Receptionist is a terrible example of front line staff making a good first impression. Rude, taking…read moresmoke breaks in front of customers while waiting to be seen, and doesn't give clear directions or ask the right questions when setting up the appointment, which later leads to confusion, frustration, and embarrassment on behalf of the customer. If your frontline staff behaves like that, it only leads me to wonder what the Doctor is like who allows that type of employee to work for him (didn't make it that far).

The woman who answered the phone on February 5, could not have been less helpful. As someone who…read moreis trying to schedule and eye exam for the first time, and had a few questions she was entirely put out by my inquiries. I'll try the next number on my list.

I went to get my eyes checked as I felt I needed a new prescription after 7 years. The doctor was…read morerather gruff, scolding me for not having yearly exams as he said vision changes every year. He took my current glasses and went into another room to check the prescription. He came back and had me look through 2 different options then said my prescription hadn't changed. He then dilated my eyes and tested them. He left the room several times for 10-15 minutes each time. His demeanor was almost surly. He told me I could leave without giving me the paper sunglasses I had requested. I had some difficulty driving home with dilated eyes. When my eyes returned to normal, I noticed he had severely scratched both lenses of my glasses. I went elsewhere to get new glasses as my current glasses were now so scratched. I will never go back.

From the beginning to the end with my consult. The visit was professionally handled. The staff was…read morefriendly. The doctor was extremely smart and honest. I'm extremely happy to be referred to Ophthalmic Consultants of Boston.

Be sure and check your bill carefully when you receive it! I was billed in error for a procedure I…read moredid not receive. They also charged me extra for seeing a medical doctor, which I did not request, for a routine yearly vision exam. The billing person apologized and canceled the two errors in billing.

Dr. DeLugan and his staff are awesome. They deliver the best customer and patient service I've…read morereceived anywhere, especially compared to two other opticians I tried before finding Capeway. Dr. DeLugan and his staff really care. Dr. DeLugan takes the time to work with you on determining the right prescription and explain things. The staff patiently works with you to find the right frames. And they are all super friendly! I highly recommend Capeway!

Pushing 60 years old it was time to get glasses it was getting tougher and tougher to read things…read moreup close i was very happy with their services why only four stars parking was tough only 4 spaces.

Amazing service provided by Karen. I can no longer wear…read morecontacts everyday and I'm not too happy about it. Karen helped me find everyday glasses and sunglasses that actually look good on me. The glasses I currently wear, I learned, are too big for my face. No wonder I look like a freak! Now not to say that I am suddenly a model with the frames Karen helped me with but I am much more comfortable with the way I look in glasses. Karen patiently helped me select frames. She made suggestions and most importantly, told me the truth. Too big for my face, too small, not a good color, etc. I found frames for my everyday glasses. Karen suggested a frame for my sunglasses. Looking at them, I thought, "no way!". They were nothing that I would have ever picked and they didn't have shaded lenses. I tried on and it was a no go. Karen then changed out the lenses to a sunglasses lense. I tried on and perfect!, I love them. Karen saw the vision and she was spot on. So, if your looking for the right frame for you and you need some help, see Karen at Visionworks Pembroke.

Was not greeted when walking in the door. Receptionist or whoever she was because she never…read moreintroduced herself was not friendly at all. No one smiles. Asked about the scan instead of eye dilation and she told me I could Google what it was about or reschedule. Even though she was the one giving the exams. Won't be coming back

Dr Donovan is great been going to him for 10 years. His front desk staff is rude don't catch them…read moreon a bad day

Dr Donovan is amazing. He is kind, friendly, professional and brilliant in his area! He diagnosed…read morea retinal problem in me that ophthalmologists had missed. I would never go to another optometrist!