Fabulous service...BEAUTIFUL design. In September of 2020 I met with a kitchen designer in Rocky…read moreRiver, Ohio. Short version of a long story... From the initial design estimate to the final pricing, they tripled the price. This was with no "fluff" added to the design. I suspected they inflated the price so I began the search for another designer. This led me to Kitchen Design Plus and Mary. We already had our cabinet design selected (wood and finish) so we wanted to match what we originally selected. Mary went above and beyond to match the cabinets in both design and finish. In fact, the finish was better than the original and the design was modified to include MANY upgrades and "fluff" to my kitchen...at a cost of $20,000 LESS. Mary understood that due to switching designers and starting from square one, we were on a three month delay form our original target completion date. Every effort was made to expedite the project (as much as possible during COVID) and make certain we were happy with our selections. Upon delivery, one of our end cabinets was damaged. They promptly picked it up to see if it could be repaired. Unfortunately the scratches were too deep and it was returned to Grabill to be repaired. No hesitation...they took the approach of "we will make it right" and provided exceptional service. The quality of the cabinetry is exceptional. You can tell immediately they are a quality cabinet with solid wood design. Mary's input was spot on. I had a few ideas (style of island leg, shape of island) that she suggested may look dated. I took her advise and she was right. Her suggestions gave me more seating at the island and a fresh look. Trust your designer!!! I would (and already have) recommended KDP to anyone who is contemplating a kitchen remodel. Expert advise, QUALITY cabinets, and exceptional service.

Since the time my new expensive refrigerator went out and the repairman said the cost of repair…read morewould exceed getting a new one, the built in microwave stopped working as well as the dishwasher (all were Kitchen Aide brand). All of these virtually new appliances had to be replaced. While the owner of KDP talks a good game, once he gets your money, his involvement with any problems stops. You are on your own. As you can see by my initial review in 2015, he told me to "contact the company" for a replacement refrigerator as the warranty was over in 12 months (and it was non operable and non reparable in 15 months). What he failed to report was the Kitchen Aide Company that built that appliance was in China, and when I did try to reach them, a recording said the factory no longer existed-due to flooding. The other three appliances that were put in also were Kitchen Aide. Anyone who is interested can Google "Kitchen Aide" and see the numerous complaints and lawsuits that the company has had, and how it is virtually impossible to get any resolution from them. To further contaminate the issue, the initial refrigerator was a "counter top" refri It is very sad to say that a $40,000 kitchen remodel, with brand new appliances purchased from KDP, stopped working in less than 2 years. I must say in all fairness that the stove still works-even though one of the front burners has a light that does not go on (that occurred less than 2 months after I purchased it). The stove hood still does work (some bulbs went out but that is to be expected). I am keeping my fingers crossed on that as well. Every time I am in a large big box store, I do keep my eyes peeled for a new stove as I know the one KDP put in will not last much longer-after all it has been 3 years.

WHAT TO EXPECT FROM THIS COMPANY SEE PICTURES BUYER BEWARE!!!!!!!!!!! I have many issues with the…read morework. The countertop edge does not match the backsplash edge, The sink still has chips all around the edges, sink not properly sealed, electrical outlets not straight or square for electrical box extensions, backsplash is not cut straight where the microwave is installed. It is tight to the microwave in the middle and has gaps at the end. The gap is so if the microwave goes bad it can be removed without chipping the backsplash. Lowes said the contractor would be calling me no later than 12-18-23. I never received a phone call; I reached out to Lowes, and they were shocked that I never heard back from the contractor because the closed the service order out. WHAT TO EXPECT FROM THIS COMPANY SEE PICTURES BUYER BEWARE!!!!!!!!!!! 1st two pics are electrical outlets holes don't line up. 2nd pic backsplash do not line up. 3rd pic countertop and backsplash bevel does not match. 4. chips all around the sink edge. 5. sink faucet hole does not line up and limits the faucets you can use. 6. sink is flush in some areas and overhangs in other areas. 7. another shot of the faucet hole. WHAT TO EXPECT FROM THIS COMPANY SEE PICTURES BUYER BEWARE!!!!!!!!!!!

