Lovely community! We enjoy our apartment very much. Neighbors have been very nice. Convenient gym,…read morelarge laundry room off kitchen, and large, open living area are great features. Kid friendly. Staff is so helpful! I can't tell you how easy they made the process. Kayla and Kerri answered my MANY phone calls and emails, helping with every step.

I moved in Feb 2017 and the grounds very pretty. Then the "nightmare" started…read more They hired a window company to replace the windows which took close to a year to do. I had scaffolding over my windows with men looking in my windows every day just about. The noise was horrendous! Then they didn't actually replace the window until the next year in January! Not only did they damage the interior walls, which the nails came right through the outside of the building into the apartment. They just painted over them. Dripped paint all over my dinning room chairs. When I showed them, they just said they didn't do it. Yet it was their color!!!!! My bedroom windows Leaked water all over my bed every time it rain. The first time I reported it, the maintenance people said that the front office was well aware of it and their was nothing he could do. That I should put towels down where it leaked!!! These were not the windows they were replacing. Again I came home and my bed was wet from the windows leaking, the maintenance people came up with plastic sheets that they taped to the wall and a bucket for the water to drain in. It took several additional leeks, and my bed being wet, for them to finally do something about it a 1 1/2 later! The windows were so bad, that mold built up all around the windows and walls. Even on the new windows they installed which the wood blinds shook when the wind blew! The garage door came crashing down on back of my brand new car as I was pulling out of the garage and did $7,000 worth of damage to my car! The front office manager refused to give me the companies insurance company info so that I could get reimbursed for the damage. After several month, she finally gave it to me. Even after the Reading police said that their was something with the garage door. You pay $100 a month for a garaging space. They allowed young children to ride their bikes in the garage in and out of cars, even on a nice day! When I was worried that they might damage my car, they just said to let them know if it happened.... ugh This is a non-smoking community so you should not be able to smoke marijuana in the complex. Their was SO MUCH Smoking OF Marijuana and the smell was awful! You could walk down the halls and the smoke was do bad, your clothes and apartment reeked of the smell!!!!! Even the Manager of the complex smokes cigarettes' on the grounds! The walls are so thin that you hear people pounding above you, the TV's and music from across the hall way apartment was so load that people from below the apartment were coming up and pounding on the door to tell the occupants to turn the music or TV down. When I reported this, I was told that they could have it that load during the day! I couldn't even hear people on my conference call! Last but not least, they allowed a full grown German Shepard, that had bitten two dogs in the complex and the owner could not control it, to stay at the complex even though that dog bread was not allowed in the contract and over the weight limit to be there. They made a young couple move out because they had a German Shepard puppy! Yet this dog, which had been reported to the front office several times, was allowed to stay. Where was our safety??? I guarantee that if you go to building #3 in the back and look up at a tree, next to the entrance of the building, that the plastic garbage bag (that I had asked several times to be taken down) is still hanging in the tree! If you decide to move into this complex, be aware, It is not a safe place to live as the building doors are constantly left wide open for anyone to enter the building. You pay a VERY HIGH rent and for what you get, it is not worth it! STAY AWAY!!!!!!!!!!

I lived there in 2011-2012 - It was as a 1 year lease, and after my lease was up, they tried to…read morejack my rent up from $1,650 to close to $1,800...That was a 10% in less than 1 year for no reason...Now, I know it's a rental apartment business, but that kind of hike is bound to have this place be a straight transitional place, and that's about it. As for the staff, they were good people, but the business leaders only care about profits...Guess that's expected in today's world!

Cars being stolen and the car break in this week it speaks volumes of the place this is. Broken…read moregarage door acknowledged for months and now multiple stolen vehicles and 10s of cars vandalized? Where's the accountability? One mistake from a resident and it's a citation. But 10s of family's affected by robberies allowed on your property and nothing done about it!

I rented at Pheasant Ridge Apartments for the last 6 years. I was very happy there.My needs were…read morealways taken of immediately and with great respect. I always felt very safe. The entire staff really pays attention to your situation. I highly recommend this apartment complex.

