Fast efficient and seems like they really care about their patients. I went in as a new patient…read morethey took care of me the first time so I wouldn't have to make another trip. Some other dermatologist in the area needs to take lessons.

I had a frustrating experience with cost transparency at this office. My son had already been seen…read morefor an initial visit where the treatment plan was discussed and it was decided he would have his molluscum treated with cantharidin. The medication was ordered and I paid to have it shipped to the office, and then the office called me back to schedule the appointment for the procedure. When we arrived for the appointment, I asked if the visit would be covered by our copay or applied to our deductible and what the approximate cost would be. I was told they couldn't give any estimate because they "wouldn't know the codes" until after the visit. Honestly that didn't make much sense to me since the treatment had already been decided, the medication had already been ordered, and the appointment was scheduled specifically for that purpose. I understand billing can vary, but it seems reasonable to at least give patients a rough price range before agreeing to a procedure. I just didn't want to be surprised by a large bill. I was able to get the cost after asking the PA about it, which he had to go up to the front desk to let them know the procedure and find out what I will owe. This is something that you should be able to tell your patients upfront, before entering the treatment room. The interaction at the front desk was also uncomfortable. When I asked about the cost, the tone felt dismissive and passive aggressive and I was made to feel like my question was unreasonable. The lack of upfront transparency and the way this was handled at the front desk was off putting. Because of that, I don't think I would return to this office

This place is what's wrong with the healthcare industry. Its a complete money grab.I called to see…read moreif treated a certain condition that I had and I was completely lied too. The receptionist had to ask someone if they treated this condition and they told the receptionist yes, I waited on the phone for several minutes for them to ask.I had already called several other dermatologist and even went to one that my family doctor referred me too and they did not treat the condition. So thats why I told the receptionist at Pensacola derm that I was having a hard time finding someone to treat my mild condition. Well once they get me in I see the doctor and he states that he does not do the procedure because he does not get good results, of course this is already after they get my money. So money and time wasted over what a simple yes or no over the phone would have done. The other dermatologist office were able to tell me no, but nope that an easy $250 for less than a 5 min waste of time conversation. Please do not support this establishment and band togeather to change this money grab mindset of healthcare.

Thorough annual skin check in sunny Coastal Alabama went well. It is important to get input on any…read moreissues. They do a thorough job explaining the differences between normal sun spots, age spots or more serious problems. They discuss prevention and treatment options. It is good to walk away knowing more about your health. Remember to use your sunscreens!

I went there to get a second opinion on a rash and cracking I was getting on my hands. It would…read moreget so bad that it would bleed. I had visited another prominent Foley dermatologist and I was told it was dermatitis and given very expensive steroid ointment. I diligently applied it at night and used cotton gloves. After a few days it cleared up. I visited Mark Brown and he said it was psoriasis and gave me a non steroid cream that immediately stopped it. I can't say enough good things about him and the practice. So happy I found them!

I'm so happy that I found this office. I saw Rachael today and she was the best! I moved here last…read moreyear and my past issue with melanoma requires skin check ups. She listened to my concerns and made me feel comfortable. I'm a very happy customer

I went for a skin screening Reception gave me rude looks and brief responses to my arrival. They…read moremade me feel as though I had wronged them at some point Dr Watson did the same thing, she was condescending, rude and nearly took the time to look at my skin. she gave me about 2 minutes of her time I wouldn't recommend this Practice

Dr. Jones has been our Dermatologist for over 20 years. She has seen my parents, my husband and…read moremyself, our children and now our grandchildren. I appreciate her thoroughness and the conversations we have had about skin care. She has treated two of my children for acne and was able to resolve it. Gratitude to Dr Jones

Very knowledgeable and thorough from the diagnosis to care and follow up. Dr. Jones even went as…read morefar as to use her experience to get me the least expensive but most effective prescription medications at the pharmacy. I highly recommend Dr. Jones, I'm glad I found her for my care!

