Fabulous service...BEAUTIFUL design. In September of 2020 I met with a kitchen designer in Rocky…read moreRiver, Ohio. Short version of a long story... From the initial design estimate to the final pricing, they tripled the price. This was with no "fluff" added to the design. I suspected they inflated the price so I began the search for another designer. This led me to Kitchen Design Plus and Mary. We already had our cabinet design selected (wood and finish) so we wanted to match what we originally selected. Mary went above and beyond to match the cabinets in both design and finish. In fact, the finish was better than the original and the design was modified to include MANY upgrades and "fluff" to my kitchen...at a cost of $20,000 LESS. Mary understood that due to switching designers and starting from square one, we were on a three month delay form our original target completion date. Every effort was made to expedite the project (as much as possible during COVID) and make certain we were happy with our selections. Upon delivery, one of our end cabinets was damaged. They promptly picked it up to see if it could be repaired. Unfortunately the scratches were too deep and it was returned to Grabill to be repaired. No hesitation...they took the approach of "we will make it right" and provided exceptional service. The quality of the cabinetry is exceptional. You can tell immediately they are a quality cabinet with solid wood design. Mary's input was spot on. I had a few ideas (style of island leg, shape of island) that she suggested may look dated. I took her advise and she was right. Her suggestions gave me more seating at the island and a fresh look. Trust your designer!!! I would (and already have) recommended KDP to anyone who is contemplating a kitchen remodel. Expert advise, QUALITY cabinets, and exceptional service.

Since the time my new expensive refrigerator went out and the repairman said the cost of repair…read morewould exceed getting a new one, the built in microwave stopped working as well as the dishwasher (all were Kitchen Aide brand). All of these virtually new appliances had to be replaced. While the owner of KDP talks a good game, once he gets your money, his involvement with any problems stops. You are on your own. As you can see by my initial review in 2015, he told me to "contact the company" for a replacement refrigerator as the warranty was over in 12 months (and it was non operable and non reparable in 15 months). What he failed to report was the Kitchen Aide Company that built that appliance was in China, and when I did try to reach them, a recording said the factory no longer existed-due to flooding. The other three appliances that were put in also were Kitchen Aide. Anyone who is interested can Google "Kitchen Aide" and see the numerous complaints and lawsuits that the company has had, and how it is virtually impossible to get any resolution from them. To further contaminate the issue, the initial refrigerator was a "counter top" refri It is very sad to say that a $40,000 kitchen remodel, with brand new appliances purchased from KDP, stopped working in less than 2 years. I must say in all fairness that the stove still works-even though one of the front burners has a light that does not go on (that occurred less than 2 months after I purchased it). The stove hood still does work (some bulbs went out but that is to be expected). I am keeping my fingers crossed on that as well. Every time I am in a large big box store, I do keep my eyes peeled for a new stove as I know the one KDP put in will not last much longer-after all it has been 3 years.

WHAT TO EXPECT FROM THIS COMPANY SEE PICTURES BUYER BEWARE!!!!!!!!!!! I have many issues with the…read morework. The countertop edge does not match the backsplash edge, The sink still has chips all around the edges, sink not properly sealed, electrical outlets not straight or square for electrical box extensions, backsplash is not cut straight where the microwave is installed. It is tight to the microwave in the middle and has gaps at the end. The gap is so if the microwave goes bad it can be removed without chipping the backsplash. Lowes said the contractor would be calling me no later than 12-18-23. I never received a phone call; I reached out to Lowes, and they were shocked that I never heard back from the contractor because the closed the service order out. WHAT TO EXPECT FROM THIS COMPANY SEE PICTURES BUYER BEWARE!!!!!!!!!!! 1st two pics are electrical outlets holes don't line up. 2nd pic backsplash do not line up. 3rd pic countertop and backsplash bevel does not match. 4. chips all around the sink edge. 5. sink faucet hole does not line up and limits the faucets you can use. 6. sink is flush in some areas and overhangs in other areas. 7. another shot of the faucet hole. WHAT TO EXPECT FROM THIS COMPANY SEE PICTURES BUYER BEWARE!!!!!!!!!!!

Product came exactly as ordered. Great price. Quick turn around…read more Thank you. It will look great in my counter top remodel.

I needed a new sink our new countertops were being installed. I am in Ohio and wanted to shop local…read moreI called to order .I was told to order on line for speed and accuracy I placed order for 33 Inch sink and was advised I should get it in 3 days since local. I was told that night by the installer it would be to big so I called to cancel within 24 hrs. I was advised it was in process sink arrived 6 days later I had contacted customer service again whom said do not refuse it wait for call tag I did and returned it on that same day. My bad I was charged a 73.20 return charge on a 135.00 purchase This is ridiculous We did not even open it .When I called and spoke with Fred and Haley they refused to refund any more SO DISSAPOINTED I should have just kept the sink. It was a very expensive error on my part I don't recommend this business Save your money and go to home depot

The location for this review is Maumee Ohio…read more In summary: If you want to explore there is allot of products to see.......but Shop at your own risk if you want a peaceful and comfortable shopping experience. We plan to limit visits or eliminate visits in the future. (+) Wide selection of appliances including a luxury lit hen section. Also furniture, flooring and consumer electronics. You could refurnish a whole house with contents of the store. (+ -) Prices for some products are competitive but others higher. I have had positive experiences with Sales people here who appear to work on commission, where they engage to help if needed but then back away to give space to the customer to comfortable shop. (-) But recently I have really wanted to purchase and appliance from them but the sales experience was so aggressive and negative we removed them as an option for the purchase.

