We're now in our third year of being at home as residents of this beautiful apartment complex. In…read morethis time we've never had a bad moment. Small problems are always immediately addressed, fixed or solved. The maintenance team is by far the most exceptional group of hard working, friendly, happy and professional men. The average wait time for response is literally just hours. Your request for service is immediately acknowledged. Then the assigned team member, Mike, Jesus, Anthony...They make the friendly call, schedule for when it's convenient for you, then it's fixed. Simple as that. But not simply done. They always ask how we're doing. How are family is doing. Sincerely so. They're friends. Neighbors. There to help. Ask what else they can do for us. (We're two older women, mother & daughter and are always made to feel listened to and cared for, in a lovely maternal way) Then there's the office staff. Caitlin, Regan, Dave.... Regan and Dave took us through our 2021 renewal recently. They're just so fabulous- always honest, clear and professional . We are looking forward to 2021 Summer at the pool and enjoying the beautiful brand new clubhouse, technology center with super comfortable spaces and a NEW professional level gym!!! I can't wait to get onto the recumbent bicycle that is exactly what I had hoped would be added in the new equipment set up. The trees flowered so nicely this year. My one grump with the extensive landscaping is that they don't put iron nails under the hundreds of hydrangeas to bring out more colors! But there are always flowers. The waking paths are very well maintained. I use a rolling walker so the annual upkeep of the asphalt walk is very much appreciated. A really nice surprise this year was the upgraded gas grill areas. Now there are two grills, set into large cooking spaces. Thanks! Maybe next year we will see an overhaul of the dog park? There are dogs everywhere now. Owners are responsible with cleaning up for the most part and pups are leashed. The park is too small even for our little guys and it's on a slope making it difficult for dogs and owners alike. It's kept super clean by use of washable astro-turf. All in all its just a happy place to call home.

Beware!! My lease started less than a month ago and I am shocked at how Windsor manages their…read morecommunities. My experience at Windsor at Oak Grove has been incredibly disappointing. First, they did not clean the apartment before move in. There was food debris on the refrigerator shelves. The floors were extremely dirty. Huge spiderwebs in the windows. Dead bugs everywhere. Years worth of dust and dirt on surfaces. Then, I had to send daily emails for 2 weeks for it to be partly cleaned. They did not want to clean the piled up dust from surfaces before my furniture was moved in 2.5 weeks after my lease started. DO NOT EXPECT YOUR APARTMENT TO BE CLEANED PRIOR TO MOVE IN! Second, Windsor also did not provide all keys to all the tenants until multiple emails and visits to the leasing/management office over this 2 week period. Third, the apartment floors are not well constructed and you can hear everything the upstairs tenants are doing. Every step, every door opening. Everything. You can also hear your neighbors conversations at times. Last and Even more concerning, they assigned a parking space (on my lease and on my move in paperwork) that was already assigned to another resident. I have been paying for someone else's parking spot and they are unresponsive on providing me any paperwork on another assigned parking spot. Multiple phone calls and emails without a response. DO NOT EXPECT TO RECEIVE WHAT YOU ARE PAYING FOR. The only positives about living here so far: the maintenance team is amazing. Super responsive, effective, and friendly. Neighbors are very friendly. The location is incredibly beautiful and convenient. Extremely dog friendly. Apartments are large.

Beautiful apartment complex. Everything you could want. 5 minute walk to Alewife stationread more

Brent White was incredibly helpful and thorough as I looked for an apartment. He answered all my…read morequestions thoughtfully and did a wonderful job of showing me all the fantastic amenities and modern apartments Windsor had to offer. He went out of his way to address my specific questions and ensure I felt comfortable and confident about my decision. He was positive and clearly cares about the residents, personally greeting tenants as we passed them on my tour. It is evident that there is a wonderful community at Windsor and I look forward to joining it! Brent is great and I would highly recommend meeting with him during your apartment search!