Great place to live. Very quiet and clean. Staff is awesome. Wish I didn't have to relocate.read more

My husband and I moved here September 2023 believing that this was a safe and respectable…read morecommunity, but this place is far from that. Since moving in just a couple of months ago, I have had to call maintenance FOUR times because the heat in our apartment was not working. Unacceptable!!! Especially for the rent price that we are paying and in a just "renovated" apartment. To top that off the thermostat for the heat is not even connected to the heat system, which was confirmed by maintenance. So we are paying almost $2,500 in rent and we can't even control the temperature in our own apartment?! Since moving in it has either been below 70 degrees cold in here or an inferno above 80 because we have no control over the temperature. This problem alone has been more than enough for me to be infuriated with living here and it is an unacceptable living condition. Now to tackle a plethora of other issues... This apartment complex to put it simply is NOT SAFE! There is a police officer every week here dealing with situations going on around the complex. I see this happening outside of our balcony window all of the time if not when I come home from work or errands. Just this morning my husband is on his way to work and what does he find? A BROKEN WINDOW IN THE MAIN LOBBY. Here is the picture of an obvious incident involving a rock being thrown at the window. If that were not enough, the residents that live here always look and act as if they were drunk or on drugs and I do not wish to live in a community like that nor was that what was sold to me when touring this place. There is no justification for the amount of rent we are being charged to live in these conditions!! Just last month, there was an incident where I repeatedly heard a beeping sound outside of our balcony really late at night and at first thought nothing of it but this continued for several days. Until one night I finally found what the noise was. A plastic bag with a phone and what appeared to be DRUGS inside, on our balcony and a man on the lawn yelling at us saying we do not live here; that his friend lives here and that he was going to call the cops on us! He was obviously under the influence of something because nothing he was saying made any sense. We threw the bag to him because we did not want ANYTHING to do with the situation and he proceeded to then throw the bag up to the second floor balcony!! Even just writing all of this out is stressing me out all over again!! ALL OF THIS IS UNACCEPTABLE!! Not to mention the complaint I made of an aggressive and dangerous dog on our floor that bit my mother's dog and pounced on my husband and all I was told was to call animal control. There is no form of recycling! The package system is unorganized and not secure! The hallways always stink of cigarettes and marijuana! There is just too much to write about when it comes to all of the unacceptable, unsafe, and unlivable conditions here at Kimball Court!!!

I lived here for more than 3 years. In that time my requests for immediate maintenance were delayed…read moreor reported as done when no work had been done. After one of the "new" elevators broken down they basically decided to not care whether or not it would get fixed. Then when I moved out they began harassing us about not paying rent. By the way, I did prove to them that I paid. Oh and for more than a year the locks on the doors were broken and it took a HUD inspection to fix them. They are mismanaged and do not care for their tenants happiness or safety. Seriously. Find somewhere else to live.

This is an amazing building. Management is top-notch: Don, John. And Tony. The cleaning crew work…read morehard to keep the building clean. The trash room is immaculate. All sorts of residents , older, families, young folk. It comes with no noise in your unit. Look no further or you may consider the rat haven in Arlington Heights neaar McGovern auto. Location is supreme. The bus to Alewife is right outside and to the left of building. No ambulances, police, or traffic disturbing you. There isa safe short and paved path to the "bike" path. Parking rates are reasonable. All of Arlington Center's offerings are near-by.

Great place to rent if you work near by within 5 miles…read more Apartment is really nice, tall ceilings lot of natural light. Management is very friendly and accommodating. Maintenance work is done promptly. Overall quality is great, except the appliances are dated. They could invest to update.

Super noisy. Walls are super thin. If you have upstairs neighbors they will shake your apartment by…read morejust walking. Ground matinance has gone way down, pool was closed a great deal of the time all summer because they kept messing up the chemicals and water was not safe. Inside of common areas are pretty beaten up. Outside locks seem to be frequently broken so any one can enter when it's like this. Can't wait to move when my lease is up!!!

Current long-term resident and I agree completely with Steve Z's comments, this place has gone way…read moredownhill over the last few years. Equity Residential has plenty of $ to buy more apartment complexes across the US but won't keep this property safe and in good shape. Current leasing and maintenance staff are subpar, and unfortunately there's been lots of turnover with the maintenance crew. They want your $ and the opportunity to lock you into a lease with ridiculous requirements. Check out Google reviews, the negative ones receive your typical automatically generated responses that are laughable and mean nothing (ditto for the response to Steve's Yelp review). My advice - don't buy what they're selling and find another place to live. Yes, Boston area rents are out of control and the yearly rent increases here will probably (definitely) outpace your salary increases.