Terrible experience. Bought a new $1700 refrigerator. The day they delivered, the doors were not…read morealigned by 1/2" Sent the delivery guys back out days later, they could not fix or adjust. More days later that they sent a repair tech with an attitude. He dragged mud & water all over our foyer wood floor & kitchen tiles from his shoes. Without checking anything, he began to berate my wife which I overheard in the next room. He wanted her to get a piece of long wood to place behind the wall and fridge as a solution. The fridge has adjustable feet. I checked the tile floor in all directions and everything was level. He then told both of us, "This is how this is going to go." I then told him "This is the way it's going to go!" I told him to get out of our house after being abusive to both of use. We called AC to let them know what just happened & request another service tech. They refused. We noticed the fridge was not cooling below 40. I adjusted temp to the lowest setting of 33/freezer 0. Still could not get it below 40. We paid an additional $209 for 5 yr warranty from AC. DO NOT believe you will get this $$$ back if you don't use it. They lied several years ago for one we bought. They made an excuse they had changed insurance companies and could no longer honor being refunded. AC Mgr Mike Kelly called and got nasty with me and stated they would not replace nor send someone out to fix these two problems. He told me to get a lawyer. Nice. Steer clear of this place. Look at their reviews. Update: It's unfortunate that this business wastes so much time to lie and make excuses instead of spending a few minutes taking care of customers. I'm sorry your incompetent tech did not have time to put a 2x4 behind the fridge as a fix like he insisted on, without even looking at the problem. Please state what your tech was going to do about the problem. All during his stay he would not even look at the two different length levels we tried to get him to use. What expert tool did he use to determine that a piece of wood needed to be placed behind the fridge and wall? NOTHING. How did he check the floor for being level? He didn't. We did and tried to show him the floor was perfectly level. He did NOTHING but berate my wife and spew nonsense. As a retired IT Manager of 33 years, I have a lot of technical background and can tell when I am talking to an uneducated person who blows BS. You sent three people out and all could not even correct this defective fridge. Three "experts" from your company. Have your expert techs read the manual or watched a YouTube video concerning adjusting fridge doors. There is no mention regarding sticking a piece of wood anywhere. No mention of wood at the Manufacturers website. If this tech is the best your company can do, I can see why you have a 1.8 rating on YELP. Fact. I would suggest next time your expert and probably not-certified tech look around for cameras. They are everywhere today. And cameras don't lie like you do. Sorry if your adult tech got butt hurt from getting words thrown back at him as he did first. If you check under Freedom of Speech, a property owner determines what speech rules on their property and has the right to kick anyone out that they deem necessary. I was not going to allow him to trash talk to my wife and treat her with disrespect. I guess this is something your business condones. As a woman, you should be concerned - or not. It's very sad, you as a Manager, are so blind to customer complaints and believe your techs can do no wrong. You are a very poor Manager. You get zero stars. Oh NO! New UPDATE! HOW EMBARRASSING! Frigidaire sent out Dave Smith Appl Serv to take a look at this fridge since AC couldn't handle the problem. He discovered the problem quickly. The back wheel assembles and rear side panels are bowed/damaged from being dropped. I guess the 3 techs sent out by AC aren't as great as their Manager states they are. Frigidaire is replacing the whole unit! OMG! Say it isn't so Appliance Center! You and your staff failed miserably in customer support and technical service. I'm positive you will deny everything instead of doing the right thing and calling me and apologizing how rude three Managers and three techs treated my wife and myself. I bet you are reaching for the phone right now dialing my number. NOT! Keep believing you are great and make no mistakes. You own this. Now act like a responsible business owner and admit it. Clearly, Dave Smith Appliance Service knows what they are doing. Send your guys over to be trained on tech service and customer service. And FYI - You owe me a refund for your lousy extended warranty since the serial numbers won't transfer. Let me know when you will sending me a check. No charge for the education.

ProSource of Toledo I would not do business with Cynthia has no communication skills once they have…read moreyour money contact completely stops unless you go in the store, I would highly recommend going somewhere else. We paid for flooring and then they shorted us 118.22 square feet and will do nothing about it and they are aware they shorted me. BEWARE do not use PROSOURCE

Mannington Adura Max vinyl flooring, lifetime warranty…read more Really like the speed the product arrived. Liked it...but finding dents. All the dents seem to be where a piece of furniture was placed. I have pads under all furniture, and have from the beginning. I told them and he asked if I had extra flooring for them to test, and I did. I sent him a pix of the dents. Numerous dents in each place. They mentioned coming over to take a look. Never happened. They sent the pix to the manufacturer, Mannington. That company said that it was abuse on my part....I live alone and have no children. And that was that. I havent had anyone from Prosource or the manufacturer contact me. I am sick over the cost for a flooring from a company that boast their warranties. I'll never go to Prosource or ever recommend a mannington product!