rooms that are to help enhance the creative side of the mind. A fun back porch with a fun view, hell, if I go, send me here! The "Tradition ~ Assisted Living" is a place I would totally feel comfortable with and recommend! If you are reading this review, do go by and check it out, and know it may be tough, but finding the right place will ease you heart and mind beyond belief. I only wish you and yours the best in life, Bill

All country club decor (one the first floor) but horrible care and no soul. We have been there…read moresince February now moving to a better facility. All about sales and profit. A revolving door in terms of staffing....no continuity of care. No medical care to speak of....one doctor was under indictment and the other was apparently let go also. A Tradition employee stole my dad's car but luckily we recovered it after he had his way with it. No good programs and mediocre food. Could have been a dream...turned into a nightmare. If you need only minimal care and want to squander money, this is great for you. If you have more significant needs, go to a place with a better track record. Run, don't walk away from The Tradition.

The Tradition Senior Living is a wonderful place for aging parents to live! My parents have lived…read morehere for two years now at their newest property at Greenville and Lovers Lane in Dallas. I visit them often there and have seen firsthand what a quality, clean, beautiful and friendly place this is! They have really enjoyed the various events/ outings, the food is amazing and the accommodations are first rate! Highly recommend!

Both my mother and my mother in law live at The Tradition at Lovers Lane. Both my husband and I…read moreare very pleased. Our mothers are pleased as well. Both of our mothers have lived at The Tradition for over four years. This retirement community is very well run, has excellent staff, lovely apartments, attentive maintenance, very good food and a lovely atmosphere in all the common areas. Both of our mothers lives in independent apartments.

First of all let me say that the members there are awesome. I love their attitude. They're…read morethankfulness and support to the associates.They are a pleasure to assist at any giving time.Second of all let me express that this could be a great community if the company would prioritize the employees that has been there longer, and give them seniority of any open positions and any opportunity of advancement with training, that would contribute to the employees becoming great leaders ,and great management staff, instead of going outside, looking for other leaders to come into the company to lead, which then have to be trained .This is a great company why not make it phenomenal?

My family member has in this facility and been without heat for about 3 weeks. Today it got gown…read moreto 32 degrees and tomorrow it will get down to 31. How can the health department allow this!!

My wife was at this facility for about a year in 2023 to 2024. She apparently fell in the bathroom…read moreone night when the aides got her up to use the bathroom. The night aides dragged her from the bathroom and put her back in bed even though she was in obvious pain. The aides did not alert management, write up an incident report, or notify hospice, emergency services, or me. I would not have know what happened except I had a camera in the bedroom. Video is available showing the aides dragging her back to her bed. The rooms and common area were not kept particularly clean. Bathrooms where not kept clean. My advice is to look elsewhere for a suitable facility for your loved one.

My mother had Alzheimer's dementia. The people here are very caring and understand what is needed…read moreto care for people with memory problems. They were so patient and supportive of her even on her bad days. I recommend this company if you have to place your loved one with dementia in a facility.

I visited here today and I am so impressed with the community and facility. I started out in the…read moreRehab Center for my meeting. The staff was amazing, very warm and friendly. Even the patients greeted me as they were connecting for a card game. Then I moved over to the Memory Care building. The caregivers were all so wonderful with the residents, the staff knew all the families by name and the history on the residents. Jennifer in Marketing was explaining so many different ways to make residents feel at home in their new home. I was able to tour the model. From the large living area to the vert brightly lit closets, very resident friendly. And the bathroom has a heated tile floor. I thought about staying! All inclusive, excellent pricing and well worth the drive from anywhere in the Dallas area. I would have loved to have had this option for my Mama.

DO NOT TRUST YOUR LOVED ONES WELL BEING WILL BE RESPECTED. The care is inferior at best. The care…read moreis 1 out of ten. Minus the two thoughtful and empathetic CNAs it would be 0. Anything less than 9 is acceptable but that's difficult to find in short or long term nursing and rehabilitation facilities. As a retired Army Nurse, I understand this. I thought I did my due diligence by using Google reviews, Yelp reviews, a list given by Medicare and the accepted facilities to consider by Medicare/Medicaid and United Healthcare. CHECK HOW MANY REVIEWS WERE GIVEN AS WELL AS WHAT WAS SAID. 5 REVIEWS IS NOT ENOUGH TO GO BY! My mother at 97 years of age is strong willed yet not demanding, has a will to continue living, does her best to maintain as much self care as possible but here, her emotional hopeful attitude and dignity and will were highly degraded which I had never seen before. She was broken. The only time she ever stated she wished the "LORD would take her". She was left to sit in feces for up to three hours out of a few times and daily, in her urine saturated diapers for hours, yes, hours. Repeated call button requests ignored, "I'll return" was hours later then treated poorly when she did get the issues addressed. Served meager amounts of poor quality food, all but two CNAs disrespectful, negligent, demeaning, negative, etc.. only two days of good physical rehabilitation care in two weeks. The times I tried to and connected to facility coordinators the problems were promised to be address but went unchanged. I'm filing a report to APS, HHS and Medicare. After her release from the hospital from a fall occurring at Le Reve my mother was placed at my second choice AVANTE Rehabilitation she is now receiving good quality care. Three days with just a few minor incidents. Update: The care at AVANTE in Irving was superior. Night and day comparison. Good food, empathetic caring staff. Two very minor incidents in two weeks that were addressed and handle positively.. Should my Mother need long term care, this will be the place if they have a place for her.

Wow! We had an appointment scheduled. We arrive hit the buzzer several times. Finally get buzzed…read morein. Drive to the front door and again hit the buzzer several times before someone came and let us in. They got me a wheelchair and hurriedly showed me around. Didn't see where I would eat or the pool. Didn't know there was one until I looked on YELP. Very disappointing despite the recommendations!

The Legacy Midtown Park is a wonderful place to live. This review is based on having lived here for…read morealmost 2 years. Good facilities and a very congenial residence.

What a wonderful experience! Highly recommend! I have…read moreworked in senior living communities and as a private duty senior companion for a total of 12 years. I'm familiar with many senior communities throughout the Dallas (and surrounding cities) area. One of my clients was needing a respite stay while her house was being repaired. Debra at Five Star Premier was outstanding. She went above and beyond to make my clients stay exactly what she needed. The best part about it, in my opinion, was Debra's genuine and utmost concern for my client during her stay. She truly cared about her comfort and addressed any concerns promptly. Five Star Premier is a beautiful and pristine community where all the employees and residents seem very happy to be there. The food was so delicious! Usually, in a large community the food tends to all taste the same. My client ate Atlantic salmon or some type of fish each day. She raved about how fresh and perfectly cooked the fish was each day. No need to hesitate on where your loved one will thrive...this is the place.

My in-laws live here so we visit/eat here often. I must say I've never had a bad meal here. The…read morefood is very good, with friendly attentive service. I think they also have a Happy Hour five days a week. The place is well maintained and the inside is open and airy.