I am writing to share my experiance regarding my recent stay in Hotel Riu Guadalajara this April…read more While I have previousely considered this Hotel one of the best in the city, I was disappointed by several aspects of my experiences. Specifically, my room rate included mini-bar service, yet was never refilled during my stay. Addotionally, I was disappointted to find that the Mujeres Latina marichi group---one of the Hotel's primary entertainment highlights-- has been replaced by a lower-level performance mariachi. While the stuff members remain very professional and kind I belive these service and management decisions have negatively impacted the overall guest experience. Sincerely, Guiilermo Flores

What an amazing experience this was. Nothing like I have ever experienced, most definitely…read morerecommend. The views are breathtaking and the glass floor platform is so scary but after a few drinks You forget all about the fact that You are on a glass platform 42 stories high, until You look down The service was over the top amazing and the drinks were great

Excellent choice of this hotel in the beautiful historical district close to everything. Very quiet…read morearea, very friendly and helpful staff all around. Great breakfast buffet with wonderful food. Huge rooms, beautiful decor and so close to everything around downtown GDL. and the Cathedral. Plenty of shopping and a plaza around the corner. I recommend this hotel and would definitely stay here again.

This review is past due, but better late than never. My girlfriend booked this place since we were…read morein town and I've always wanted to stay there. We went during Dia De Los Muertos and I highly recommend this place. It's very unfortunate they were doing road construction directly in front of the hotel, but surprisingly that didn't interfere with our stay one bit. Yes, maybe a little of traffic, but what do expect? The rooms were quiet, clean and comfortable. They had a beautiful display of past Mexican icons for Day of the Dead in the lobby. They also had a rooftop pool, but I cannot comment on it since we were pretty busy exploring the town and never made it up there. I would say I would definitely stay here again. Very historical. Very beautiful. Check it out if you're ever in the area.

Nice hotel We went during the World Cup, so it was a fun…read moretime to be around. Located next to a nice shopping center and a bunch of good restaurants. Pool area and gym were nice. Lounge food was ok and staff were friendly. I wouldn't go back to Kinal Spa since the massage was terrible.

We really enjoyed our stay at the Hyatt. The staff was friendly, the rooms were immaculate and very…read morecomfortable, everything you would expect from a Hyatt. The breakfast and lounge area was superb, I highly recommend taking advantage of their breakfast buffet. The hotel is situated in a really nice part of town where there are a Lot of shops and restaurants and it feels very safe.

Terrible place to stay at. I was stayed there with a friend and the cleaning crew stole money (a…read morefew hundred dollars) from her purse and the hotel refused to refund her. Worst experience ever.

Feels like this place is built out of cardboard. Walls are paper thin, bedding feels it comes from…read morethe flea market, food is tasteless, and while the service is prompt it's wayyy too overboard. It's clean but it's mot elegant, it's not in an interesting location and the prices are not even that affordable comparatively. Room keys had to be reactivated almost every time I wanted to access my room. The management and branding of this hotel is literally changing as I write this and it feels cheap and "plastic". there's no reason I would ever even think twice about staying here.

This was a fantastic place to stay in Guadalajara. The staff really tried to accommodate us. They…read morehad nice rooms, and the layout was very natural and beautiful. They also had accessible rooms. In addition, their restaurant was really tasty. The enmoladas, tacos, and chilaquiles were all really nice.

The hotel is very clean. The staff are all very nice. The pricing is great. The rooms are spacious…read more Quinta real, give you the Hacienda vibe. There is pool and gym.

Don't book here unless you want to smell your room like restroom…read more Check-in was 10 Room- pictures are deceiving, nothing like the pictures in person. Awful 3day stay. AC smelled. Bathroom shower was rusted and stained. Floors were slimy. Sink was stained. Towels were stiff and old. Beds- we felt the springs on these mattress, so uncomfortable and hard to fall asleep. First night I was bitten by a bed bug. Bed sheets seem cheap and stain. Blow dryer was old and didn't work. Small size fridge- was only provided with 2water bottles. Our room door didn't shut well and was a crack. There's a train that passes right at midnight with its horn.. Swimming pool was ok. You needed to rent the towels from front desk. There was no food allowed in premises if swimming. Valet guy was rude. Morning breakfast was provided but in their restaurant(lobby).. chilaquiles were not it. Pancakes soggy. The only good thing was the hot coffee and concha. They have a mall right next door. Wouldn't recommend and wouldn't book here again!!! Wish I saw more reviews before booking here.

I booked this hotel on the recommendation of my friend because it's close to where she lives…read more Checking in was fast and easy and they speak English. The only complaint I have is that when I turn on the faucet the water came out was brown color. Luckily there was 2 bottles of water so I used that to brush my teeth. Everything else was good. It looks like the parking lot has good security.

This review is just for the evening restaurant. Everything else is great!…read more I've been here two nights and dinner has been terrible the first night I had chicken in mole it was a chicken breast, had two bites and tasted a bit off I looked at the chicken and it was undercooked. I didn't complain just paid for it. The second night I had the tostadas de callo. I've had these many times but what I received was old smelly, squishy callo. I had to complain. They didn't charge me for my plate and service was really bad. Room is great and breakfast are amazing but dinner here I have to say not good at all.

I stayed at this hotel last weekend. The rooms are very nice and modern. Our first room was not…read moreproperly cleaned, the bathroom must have been missed during the clean up, there was stuff on the toilet seat. We went down stairs and the front desk switched us to a new room, no fuss. We went up to the rooftop bar, great views and great drinks. The food however was a different story. Everyone in my group had issues with the food we sent back some of the food, but it wasn't any better when it returned to the table. Needless to say we did not eat here again. If you stay here visit the bar for the views but avoid the food. Overpriced and very low quality. Lastly, the hotel lobby has no restroom!!! Almost everyday while waiting for our friends in the lobby we had to make the trip up to our room in the 5th floor to use the bathroom. The was such an inconvenience. The hotel is centrally located and there are many restaurants and places to see within walking distance. I personally will not stay here again.

The general manager is the worst. His staff Daniel accommodated my family with a complimentary…read moreupgrade and the next day he asked him to tell us to pay or we would have to move to a cheaper room. I refused to pay so they made us pack up our room, family of 4 and move. The same Day we had no hot water , the water was coming out brown from the sink and there was no mention of any accommodation . We were told to simply wait. I will never stay here again. Also, beware of the scam They are running where it shows the deluxe double Room with a living room because it does not have one. The "royalty lounge" is never stocked . And so basic. Not worth the money.

Horrible experience The customer service Rep was so…read moreunprofessional and unwelcoming. They made my reservation for the wrong dates I requested early check in as I always fly in from out of the country on an all night flight and I have been waiting for over 6 hours without any response to resolve the issue and no room has been given to me even after they made the mistake to reserve the incorrect dates