Fabulous service...BEAUTIFUL design. In September of 2020 I met with a kitchen designer in Rocky…read moreRiver, Ohio. Short version of a long story... From the initial design estimate to the final pricing, they tripled the price. This was with no "fluff" added to the design. I suspected they inflated the price so I began the search for another designer. This led me to Kitchen Design Plus and Mary. We already had our cabinet design selected (wood and finish) so we wanted to match what we originally selected. Mary went above and beyond to match the cabinets in both design and finish. In fact, the finish was better than the original and the design was modified to include MANY upgrades and "fluff" to my kitchen...at a cost of $20,000 LESS. Mary understood that due to switching designers and starting from square one, we were on a three month delay form our original target completion date. Every effort was made to expedite the project (as much as possible during COVID) and make certain we were happy with our selections. Upon delivery, one of our end cabinets was damaged. They promptly picked it up to see if it could be repaired. Unfortunately the scratches were too deep and it was returned to Grabill to be repaired. No hesitation...they took the approach of "we will make it right" and provided exceptional service. The quality of the cabinetry is exceptional. You can tell immediately they are a quality cabinet with solid wood design. Mary's input was spot on. I had a few ideas (style of island leg, shape of island) that she suggested may look dated. I took her advise and she was right. Her suggestions gave me more seating at the island and a fresh look. Trust your designer!!! I would (and already have) recommended KDP to anyone who is contemplating a kitchen remodel. Expert advise, QUALITY cabinets, and exceptional service.

Since the time my new expensive refrigerator went out and the repairman said the cost of repair…read morewould exceed getting a new one, the built in microwave stopped working as well as the dishwasher (all were Kitchen Aide brand). All of these virtually new appliances had to be replaced. While the owner of KDP talks a good game, once he gets your money, his involvement with any problems stops. You are on your own. As you can see by my initial review in 2015, he told me to "contact the company" for a replacement refrigerator as the warranty was over in 12 months (and it was non operable and non reparable in 15 months). What he failed to report was the Kitchen Aide Company that built that appliance was in China, and when I did try to reach them, a recording said the factory no longer existed-due to flooding. The other three appliances that were put in also were Kitchen Aide. Anyone who is interested can Google "Kitchen Aide" and see the numerous complaints and lawsuits that the company has had, and how it is virtually impossible to get any resolution from them. To further contaminate the issue, the initial refrigerator was a "counter top" refri It is very sad to say that a $40,000 kitchen remodel, with brand new appliances purchased from KDP, stopped working in less than 2 years. I must say in all fairness that the stove still works-even though one of the front burners has a light that does not go on (that occurred less than 2 months after I purchased it). The stove hood still does work (some bulbs went out but that is to be expected). I am keeping my fingers crossed on that as well. Every time I am in a large big box store, I do keep my eyes peeled for a new stove as I know the one KDP put in will not last much longer-after all it has been 3 years.