The service was very speedy and every staff member was extremely nice. This was one of the best BMV…read moreexperiences I've ever had!

Never did I think I would write any review of a BMV, let alone a 5 star one, yet here I am…read more Here's something I didn't know- BMV locations are independently owned and operated. This location is exceptionally friendly and helpful. I was getting my federal compliant ID and had heard stories of people having to make multiple trips. I checked online ahead of time and was pretty sure I had what I needed. I was greeted at the door by a friendly gentleman who confirmed I had checked in online properly and my space in line was reserved. I filled out a form and waited just a couple minutes for my number to be called. The person at the counter was friendly and helped me with my ID and two license plate renewals, with some nice conversation while she completed the registrations. All in, less than 15 minutes later, everything was done in a quick, professional way and I was on my way! Hard to believe you can enjoy an experience at the BMV but it's true! Next time you need the BMV, I recommend this location.

Super quick and easy experience. Was in and out within 13 minutes (no joke). It was a Monday…read moremorning the day after the Super Bowl at 9:30 so not sure if that's why it was so quick. They checked my documents before I checked in, which was a huge help. I'm sure for me and the staff there. When I sat down to renew my drivers license, it was perfectly smooth.

From the owner: Upgrade to a REAL ID or renew a standard credential by visiting a Driver Licensing Regional Office,…read moreopen to any Kentucky resident. Appointments are highly suggested, as limited space for walk-ins differs from site to site. Visit our website to schedule an appointment. For information on written and driver testing in Kentucky, please visit the Kentucky State Police's Driver Testing site.

Not your average DMV! Everyone that worked there was smiling, pleasant, and efficient! I was in and…read moreout in 15 mins for a license renewal without an appointment!

Very rude .. including the security guard .. they dont take the time to listen to.your questions…read morebefore they start talking! The older lady that suppose to manager is really rude .. do not go here! If you can go to another location go!

My experience was excellent, some of the employees need manners and make you feel uncomfortable and…read morenot welcome..

I'm still waiting to get my sticker for my car! It was mailed in a long time ago still haven't…read moregotten it! I need it to be able to drive my car!

Hope was very helpful. This was the fastest experience I have ever had at a DMV. I was done here…read moregetting an inspection, tags, and the title (next door), within an hour. Convenient parking located nearby.

Only a 3/5 because I was told by two different sources that they should have been able to help me…read more I'd just gotten out of court for a name change. I'd been given all the paperwork I needed and was told to head straight to the BMV since it was close by. But after being turned away at the door (they only accept so many people in the lobby at once), checking in online, waiting, finally being allowed in, waiting again for my number to be called, finally getting to a person, filling out a page of paperwork and handing it over, I was then told I had to process my name change with Social Security first. Of course social security is by appointment only and seemed to think the BMV should've been able to help me either way. God forbid I get everything done at once. But I have to say that the woman I spoke with here was very kind and helpful in the way she answered all of my questions. Apparently if you're military you can accomplish everything over the phone and online. So that's what I will do in the future!

Came here for a placard due to my sprain ankle. The line is short. The staff is very kind and…read moreanswered all my questions (how to get my name changed, new DL, new passport, and new vehicle inspection) including all the documents I need. I didn't have to wait more than expected to be helped. And everything went smooth.

As a former bmv employee, I have to say that the representative that assisted me should be fired…read more Adam was rude, lazy and had a terrible odor for a customer service rep. He tossed my license at me while yelling at a senior customer who has hearing issues.

I am writing to share feedback regarding a recent interaction at your facility(CENTERVILLE BMV) My…read moreson was in the process of applying for his Temporary Permit, and we encountered a staff member whose conduct I found to be unprofessional and unhelpful. During the identification verification, we presented his USCIS-approved ID. This is currently in use while his Naturalization Certificate is being processed - a situation that often requires a bit more understanding and patience. When a second form of identification was requested, we offered a recent bank statement. Unfortunately, our attempt to have this document printed is (on their printer as she instructed)at the counter was unsuccessful. The staff member, a young lady with curly hair( her ID was flip-back),then informed us that my son would need to retrieve another address-bearing ID from home. While we fully comprehend and respect the need for proper identification, the manner in which this information was conveyed was notably abrupt and dismissive, creating an unnecessarily stressful atmosphere. Further concerns arose when my son attempted to clarify his preference regarding the organ donor question on his application. His initial query was met with an apparent lack of acknowledgment. When I politely reiterated his question, the staff member responded curtly with, "Let me just finish this!" This interaction, delivered without eye contact, felt very dismissive and demonstrated a clear unwillingness to assist with a simple, yet important, clarification. Adding to our disappointment, when I tried to ask a follow-up question concerning the identification requirements, I was interrupted mid-sentence. This repeated pattern of being cut off and disregarded made effective communication extremely difficult. It is particularly disheartening as this is not an isolated incident; we experienced similar rude and interruptive behavior from the same individual during a previous visit in May. The overall lack of courtesy and professional engagement displayed by this staff member was deeply disappointing. We believe that all individuals undertaking official processes deserve to be treated with respect and patience. I hope this detailed feedback will be utilized to review staff conduct and reinforce the importance of professional customer service, ensuring that future applicants have a more positive and respectful experience.

Nobody likes going to the license bureau just because of the hassle the waiting in line the…read morewondering if you got everything that they're looking for and expecting in order to give you a drivers license or renewal plates or whatever I recently relocated from the West Coast and had a very bad experience at the license bureau down in Franklin so when I was in the process of getting my Washington drivers license converted to an Ohio drivers license, I made sure all my subsequent visit that I did not return to the Franklin office because the people that work there Were very unfriendly not knowledgeable. Gave me incorrect information. It was a completely different experience at the Centerville location as the people that work. There were extremely friendly very fast, very efficient and very accurate with the information on what I needed and got me through the process really quickly and painlessly. Absolute definite five star service

I had to go on a dreaded Saturday to renew and get an updated driver's license because I was flying…read moreout of town that afternoon. I wanted to make sure I had the proper documents, (and if TSA would really accept an expired license because there was no way to find out from the airport.) But when I called the BMV the day before, whoever answered wasn't sure. When I tried to call back before going many times, no one ever answered the phone. Of course Saturday is crazy busy, with parking even hard to find. I'd recommend going on a weekday. The system for waiting was very efficient, with a machine to enter your cell so you'd be texted, as well as your line number displayed up on a monitor when ready. I only waited 15 minutes, which wasn't bad considering the crowd. The driver's license renewal went smoothly. I guess there's some kind of system back up, because my license had to be mailed out 4-6 weeks later. They gave me a print out of it I could use wherever needed. There was major confusion though over our handicapped hang tag. They'd given us one with a wrong number on it previously and told us to come back in for a new one (in a handwritten letter.) The clerks asked for the letter, which we didn't have. They decided after talking it out amongst themselves in front of us that our current tag is fine. I really hope so! I was also able to register to vote and change my address at this bureau. Tips: they take cash, credit or check. This bureau also does title transfers and title service, has a notary service and many other services.

Easy, Efficient and super friendly employees!! The whole license renewal process took about 5…read moreminute. I appreciate the employees working on 11/24. From the lady that greeted me at the door to the lady that helped me with the renewal process. They were welcoming and professional!!