1. Optimum Mortgage Services

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    Denver, CO

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    Optimum Mortgage Services

    5.0 (1 review)

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    Westerra Credit Union - Outside view of Westerra's Cherry Creek branch

    Westerra Credit Union

    (132 reviews)

    Cherry Creek, Southeast

    I've been a Westerra customer for years and years. They've been reliable, they don't charge too…read moremany fees, and their people are always pleasant. Today, I got to see how they deal with fraud. My debit card was declined twice in a row, even though I had money in my account. I called Westerra, and found out that there had been some odd charges to my card. I hadn't updated my phone number since I changed it a couple years ago. Oops. Anyway, they tried to call me, got the wrong number, and erred on the side of caution and turned my card off. Inconvenient, but it could have been much worse if someone had drained my account. I called Westerra to ask exactly what the heck had happened. The kind and patient customer service rep on the phone went over the weird charges and told me the credit union could mail a card. Then she said that if I needed money sooner, which I do, then I could go to a branch and get a new debit card printed. I went in, spoke to an equally kind and patient customer service rep inside the branch, got a card with no hassle, and filled out a dispute form. The form is with their fraud department now, and I should get my money back. Bonus: The card has a kitten on it. I'm having a bad day, being able to pick a card with a cute kitty gave me a much-needed smile.

    We have been loyal Westerra members for over 10 years. We went to them for an auto loan because…read moreBEFORE they had been great, and we don't really trust banks... But this auto loan is a Wells Fargo level SCAM. They have some third-party AI "imcovered' scam going. I have full coverage on my new car and always have. They randomly started sending me letters about how they're gonna charge me if I'm not insured. They asked for my declarations page, so I sent it to them 4 F$%$ing times. Then I physically WENT TO THE BANK, but still they couldn't help me cuz they're incompetent... They literally told me here's the number you can call or visit this website. MORONS! I told them I've been there and that's not a human, and they were like "oh well." So I closed my account, and they were like "oh well," so I went on Yelp, and they have a 1.4, and I'm like "oh...well," (makes sense) I'm gonna report them to the feds... this is fraud!

    Optimum Mortgage Services - mortgagebrokers - Updated July 2026

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