My husband & I have lived here for a little over 2.5 years and have mostly really enjoyed it. I…read morethink there are some helpful things to know if you're deciding to live here: Pros: - The modern style of the apartment is really nice. The kitchen in our unit has a lot of storage, which is great if you like to cook! Big windows let in a lot of light. - Laundry in unit, which can be hard to find in Boston - The people who work at the front desk/office/or maintenance are WONDERFUL - really great people who are so friendly and helpful. - It's awesome to have a concierge to hold packages. - garage parking in the building (not free obviously) is awesome especially in the winter - Some nice amenities, including a pool (I only go on weekdays, though - in weekends, the pool is unbearably crowded - see below). - Living above Whole Foods? As AMAZING as it sounds! And there are some other great places in the building, too: Capital One/Peet's Coffee, Fuji (sushi), Sweetgreens, etc. - Overall, the neighborhood is great and accessible to a lot. You're a quick walk to SOWA, tons of parks, Chinatown, etc. If you work in the Financial District you can walk to work in 20 minutes. The Tufts Medical Center Orange Line T stop is less than a 10 minute walk. Tremont Street in the South End is less than a 10 minute walk. Cons: - This is not a quiet place to live (which is the primary reason we're relocating; we have a young child and he is constantly woken up by the noise). On two sides of the building you have highways right below and on two sides are major construction projects that are really loud. Add in the fact that there are several young tenants who party (see below) and many people have dogs here that regularly bark and it can be quite loud. (We got a new neighbor a few weeks ago and their large dog barks at all hours of the night). There's also random other noise, like inexplicably loud hammering at 3am. You can always report this to the concierge but there's often little they can do unless they can find the source (though, again, they're wonderful!) - Understandably, but worth noting, rent is not cheap here. It's market rent (see below) so depending on the unit and when you move in and the length of your lease, your rent will vary. Good to know: - The crowd here seems to lean young, or at least seems to party young. For example: in the summer, the pool is overrun by people and their guests (while you're only supposed to have 2 guests, it doesn't seem enforced), and largely feels like a frat party. Similarly, I've seen tenants who party in the hallways (e.g., I saw a group that was drunkenly hoverboarding down the hallway while screaming and laughing for hours) or who generally don't take care of the place (e.g., just leaving piles of garbage in the room w/ the trash chute). Mostly, this hasn't bothered us other than the noise. But I think it's good to know :) - I think if you don't understand or don't want to live in a place with market rent, the seemingly random nature of how rent is determined can be frustrating. I.e., it's not going to be like you can really negotiate w/ the people who work in the office downstairs, as the rent is set by a national company. My husband and I decided to change units at the end of our first lease because there was an identical apartment available for a lot less. We know 5 other tenants here and 4 of them moved to a different unit at some point in their living here to get cheaper rent. That could be a pro or a con, depending on what's available/if you're okay moving halfway through living here/if you'd rather pay a possible increase in rent just to stay in your apartment. It didn't bother us! :)

I lived at ink block on and off since 2020. The front desk at ink block 1 is very friendly. Angel…read moregoes above and beyond with all the tenants. he opens the door for you if you need help and even brought up a heavy box to my apartment since I am pregnant and it was too big for me to carry. He is always smiling and willing to help.

Pros: 1. The apartment complex is clean and they have…read morecleaners vacuum and wipe surfaces weekly. 2. The amenities are nice and maintained 3. The leasing office and maintenance are responsive Cons: 1. Utilities are too high and property management/ leasing office refuse to do anything about it. For a 2 bed/2 bath my average water bill was $85 for normal use ( e.g. - quick daily showers, wash clothes once a week or every other week etc). The electric bill was an average of $250 and closer to $400 in the winter months because heating is also electric. So if you actually like to be warm during the winter months keep that expense in mind. 2. The walls are paper thin, you will not hear your neighbors next to you but you can hear every foot step of upstair neighbors. Hopefully you don't have a family with young kids above you, unfortunately I did. And the leasing office did nothing about it. 3. When I moved out, I was charged for scratches on the stove and +$200 was deducted from security deposit for "damages" so be aware that they will do anything to take out of security deposit if and when you move. 4. Although the apartment complex is nice, I believe the rent is overpriced and charging $100 for parking is also too much considering how much renters pay in rent; ultimately its not worth it and renters can find apartments just as nice that don't have as high rent and better located.

I'm very happy to have moved to Oak Row a month ago. It seems like many reviews online are from a…read moreprevious management company. The current management has been great from my experience so far and Matt and Ryan in the leasing office are phenomenal! They smile and greet you as you walk by and are very approachable and quick to address any questions or issues. The apartment itself is very nice with an open floor plan and new, brand-name appliances. Side note - the water pressure in the showers is amazing. There are some great amenities like game rooms and a well-rounded gym. They also have work from home spaces and a kid's play room. Outside there is a fenced-in dog run to let your dog off leash. Some owners don't pick up after themselves but that's the same anywhere you go unfortunately. The place as a whole is very pet friendly and I see a lot of dogs around. Also, it's just a 5 minute walk to Millennium Park which is a great spot to walk your dog. Did I mention there's literally a dog daycare across the street and it's one of the nicest ones I've seen? For parking, there's assigned spaces outside in the lot and inside the garage. They also have 4 electric vehicle charging stations (8 spaces) which is a huge bonus. You pay for your parking spaces but the charging station is free so it's not so bad. Although no apartment building is perfect, I can say that I'm very happy with Oak Row overall and I'd highly recommend it!

So I'm coming up on a year, and this place has been a massive disappointment. They never clean one…read moreof the buildings. The trash room, smells like death, and the scent leaks out to the hallway. People throw their trash on the floor, so the floor and walls(of the trash room) are gross. You open the door of your apartment, and the smell from the trash room is noticeable. If you live in the building, with the management office, it's noticeably cleaner. I will walk my trash over to the other building, so I don't have to take to the trash room on my floor. Parking is abysmal - if you're not paying for parking or if you have a guest coming, good luck. Theres packages everywhere. Pool is decent, I will say that is a plus. Some of the staff is good, most of the staff is useless. Considering what they're charging for rent - this place isn't worth the investment.

