Be sure and check your bill carefully when you receive it! I was billed in error for a procedure I…read moredid not receive. They also charged me extra for seeing a medical doctor, which I did not request, for a routine yearly vision exam. The billing person apologized and canceled the two errors in billing.

I do not recommend Dr. mcham. you may be a good ophthalmologist, but her social skills are more…read morethan lacking. she should not be interacting with the public and certainly not elderly patients. she lacks patience and does not listen.

went in with an eye problem. The DR. was very attentive and obviously very qualified on the…read moresubject. Also brought up a diagram on the computer to explain what was going on. I love that kind of dedication which seems to have faded away as customer service in many establishments. Great people. Recommend to anyone

Called to order contact lenses. Placed on hold for over 5 minutes. This happens often.read more

As far as I know, Dr. Van Tosh is no longer there. I saw Dr. Barrows last week. She was phenomenal,…read moreas was the staff. It is now owned by Bay State which has approximately five locations and was started by Dr. Timothy Lynch years ago. I had zero wait time, and was in and out of there very quickly. The office was modern and comfortable and I was able to get my glasses ordered prior to leaving would definitely recommend Dr. Barrows! She is a great eye doctor!

Dr. Vantosh is great at what she is doing but the admin work there is unprofessional (as far as…read moreproper billing and explanation of services). Once I made an eye exam and didn't specify nor was I asked if I wanted to do the additional exam for contacts. It was done and I wasn't aware of this being an additional cost, however, I didn't need the extra assessment; it was simply implied I wanted it. I paid for that and let it go. Then this past year, again, another terrible experience. I asked if they would price match the online pricing from another company, and I was told yes. I was never informed that they were price matching me after my insurance allowance (which would've made my decision different). I asked for it to be SELF PAY, I paid in full, then this year I called again and she said you're not eligible through your insurance yet. I was going to submit a claim for reimbursement of my eligible part for last year, but because they were sneaky and unprofessional about it I won't get my reimbursement. I am all about supporting local businesses but when one does things without your explicit consent, it is very unpleasant. Melinda also gave a response over the phone "Well, if you didn't use it you were going to lose it ANYWAY" -Melinda. First of all, you don't talk to a customer that way, neither should you be making a decision on their behalf. I work in healthcare and know very well how it works, I don't need someone processing claims when I explicitly explained the condition on me making a purchase through them and not online. I will also be filing a BBB complaint. Never again am I going back there.

Receptionist is a terrible example of front line staff making a good first impression. Rude, taking…read moresmoke breaks in front of customers while waiting to be seen, and doesn't give clear directions or ask the right questions when setting up the appointment, which later leads to confusion, frustration, and embarrassment on behalf of the customer. If your frontline staff behaves like that, it only leads me to wonder what the Doctor is like who allows that type of employee to work for him (didn't make it that far).

The woman who answered the phone on February 5, could not have been less helpful. As someone who…read moreis trying to schedule and eye exam for the first time, and had a few questions she was entirely put out by my inquiries. I'll try the next number on my list.

Excellent vision care. The doctor took time to explain everything to me and worked with me to make…read moresure I got an eyeglass prescription I was comfortable with.

Great quick service and care. Also had a very solid selection of glasses as well- both sun glasses…read moreand regular

This is the best Pearle Vision I have ever been to. The team is so organized and caring. Dr Lee…read moreis great. He fit me for contact lenses and got me the perfect prescription. Yesterday I had painful eyes. Dr Lee diagnosed it and treated it! Quick and easy. I highly recommend them.

This is an absolutely great place ! The doctor was so nice, gave me time to talk to him, and was…read morevery professional. They located my insurance coverage quickly and let me know what my out of pocket costs would be. The staff was terrific, very friendly and welcoming. I was working with a new employee when ordering my contacts and she was wonderful. She had what is becoming a lost art, the ability to provide personal, warm customer service. I would highly recommend this office !

Dr Helen gave me my perfect eye sight back with a CATERACT surgery. She is by far the best at what…read moreshe does. She's so professional, empathetic and gentle. If you need this procedure, do not hesitate to call Dr Helen Moreira. This woman is blessed. I can't say enough positives about her. Thank you DR Helen. You're the BEST!!

If you need your eyes checked - and who doesn't, I found Neilsen Eye Center in Norwell to be a…read moregreat place. My former eye doc was just so disrespectful of my time, I wouldn't deal with them any more. I found Neilsen right by South Shore Medical Center on Longwater Drive, and what a pleasant surprise! A welcoming staff member at the front, snacks and beverages in the comfortable waiting area, and from the size of that waiting area I could tell right off that it wouldn't be a crowd scene here. The technician who started my appointment was professional, friendly and answered all questions. That was a thorough eye exam! Dr. Moreira was also very professional pared with a friendly manner that I totally appreciated. No hard sell of any products or procedures, just this is what I see happening with your eyes,this is what you'll need when you're ready, let me know what you want to do and when. There's an optical area in the office, but again, no had sell of eyeglasses- your new script goes out the door when you leave. All in all, I had a great customer service experience and A+++ patient care. Take care of your eyes so you can navigate this world! Nielsen will do that for you easily and reassuringly.