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    Optimum Mortgage Services

    5.0 (1 review)

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    Westerra Credit Union - Outside view of Westerra's Cherry Creek branch

    Westerra Credit Union

    (135 reviews)

    Cherry Creek, Southeast

    if you want a place to just hold your money Westerra is fine. But credit unions are for getting…read moreloans and Westerra is terrible at auto loans. They drug their feet and caused all kinds of issues when I got the loan. For some reason they couldn't fund the loan so we couldn't get the car but the loan was showing up on my online banking and a payment schedule was established before I could get the car. I wanted to make a big payment to start the loan and lower the monthly. One person tells me to make the payment before my first statement so I do, I call to get the reduced payment info and another person says I should have waited to make the chunk payment until after my first statement. They don't know what they're doing and as a result I have a higher payment. Then, years later we pay the loan off with one last big chunk payment and they processed the payment wrong. It's paid off and it's not accruing interest but a month after the loan is paid off I have to call to get the title and it's only then that they figure out it was "processed wrong" on their end. They have to go through it again and submit it to the county. There is a negative balance on the account so they will apply that to my saving once its all processed properly. so I lose out on a months worth of interest (not much but still) and I have to call and tell them to do their job. Don't bother getting an auto loan from them. And one can assume that they handle all loans this well.

    I been with this bank since I was 16 the worst bank I have ever dealt with there website never…read moreworks you don't ever get your paycheck on time they ask for insurance and you give it to them and they say they never got it do not bank here.

    Optimum Mortgage Services - mortgagebrokers - Updated September 2026

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