I highly recommend Emery Flats for genuine and excellent customer service, impeccable cleanness and…read morefunctioning of amenities, and an eventful social calendar. Rachael, Nathan, and Jaimi in the leasing office are incredible. They are organized, attentive, and empathetic. Brian and Matt follow up on maintenance requests timely and with care. All interiors and exteriors are kept up by the cleaning team at the top notch - from wet vacuuming carpets in the hallway to picking up occasional trash on walkways. The highway is extremely close, which makes getting around Greater Boston Area convenient. Our windows and balcony are very sound proof. Our neighbors are friendly and diverse, including families, students, and young professionals. Emery Flats is in a walking distance from Target and a short driving distance from Market Basket and various shopping centers.

I've lived in Axiom for a couple of months, renting through Blueground, and that's enough to warn…read moreanyone considering it: look elsewhere. The noise is constant. You hear water running through the walls at all hours, footsteps above, and general disturbances that make it hard to get any rest or peace. The apartment I was given was nowhere near what was advertised. The listing said 700 square feet. After the building ignored my requests for someone to come measure it, I hired a certified appraisal company myself. The actual size is 455 square feet. That's not a small mistake, that's a complete misrepresentation. The building manager, Taylor, made things worse. I called him and he said he would come measure the apartment but never did. He also never returned calls. The only time I got in touch with him was when I called the leasing line and he picked up. This kind of management is unacceptable for a building at this price point.

They offer the potential to win money for a 5 star review…read more They won't update you on the status of your heat not working for days, during below freezing weather. They won't update you on construction that's promised to start at 9am (it starts at 5am anyway), it's impossible to contact anyone after you sign your lease (annoying process anyway), construction nearby that literally knocks items off a bookcase from vibration. They'll install loud, broken air conditioning units above your bedroom. They won't cancel your renters insurance as promised. You can smell marijuana smoke in your "home" from the unit down the hall, along with plenty of other smells and noise from people playing instruments or loud video games with their door open, for example. Personally, I'd rather spend $1000 less a month to live somewhere nicer nearby instead of being subjected to consistent and large rent increases. They'll let you know when your car is stuck in the garage because the door doesn't open at least. It's not even a great area of town--depending on what you're looking for.

Do NOT live in these overpriced apartments…read more Here's my honest review after living at Gatehouse for two years: Cons: 1. Terrible senior management - My car broke down overnight in the drop-off zone, and I immediately called and left multiple messages to inform them. Despite that, they towed my car without any warning. To make matters worse, the leasing office initially offered to help cover the towing bill but later backed out. There were no signs indicating the area was a tow zone. After two years of paying rent and being a responsible tenant, it was extremely frustrating to be treated this way at the end of my stay. 2. Cheap construction - extremely thin walls and ceilings with zero soundproofing from neighbors or city noise. 3. Constant maintenance issues - leaking pipes, broken floorboards, and frequent bug problems in the warmer months. 4. Unreliable elevators - at times completely out of service. 5. Outdated gym - a treadmill was broken for months without repair. 6. Disorganized package room - a chaotic mess with no real system. Time wasted digging through my neighbor's packages. 7. Inconsistent apartment temps - especially in winter, when heating settings couldn't be adjusted. 8. No sense of community - neighbors would speed dangerously through the drop-off zone. Pros: 1. Great location - close to downtown, which was very convenient. 2. Excellent maintenance staff - shoutout to Dario for always being helpful and responsive! 3. Nice rooftop - recently updated with new furniture and a great view. Final thoughts: While I appreciated the location and made great memories with my roommate and friends, I would never recommend Gatehouse to them. For the amount of money I was paying, the quality simply didn't match. This building has potential, but it's clear the ownership doesn't care to improve it. Wishing future residents and the staff the best of luck--but I'm glad to be moving on.

I moved into Gatehouse 75 Charlestown on December 31st 2024 and could not be happier. The community…read moreis welcoming,, spotless (thank you Alex) an: has positive vibe! I signed lease with Eric (leasing manager) who went above beyond to make things less stressful and easier on me since I am not the most tech savvy. I initially took a tour with Sheila property manager who was welcoming and explains how entering works. She was so friendly and outgoing and can tell she enjoys her work. When the apartment I was taking was ready, Kaitlin assistant manager walked me through and took note of outstanding work that need to be done and made sure that was complete. Dario, Maintence manger is super friendly and welcoming and takes pride in the building and makes certain the residents are happy. He's very Responsive to work orders and couldn't be more helpful. I found my long term residence and couldn't be happier The location is perfection too!

Going to my third year living here and so far so good. Big shout out to Jhon Munera from…read moremaintenance for answering my maintenance request within hours for my broken microwave. He went above and beyond with trying to troubleshoot the issue and everything was resolved in less than two days.

I had such a pleasant experience during my apartment search because of Kayden's dedication and…read moreexceptional service. He was extremely detailed when guiding me on a tour of the apartment and amenities, and he was quick to follow up on any questions I had. I felt welcomed and at ease. I would recommend Portside at East Pier to anyone looking for a luxury apartment conveniently located near the city. The views are spectacular, apartment finishes are beautiful, and the team here is very professional!