Plus - close to I95, Malls, Storage room, rents are little less than neighbor apartment…read morecommunities Negatives - Walls are not sound proof...You will hear sounds from neighbors. It irritates a lot especially during nights. Bathroom is too small in one bedroom apartments(not sure about 2 bedroom) They charge ridiculously if you lock yourself. Two big robberies happened in neighbor apartments during my 2 year stay there. Deposits- one stain and one tiny tiny burn by scent stick they charged me 200$ --very disappointed by them as I replaced stove burner plates and kept very clean and repaired holes on walls with sparkling and painted all stains on walls. I left it in very good condition.

I always hear my noisy neighbor! been here for a month now and he is just freaken loud!! He is…read morealways yelling! Location is great, only because it's about 5 minutes to work and to great shopping around the area, besides it's close to 93 and 128. I can hear the highway from my bedroom :-( the windows are not good at all. They need major fixing! Some office staff is not that nice and they do not try to understand the problem with their tenants. Finishing is extremely poor and very frustrating! Ask for something before you move in and you got it, ask for something after you move in and you will have to keep reminding and following up on your request and you MIGHT get it done! The apartment has character; it is a shame that it has all these other problems. Management could improve things. $$ are high for this poorly maintained apartment especially that the heat is not included in rent! I was in a rush to move in and I absolutely regret it!!

I rented a unit in Building 7 for several years, and my daughter and I knew we were in a safe and…read morewholesome place to live. The other tenants are thoughtful, kind, and sincere, and everyone who works there is exactly the same! The place is quiet--almost a sanctuary!--and it is such a beautiful place to rest at night. I was never concerned about my safety there, and we were on the first floor! There is a mail room, and never once was there an issue with not receiving my mail or packages. It is clean and beautifully maintained, and the people who work there are professional, efficient, and as kind as kind can be! They are thoughtful, accommodating, and absolutely helpful at all times! Heat and hot water are included, and they keep the place warm and very comfortable. We also had two new air conditioners in our walls, they cooled the apartment perfectly in the summer. The water is hot, and the apartment is spacious with excellent cross ventilation. I would give this place 100 stars if it were permitted! The washers and dryers are in a room next to the elevator, and it was there that I met so many nice people from other floors. Everyone, and I mean everyone was considerate. It is a phenomenal place to live, and I highly recommend it wholeheartedly!!!

Just moved in and management has been more than accommodating. Everything is clean and well kept. I…read morelove the peace and quiet around here and I love looking outside seeing trees and sky. I chose the right place.

We have had a great experience with CJL over the past 4 years. The team is always responsive,…read morefriendly, and happy to help in a timely manner. Shout out to Caren K. who has been a huge help with our lease renewal, always making sure we stay informed and updated throughout the entire process. Overall an excellent team to have as a renter in Massachusetts!

Tim at CJL recently helped us with the sale of our family home. It was an unusual property and he…read moredid a great job of marketing it to the appropriate buyers. He worked very hard throughout the process, keeping us informed every step of the way. We were surprised at how fast things happened, but all for the best. Tim's professional and friendly manner made him a pleasure to work with. I would not hesitate to recommend Tim and CJL!