Wow Rachel is amazing! I am extremely hesitant on cosmetic procedures. I went in for Botox for the…read morefirst time and Rachel made sure to explain the whole process and prioritized my comfort as well. I am so happy with my results and the kindness the staff showed!! I drove 7 hours total just to go back to her and Dr. Butler for just a little bit of filler in my nose. Dr. Butler is also incredible. He is extremely thorough and communicated every step, making sure I understood everything about the process. My nose has been an insecurity of mine since I was a little girl, but never was fully committed to rhinoplasty. Dr. Butler and Rachel seriously changed my life and boosted my confidence!! This staff is amazing. I also received a hydrafacial from Cass and it was a dream. Case did a wonderful job on my skin and I am still glowing 3 weeks later! You all are AWESOME! Can't wait to come back

I have been seeing Amanda Davis at the Skin Care Center for years. She is always so patient with me…read moreand really makes sure I understand the process, how each procedure works and recovery time.

Beware of this place! I am writing to express my deep disappointment with the way I was treated by…read moreboth you and your staff at the Welch SkinCare Center. After booking my appointment weeks in advance, I was contacted to reschedule and was offered a time with the Physician's Assistant instead of you, which was not my preference. When I tried to address this and explained the difficulties I had reaching your office--such as your email not working and being disconnected on the phone--the scheduler was extremely rude, talked over me, and was dismissive and unprofessional throughout the conversation. After this upsetting experience, I specifically requested a call back from you before my appointment to discuss how I was treated. Not only did I never receive a call, but my concerns were never acknowledged by you or your staff in any way. Now, I see why my mother left your practice and started seeing another doctor. Given this lack of professionalism and the failure to address my concerns, I have decided to seek care at another dermatology office--one where I feel I will be treated with the respect and courtesy every patient deserves. I am very disappointed by this experience and hope you will take these issues seriously for the sake of your future patients. I also advise anybody else who receives disrespectful or discourteous treatment from the office staff here to call the Florida licensing board and file a formal complaint. Patients deserve to be treated with professionalism and respect at all times.

I have been getting my skin careproducts from Welch.Skin care medical center for over a decade. Pam…read moreis wonderful. I love the products. My skin looks wonderful.

Disappointing Experience…read more I'm writing this review with mixed feelings. My mother was previously a patient of Dr. Kevin Welch, and I know him to be a very kind and competent doctor--our kids even attended the same elementary school. However, my recent experience with his scheduling staff was extremely disappointing. After booking an appointment weeks in advance, I was contacted to reschedule and was offered a time with the Physician's Assistant instead of Dr. Welch, which was not my preference. When I mentioned that I had been trying to contact the office--explaining that their email was not working and that I was disconnected when I initially tried to call--the scheduler became incredibly rude for no apparent reason. Throughout the entire conversation, she would not stop talking over me, blabbering incessantly and preventing me from getting a word in edgewise. She subjected me to a long-winded tongue-lashing and even accused me of being short with her, which was ironic given her own erratic and unprofessional behavior. When I explained that I would be mentioning this experience to Dr. Welch, she became even more indifferent, telling me to "go ahead" in a dismissive and antagonistic manner, as if my feedback would not make any difference. It felt as though she was an embedded employee who believed she was above accountability, which made the situation even more uncomfortable and frustrating. While I still plan to keep my appointment and expect a positive experience with Dr. Welch himself, I sincerely hope he addresses the issues with his scheduling staff. Specifically, the rude and unprofessional woman handling the scheduling needs to be either retrained or replaced. Her behavior is a disservice to Dr. Welch's reputation and could easily deter potential patients.

Dr. Welch is probably the only person that I would trust in terms of cosmetic and medical…read moredermatology in Pensacola. I feel incredibly lucky that I've been cared for by his capable hands. He is an artist when it comes to cosmetics dermatology as well. My results have always been natural yet improved. I knew that I could trust Dr. Welch the moment when he recommended something that would make him less profit. He's not just going to go along with a procedure for more income and his work shows! He's super down to earth and treated me like I was one of his children and all of his recommendations have not fail me. Before getting treatments from him, my skin was awful! Now, my skin has been truly transformed and it's only just the beginning! His staff members: Ms. Robin, Ms. Pam and Lizzie have always been super sweet and kind to me as well even though half of the time, I looked super crazy after treatments and Dr. Welch and his team have never made me feel less than beautiful because of that either. Do not be apprehensive and make the appointment. You won't regret it.