Had a great experience working with Jason Kauffman from Uptown Mortgage! This was our first home,…read moreso we were brand new to the buying process. Jason helped walk us though everything we needed to know and was always available to answer questions. He was pivotal in our home buying process go so smoothly. In addition the process of uploading all of our documents with Uptown Mortgage was straight forward and made the process a breeze.

If you're reading this, do yourself a favor and end your loan search with Jason! My husband and I…read morejust closed on our first home with Jason by our side, and we truly couldn't have done it without him. His kindness, competence, team, systems, and problem-solving abilities are unmatched. Not to mention, he secured the best rate for us--and we got five different quotes! Our realtor even mentioned he was the best loan officer she has worked with as well. I can't say enough good things about him and his business. Trust me when I say you'll want someone like Jason on your side when you're getting a loan--you won't regret it!

We can't recommend the folks at Rate -- Emily, Jennifer, etc -- enough for their work with our…read morehouse hunt. We previously worked with KeyBank, and they were perfectly fine with the process. However, I don't believe we would have accomplished what we needed to--understanding our budgeting, offering on one home, moving to a different home, and ultimately ending up with a better interest rate and an accelerated closing date--if we had gone that direction this time. Most importantly, though, we valued having someone to connect with who walked us through these processes, communicated genuinely, and acted as a great sounding board to iron out issues along the way. Thank you again to Emily, Jennifer & team for helping us land our dream home and making a super stressful time smoother than it could have been. We appreciate all of your hard work for us.

We had an excellent experience with our loan process. We highly recommend Jennifer Fairfield and…read moreher team at Guaranteed Rate.

Dave is awesome! First time homebuyers or anyone looking for a home should contact Dave…read more He is super responsive, helpful and his whole team is FAST! They really know how important it is to make sure things are precise, accurate and quick in processes like this. I was so nerve ridden and just so anxious I wanted to throw up during the whole process honestly but this team was just on their A game the entire time so I never ran into any issues I was worrying about! Dave and his team were available by zoom, phone call, text or email anytime I needed him and as anxious as I was during this entire process - that meant everything to me! Not only did we get our first ever offer accepted on our dream home, but I got our move in date ramped up by an entire week because of this rock star team! That was amazing, great work to Dave & his team. I can't keep recommending them to our friends, coworkers, etc since it was such a great first experience. He even keeps in touch by sending us recommendations for places to visit or take our family when they come into town.

I thought Dave Cook was a good mortgage broker until I happened to work with another company on a…read moretransaction with my family. Now I know that Dave is quite likely the best mortgage broker in the universe. Behold, greatness.

My Fiance' & I recently purchased a home through Pulte and their home application process is a…read morebreeze! Their loan consultants/processors are extremely knowledgeable, understanding and always available when needed! You always hear about home buying horror stories, but I'm happy to say, with Pulte Mortgage we never incurred a stressful moment! Pulte knows how to get things done, the right way! And their homes are absolutely gorgeous!!

If I could give this Mortgage Company ZERO STARS I WOULD! We have been in the underwriting process…read morefor WEEKS, the communication is NEARLY ZERO! There is always another obstacle and reason why they need another bit of information, even information that we have ALREADY given them. There is clear lack of communication within the company as well as with customers. Any time my family and I have been given an answer, it is because WE have reached out and NOT the other way around. I read another review on here that said this company makes them feel like they are some sort of criminal, and I COULDN'T HAVE worded it better myself. The astonishing amount of other 1-STAR reviews with similar issues to mine is ALL THE VALIDATION I NEEDED! It is not a ME issue... It is this company's issue! * "documents submitting multiple times" * "they will not answer the phone" * "a lot of letters that I have never done before in previous" 2 houses! These are ONLY a few of the repeated negative reviews your company has received across MULTIPLE REVIEW PLATFORMS outside of YELP! This company found out I am pregnant and now has the audacity to DEMAND that I give them my due date and the ages of all my other children! ABSOLUTELY INSANE!!

I felt like my questions weren't being heard, and this guy was not very respectful at all. I would…read morenever come back here or talk to this company again.

Ghassan has now helped my family refinance three different loans and helped with the purchases of a…read moretwo homes. In both situations he was professional and helpful, answering the most mundane to the most complex questions. On the purchase of our home, we did not have a buyers agent and Ghassan was always willing to help walk us through questions we may have otherwise not been able to answer. On top of the great experience of working with Ghassan, he consistently also comes back with the lowest closing costs and best rates from any other source I checked. This saved us thousands of dollars over the life of our loans.

Super responsive and best customer service around. Can't beat low rate and fees that we got!read more

Chae was always available. I had his direct line. He closed the purchase quickly as I had…read morerequested. His rates were competitive. He is very experienced and knowledgeable. He reacted very quickly to any of my emails or requests. I would definitely use him again.