Okay, where do I begin? I lived at Avalon for a year and realized I was spending so much money on…read morerent - I could buy a home. But that one year I lived there was pretty enjoyable. I'm going to divide my review into sections: APARTMENT, LANDSCAPING, MAINTENANCE/OFFICE, PARKING, DELIVERY, POOL & GYM, PET-FRIENDLY APARTMENT I lived in building 7 which was the perfect location. It was close to the office and trash/recycling. My neighbors in buildings 7-9 were full of wonderful people with the cutest dogs. It's important to know when they give you a tour, they show you a prop apartment. I def recommend looking at the map to see where your actual apartment is located. There are apartments that face the parking lot and others that face the trees which is more private. My apartment faced the parking which I preferred because it made it easy to see my visitors (and deliverymen) - arriving and leaving. I rented a 2 bedroom, 2 bath (1,025 sq ft style). I loved this style because the layout is open and perfect for entertaining. The master bedroom is huge with lots of storage in the closet. The other bedroom is a decent size. Both bathrooms are spacious. I lived on the second floor but it would have been better to be on the first floor because I owned a dog. My neighbors had an easier time taking their dogs out through the sliding doors. My neighbors above me had really loud feet but other than that, the second floor isn't too bad. Also, having a washer and dryer right in the complex is heaven. LANSCAPING It's called Arboretum Way for a reason - the landscaping and trees are gorgeous. It's a big reason why I chose this over other complexes in the area. The grounds of the complex were very well kept. They often fertilize the grass to make sure it's healthy. It was always wonderful to wake up to window filled with trees - I felt like I was living in a treehouse. MAINTENANCE/OFFICE The maintenance/office team at Avalon is incredible. When we first moved in, the central air wasn't working properly and each time I called someone came to my apartment within minutes. They were always quick to bring a window AC unit when the central air broke. There were a few other instances where my closet door fell of it's hinge, the stopper in the sink broke or when my toilet clogged - they fixed these issues within a day. I also locked myself out of the apartment a few times and they were always nice about letting me back in. During the winter, they did a superb job keeping the parking lots and walkways snow-free and safe. PARKING There's a ton of parking at Avalon, when I first moved in - guests can park anywhere. A few months later, they decided to implement parking permits and guest passes. It was an inconvenience but I don't think that rule was very strict. My pass-less guests never got their cars towed ;) DELIVERY This is a HUGE convenience. If you're not home, the deliveryman would leave your package at the office. The office keeps it safe for you and kindly sends an alert email. Also, if your package is too big or heavy, they bring the package to your front door. Major bonus! POOL & GYM The pool feels like one in an upscale hotel. I didn't visit the pool often but when I did, it was always enjoyable. I wish they would allow tenants to use the pool at night because every time I would get home from work in the summer, it would already be closed. The gym is decent with just enough equipment. It was always clean because it wasn't used often. I used it from time to time when the weather was bad and I didn't wanna drive to my gym. It overlooked the pool area which is pretty calming. PET-FRIENDLY So the last part of my review is about pets! They allowed cats and dogs which is amazing. Although the pet fee is annoying - $75 a month for a dog. It was worth it because I got my first dog while living here and it was a great to raise her in this community. She had a lot of dog friends around the complex and it always nice to chat with other dog owners. The amount I paid for rent is cheaper than my current mortgage. But I def recommend Avalon if you are looking to rent. I truly enjoyed my time here.

We paid $2500 when leaving. Avalon Burlington is entirely…read moredifferent from any other Avalon apartment in Massachusetts. I lived in Avalon Natick for two years and I really enjoyed the experience during that time and that's why we chose another Avalon apartment in Burlington. But things became worse and I had a very bad living experience during last year. 1. 60 Days Vacate Notice When you leave, you have to give them a 60 days notice ahead. Otherwise, they will charge you based on the dates you notify them. We sent them the leaving notice 32 days ahead of the leasing end date. But we were charged (60-32)*rate/day around $1500. As a resident, sometimes we are in tough time to make the decision to renew the lease or not especially in 60 days ahead. The staff told us this rule is based on Massachusetts rental agreement and there is no way to change. 2. Additional charges after your leaving We were charged for $1000 for the carpet "damage". They had an inspection before you leave which is good but still doesn't mean anything. We were just notified about this "issue" after they did the inspection twice. We attached the Internet cable on the carpet and leave a trace on it which is the same when you put a table or a bed on the carpet for a long time. The staff told us it's not fixable under the "professional inspection". Thus we were charged without any other option. We were also told the "damage" evaluation was done by a third party which by no means we can negotiate about the charges price. 3. Dispose of large items by yourself For large items such as mattresses and pieces of furniture are not allowed to be left around the trash area. You have to find another way to dispose of them. Very inconvenient if you're moving in/out. To monitor this, they install a camera to monitor around the trash area. 4. Safety issue Sometimes we are notified that cars get damaged and someone tries to intrude your apartment through the balcony. Probably we need to install the cameras in the right place. Updated: They would throw you to the customer care mentioned below definitely to separate Avalon Burlington from you. I was patient enough to talk with the customer care center twice, after all, it's $2500. Nothing changed. They just repeated their move-out policy to me again and again and described how we broke the rules. I found they're really good at kicking the can.