So today, I finally visited their new facility, what an incredible upgrade!…read more I have only used the grooming service for my Black Russian Terriers. This breed is incredibly large, but it doesn't phase the staff in the least. While a little more expensive than some of the other local groomers I have used over the years, I am confident that my pets have been well treated and the staff does a great job, not an easy undertaking. The new facility is gorgeous, particularly noticeable is the additional room they now have for boarding, something I will now consider given the more expansive space. The staff has always been friendly, engaging and kind to my pets, now with the new facility, it's time to consider the additional services.

You can't find a better place to bring your pet. The new digs are great and the new groomer is…read moreoutstanding

I've boarded my pup here for years, and they always treat him like one of their own. He's a sweet…read moreboy who has his quirks and they treat him like royalty. Today really topped the cake when they reached out during a thunderstorm to see if they could make him more comfortable. We don't have human kids but Tri'd Old pet Mill in with our furry ones!

We used this place 1 time and that will be it. Our 2 dogs looked fearfully skinny and the other had…read moreto be rinsed off as I waited for pick up. He's an English Bulldog and you have to wipe them after the bathroom. They aren't that involved here. They also don't keep their collars, they make you take them and they use those slip knot lanyards for walks & moving around the kennel. Here comes my problem. Our 2 dogs stay w/ each other. NEVER APART! And I explained this, they both get extreme anxiety when separated. Well, to clean their stall (which tells me they don't watch them on a regular, or they wouldn't use the bathroom in it) They had to be separated in 2 separate areas (also against what I told them, and makes no sense). The Bulldog will not go in a small crate or pen and will put up a fight if pushed or pulled which is why I suggested they keep his collar for that, not on him! But to move him! He NEVER had a collar sensitivity issue ever before! Ever since they stay there, he becomes aggressive, growls, barks & has bitten me & his dad anytime we attempt to put his own collar on him. I can only assume that they used that slip knot lanyard on him, choking him, and now he is scared to death of anything around his neck. He was well trained as he is 2.5yrs old not a puppy. Now 4.5 months later I still get bit attempting to put his collar on & attaching a leash to him. He is making progress of being retrained w/ a leash & collar. They also asked for pics while away (I signed the box to be sent them) Never got 1 pic, and they come w/ a complimentary bath after a # of stays...but the day I picked them up they said they couldn't give them a bath because they were booked already. I asked to bring them back for a bath & they said I would have to pay.

Beautiful setting for your pet. The kennel is spotless. Crystal and her crew love dogs and it shows…read moreIn there care. Lots of playtime.

The owner is amazing. She worked with us on boarding our rescue dog. It did not work out but she…read morewas adamant she would help us. She found a great place for him to board and train and we are so happy to get him the help he needs. This place is a great facility. They absolutely love animals, and it shows in their care, and the way the facility is operated. It is run professionally, the place is spotless and you can rest assured your pet will be cared for and loved. I highly recommend it to anyone needing boarding and they also offer other services as well.

Understand & willing to help you fix the right dog for your medical needs as an Seizure Dog that…read morecomforts, & sences mention & if so.etbing is wrong with me when I am feeling I intimated be ause it also makes the dog feel the same.

Dr. Dickerson (Dr. D) has been taking care of both our dog (Murphy) and our cat (Frankie) for the…read morelast year or so. He and his staff are wonderful to work with and take great care of our animals. We are extremely happy with the care we receive.

The young nasty mouth at their front desk, who also answers their phone. Who also won't let you…read morespeak to the doctor to explain the situation between her and what took place the day of the appointment. Who calls you back (not the doctor) and tells you "your fur babies are no longer welcome there"! I have 4, one with mouth cancer and he has been dr D's patient since birth. She has been rude on phone for years. Wish I knew her name but just call her "the little nasty mouth that answers their phone"!!

Had an appt. Got there early. I did ALL paperwork online before I arrived, and I was asked (as…read more"confirmations") the very same questions. I was early, and they did go ahead and put me in a room with my pet. Problem is it was a 1/2 hour past my appointment time, and I finally left the room and my pet to confirm my appt. I told them I'd wait another 15 mins (would have been 45 mins past my appt time). So, the front desk clerk (technician?) apparently went to the only doctor working that day, and the doctor said it's going to be more than 45 mins (past my appt time) -- maybe longer before I would get seen. Mind you, I arrived early and all my paperwork was complete. I told the tech that I'd go ahead and leave. They said, "Well, yes, we can make you another appointment." I said, "No, I won't be coming back here." I spent all that time doing the paperwork and packing my pet up to go to the appointment, and that's it. How would you feel if this happened to you? OK, I get it, you may have only one doctor there that day; however, you are all about texting/phoning the client, so, why didn't you give me text/call letting me know the situation (they had no shortage of people up front), and I could have rescheduled without having to go to the appointment, to only sit there all that time. My pet was in the carrier the whole time, and was more concerned about it than my time. There was no engagement with the techs up front. I had to do all the engaging and asking questions. Noone ever came to check up on me or anything until I started engaging with them (being proactive) 30 minutes into my wait. I will hopefully find a good, engaging, economical veterinarian for my pet, in the Chattanooga area. I will use Yelp to help me find the best that my pet deserves. I'm being generous giving two stars on this one.

Do not sign anything with these people. I took a dog here to be spayed and get a checkup. After the…read morecheckup the dog ran away. The spay surgery was scheduled but never completed. When I let them know the dog ran away they informed me I would still need to pay over $1000 for services they never rendered because I signed a contract. I have now been stuck paying a $70 fee to them every month for months. They will not stop charging me or refund my money.

Amazing service! Dani was loving and patient with our senior & extra large pups in getting their…read morenails clipped. Great customer care from start to finish. Highly recommend.

Annabel is the bestest with the pets! I couldn't recommend her any higher!! If your looking for…read moresomeone who is going to love your animals as much as you do then look no further. Top tier care all around! Never hesitate using her whenever it's been needed. If you need care look this is it. She is a one stop shop!! I never worry about any of my babies when she has them!!! Book her NOW!!

I cannot say enough positive things about this location and staff! Dr. Pruitt and her staff are…read morethe most amazing, kind, helpful, compassionate staff I have ever encountered at a veterinarian office. My husband and I just lost our 12 1/2 yr. old chocolate lab, Remi. Dr. Pruitt, Sarah, Kaitlyn and Ruth let us spend our last moments with him in the most comfortable, loving way. I will never forget their kindness and compassion they showed us and Remi. A week or so later we received a gift that we treasure and had framed. Thank you so much and we will see you soon with Riggs, our English Bulldog that loves getting his pedicure done there.