I interviewed several mortgage brokers and was quoted rates by several before I thankfully found…read moreInnovative Mortgage Group. Sam and Josh handled my refinance and I cannot say enough great things about my experience from start to finish, most importantly the great rate they secured on my behalf. They were both extremely professional and worked very hard to ensure I was informed and educated throughout the entire process. I never felt pressured and their communication skills were top-notch. I will definitely consult them for all my future mortgage needs and would absolutely recommend them to friends and family. If you're looking for a mortgage broker, please take the time to interview these gentlemen...you will not be disappointed!

Professional, highly knowledgeable, and quick to help us through our Refi process. Highly recommend…read moreJosh Bassan for any of your mortgage needs

I've been a Westerra customer for years and years. They've been reliable, they don't charge too…read moremany fees, and their people are always pleasant. Today, I got to see how they deal with fraud. My debit card was declined twice in a row, even though I had money in my account. I called Westerra, and found out that there had been some odd charges to my card. I hadn't updated my phone number since I changed it a couple years ago. Oops. Anyway, they tried to call me, got the wrong number, and erred on the side of caution and turned my card off. Inconvenient, but it could have been much worse if someone had drained my account. I called Westerra to ask exactly what the heck had happened. The kind and patient customer service rep on the phone went over the weird charges and told me the credit union could mail a card. Then she said that if I needed money sooner, which I do, then I could go to a branch and get a new debit card printed. I went in, spoke to an equally kind and patient customer service rep inside the branch, got a card with no hassle, and filled out a dispute form. The form is with their fraud department now, and I should get my money back. Bonus: The card has a kitten on it. I'm having a bad day, being able to pick a card with a cute kitty gave me a much-needed smile.

We have been loyal Westerra members for over 10 years. We went to them for an auto loan because…read moreBEFORE they had been great, and we don't really trust banks... But this auto loan is a Wells Fargo level SCAM. They have some third-party AI "imcovered' scam going. I have full coverage on my new car and always have. They randomly started sending me letters about how they're gonna charge me if I'm not insured. They asked for my declarations page, so I sent it to them 4 F$%$ing times. Then I physically WENT TO THE BANK, but still they couldn't help me cuz they're incompetent... They literally told me here's the number you can call or visit this website. MORONS! I told them I've been there and that's not a human, and they were like "oh well." So I closed my account, and they were like "oh well," so I went on Yelp, and they have a 1.4, and I'm like "oh...well," (makes sense) I'm gonna report them to the feds... this is fraud!

I've used Turner Williams with Spire and he is one of the very best in the business. Excellent…read morecommunication, he is very responsive and always available. I've referred several clients to him and he always gets the loan done on time, with the best possible rates and terms. The whole team at Spire is fantastic, they really do go above and beyond for their clients. They also throw some amazing parties and events to boot!

My wife and I were referred through a work friend to Spire Financial since we wanted to do a refi…read moreof our home but didn't want to pay closing costs. Mike Kenevan was able to find the best loan to fit our needs and helped us along every step of the way. The process was quick and painless and we have already started another loan through Mike. I'll be doing all my mortgage business with Spire Financial from now on. Thanks for all the help! I would recommend this company to all family and friends.

I worked with 3 mortgage lenders in our most recent purchase and HMC was by far the least…read moreresponsive and least professional. They prefer to communicate over email and neglected many requests for a phone call. At the end of the day, even with over $25,000 of seller credit, our options were better with the big bank lenders. HMC origination fees are HIGH, likely to offset the seller credit, and they locked us in at an unfavorable interest rate. Our advice is to check around and not be swayed by Richmond Home's seller credit. They are slowww. By the time my other lender had me fully approved and ready to close, HMC was still asking for x. We give them x and they ask for y, and then z. We proceeded to underwriting with both lenders because HMC offered to reconsider their loan terms but without much detail. We ultimately went with an external lender, where the loan officer and assistants would call me within minutes of me emailing or texting. Compared to HMC ignoring more than half my requests for a phone call, the experiences were night and day.

Home American Mortgage staff are incompetent regarding communication. My buyer was offered a low…read moreinterest rate from this lender and right after he was undercontract asked him all the documents that were required then suddenly they didn't respond to his communication. A week before closing they were telling him, he might not close his house, because he missing something but he had sent them all the documents and asking something that they already had. Janell was supposed to be the head of the financing process but then, I only spoke with 2 or 3 times because they never answer the phone, hit and miss for her to answer the call mostly text even then, they dont respond your text. My buyer dealt with Shaun , the loan processor and she was not pleasant, she asked my buyer same documents, same issue even confirming my buyer's boss on the phone his new start date worked even though, she already received the confirmation through email. I tried to contact her, but she would not respond a few days before closing. You just don't know if the closing will happen because of their lack of communication. I would never recommend this lender at all. I want to make sure my buyers know who are dealing with. I know that Richmond Homes uses this lender, and the only way, buyers will get builder incentives, they have to use this lender but this is something the buyer has to go through if you go with them. However, if you don't want hassle don't use this lender.