I needed a new sink our new countertops were being installed. I am in Ohio and wanted to shop local…read moreI called to order .I was told to order on line for speed and accuracy I placed order for 33 Inch sink and was advised I should get it in 3 days since local. I was told that night by the installer it would be to big so I called to cancel within 24 hrs. I was advised it was in process sink arrived 6 days later I had contacted customer service again whom said do not refuse it wait for call tag I did and returned it on that same day. My bad I was charged a 73.20 return charge on a 135.00 purchase This is ridiculous We did not even open it .When I called and spoke with Fred and Haley they refused to refund any more SO DISSAPOINTED I should have just kept the sink. It was a very expensive error on my part I don't recommend this business Save your money and go to home depot

The sinsink itself is of decent quality. However, i would not suggest buying directly from MR…read moredirect. There return policies are not consumer friendly and/or in line with how consumers shop today. $73 for aink invluding shipping. Net return $22 after paying shipping too and fro. Color matching is not accurate via photos and should not be penalized with an additional 20% stocking fee. ***DO NOT buy directly from MR direct, unless you have physically seen the item elsewhere.*** Even then, you should reward the Brick n Mortar location with the purchase. Not friendly to online shopping.

The location for this review is Maumee Ohio…read more In summary: If you want to explore there is allot of products to see.......but Shop at your own risk if you want a peaceful and comfortable shopping experience. We plan to limit visits or eliminate visits in the future. (+) Wide selection of appliances including a luxury lit hen section. Also furniture, flooring and consumer electronics. You could refurnish a whole house with contents of the store. (+ -) Prices for some products are competitive but others higher. I have had positive experiences with Sales people here who appear to work on commission, where they engage to help if needed but then back away to give space to the customer to comfortable shop. (-) But recently I have really wanted to purchase and appliance from them but the sales experience was so aggressive and negative we removed them as an option for the purchase.

I moved to NW Ohio in 2018. Shortly after, I called the Appliance Center and their technician came…read moreand changed the compressor on my fridge. I was happy with that service. In 2021, I remodeled my kitchen and bought my kitchen from their Maumee location. This time, they kept changing delivery dates and caused long delays in my project. I was mad but tried to be understanding given the pandemic. In 2025, the touch panel of the microwave oven they had sold me stopped working. I called them and explained the problem. They sent out a technician whose diagnosis after two minutes was (and I quote directly) "Touch panel failure". Duh! He then spent about 10 minutes on his computer and told us the part was not showing available and that we had to get a new unit. He did not take the microwave oven out of the cabinet, did not check whether the power was plugged in, did not open the back plate and look inside. He did nothing but try to use the touch panel. They he charged us $128.22 and left. Since I was busy at the time and had the old microwave that I could use temporarily, I postponed fixing the issue. Last week, I removed the microwave from the cabinet, opened the backplate and (after reviewing the user manual and watching a bunch of DYI videos on YouTube) figured that the internal fuse was blown. So I called GE parts hotline and ordered a new fused directly from the brand. After replacing the blown fuse, the touch panel lit up and the microwave oven started working. What bothered me was the fact that the technician had no interest in finding the cause of the touch panel failure and moved too quickly to advising us to order a new oven through them. Having fixed the problem myself, I called them up and asked to speak to the service department manager. I tried to explain everything chronologically but the manager was impatient, cut me off multiple times, and defended the technician's actions. He basically shut me down. I called a second time yesterday, hoping to talk to someone who cares about the Appliance Center's image, like the owners of the business. I was again routed to the service department manager, who repeated his earlier response. Not only the technician didn't do their job right for the price we were charged, but the manager was indifferent and uninterested in the experience that I, as a loyal customer, was trying to share with them. They lost me as a customer forever. I hope those reading my review will exercise caution when calling the Appliance Center for repair services.

ProSource of Toledo I would not do business with Cynthia has no communication skills once they have…read moreyour money contact completely stops unless you go in the store, I would highly recommend going somewhere else. We paid for flooring and then they shorted us 118.22 square feet and will do nothing about it and they are aware they shorted me. BEWARE do not use PROSOURCE

Mannington Adura Max vinyl flooring, lifetime warranty…read more Really like the speed the product arrived. Liked it...but finding dents. All the dents seem to be where a piece of furniture was placed. I have pads under all furniture, and have from the beginning. I told them and he asked if I had extra flooring for them to test, and I did. I sent him a pix of the dents. Numerous dents in each place. They mentioned coming over to take a look. Never happened. They sent the pix to the manufacturer, Mannington. That company said that it was abuse on my part....I live alone and have no children. And that was that. I havent had anyone from Prosource or the manufacturer contact me. I am sick over the cost for a flooring from a company that boast their warranties. I'll never go to Prosource or ever recommend a mannington product!