Asked for a receipt so I could see itemized charges. Was told, I can't print it out but it's in…read moreyour email receipt." The emailed receipt was for total with tap here for details-still no itemized detail. Then no response to my email request for same. To make matters worse, stylist walked out 1 week before my scheduled appt.

This was my first time at this salon. Bailee did a great job with my haircut, exactly what I asked…read morefor. Something I don't usually enjoy - the blow-out after the cut - was very comfortable, dare I say relaxing. No pain from the heat at all, no neck strain. The end result was silky healthy hair! Great atmosphere as well, clean and welcoming.

I followed my stylist to this Excelsior location because she's so good. I'm not crazy about the…read morelocation because parking is very difficult and there is a lot of traffic. The salon itself is nice, light and bright with spa services on the lower level. I had an eyelash lift done there that was disappointing because my lashes are too short, I guess. However, my stylist, Bree, is the draw for me. I've been seeing her a few years now and she does a fantastic job on my short hair. I do miss the scalp and neck massage, the hot wax hand dip and massage before each haircut, but COVID put an end to these high-touch services. C'est la vie.

My girlfriend recommended this group as I have been there before, but my girlfriend's been going…read morethere for blowouts the last few times so I decided to give them a try not only did my appointment get moved. I went in there and got moved ...and moved again I had another appt for an event tonight so now I'm scrambling thanks a lot for nothing you could've made it right

Please save your time and money--do not come here. I specifically requested an experienced stylist…read morefor my appointment, but unfortunately, this turned out to be the worst salon experience I've ever had. I'm genuinely disappointed and cannot recommend this place to anyone. For reference, I requested a haircut and hair toner. I payed around $165. It was a ripoff. I blow dry my hair way better at home and the hair toner is nowhere to be seen in my hair. It looks like they didn't put anything on my hair. Hair cut was OK. The overall vibe from the stylist was very off, kind of crabby and I witnessed how she belittled younger stylist. I was so uncomfortable the entire time.

Updated Salon and Spa with some walk-ins available. Upbeat and skilled stylists, relaxing and…read moreattentive skin and massage therapists, and nail services too!

It's very difficult to find a salon with later hours. I purchased a Groupon and it was very…read morepleased with the results. My stylist was friendly and gave some great feedback. The music was at an appropriate level and parking was easy.

I saw Sadie again and had excellent service - partial with two colors & cut. I recommend this…read moresalon.

Haircut and color was good. A gloss was recommended to me. I failed to ask the price and it was…read morealmost $200. The next time I went, I asked about getting an eyelash lift. I was told it was $140 so decided to do it. When I checked out, it was 185 because the price did not include a color. So $185 for eyelash lift and color. That's about twice the price of many other places. I felt ripped off twice in a row. I felt ripped off two times in a row. I think their services are highly overpriced.

I've been going to this salon since it opened and cannot say enough good things about it. Everyone…read moreat the salon is friendly, talented, and of course professional. I started coming here when Kari Ann moved here from a previous salon. I've been seeing Kari for many years and cannot say enough good things about her, both as a professional and as a person. She cuts and colors my hair and is exceptional--always gets the exact color (and cut) I want. I also see Irina for my brows (waxing) and she is fantastic. I've seen many different estheticians for my brows over the years, but the final look of my brows has never been as amazing, symmetrical, and perfectly formed as when Irina waxes them. Highly recommend this salon for your hair and waxing. Extremely talented individuals work here and you are practically guaranteed satisfaction if you see them.

My "hair cut" was her taking the scissors and cutting my hair straight across. Telling me she was…read morefinished and my hair was left very uneven. I always thought a true haircut was what we all know a haircut to be. NOT cutting it straight across and calling it a day? She had another client waiting, gave me her card to call her if I was not happy. Had I known that was going to be my experience I definitely would've canceled--saved myself $45 and had someone in my family cut my hair like she did. Service and quality I'd give a 1. Her vibe was kind, but that didn't give me the haircut I was hoping I would've gotten.

I had a wonderful pedicure and manicure with Chi today. In addition to being very sweeter she was…read morevery detail oriented and thorough with the pedicure and my feet and toes never looked better! I got a seasonal pedicure that featured an orange scrub (smelled delicious!) She also cleaned up my fingers with a buff and shine - it was an easy way to get my hands back in shape without committing to nail polish. The salon itself is the nicest I've ever seen. Extremely clean and luxurious (I really appreciate the comfortable manicure stations!) In a world of assembly line nail salons it's refreshing to go to Excelsior Nails and Spa, they are definitely a step above the rest!

I went for a manicure with a Groupon. Started that it was a $73 value and when I arrived she said…read moreit was $45. I explained again that I had the Groupon and she said if I wanted it with gel it's $60. I again said I had the Groupon and she said it only included the $45 service, no gel. I told her it was supposed to be $73 value. Anyhow, I was told I would have to pay $15 extra to get gel, but then she agreed to make it $10 extra because the Groupon value was so inflated. I paid $53 for a $45 manicure... Avoid the Groupon! So that was the initial pricing drama... Then for the manicure. The hot stone massage was decent. Then she was shaping my nails which were short to begin with and she just gave up on shaping. I had to ask her to please at least smooth them out. So unshaped nails and then came the polish... She did it so spotty and didn't even get it to the edges. Literally the worst polish job I've had yet. No cuticle work, so I looked at my nails when she finished and they already looked like they were a week old. At this point I had gel polish on my nails and there was nothing that could be done unless I got it fully redone. It took 2 hours from start to finish, so there was no way I could wait around any longer. They agreed that it didn't look great, but said there was nothing they could do and still charged me the extra amount for the gel polish and claimed my Groupon. The lady was nice (I believe her name was Tammy) but it seemed like it was hard for her to see super well and that's why the attention to detail was off. So 2 stars for the nice lady and decent massage that came with it! Otherwise go somewhere where you'll leave with nice nails