Long Time Customer with Campbell Pools, always Good relation ship …read more.. UNTIL today ..I had purchased a Pool Valve a couple of days ago( $ 20). My Friend had an identical valve in overstock, and he let me have his. Thank You. With that in mind, I wanted to return the Valve I had purchased. Now,I did not have my receipt, and I was told ( NO RECEIPT- NO MONEY ). Really, not even a store credit ...Firmly -NO Receipt-No Money..Store Policy!! I had told the Mgr. that I was a long-time customer, purchased a pool from them in 2021, and also 2 Heaters from them, and ALL the supplies I needed, dating back 25 years or more ..NOTHING ..When I told her that NEGATIVE ADVERTISEMENT goes a long way, and quicker to People than the advertisement you will pay for..WoW.. THE STAND QUICKLY ( of not returning my money ) changed, and I was given back my 20 Dollars. ALL THIS OVER, 20 DOLLARS..YOU lost a Customer for Good. NOW, THIS DID NOT HAPPEN IN ORLEANS, THIS OCCURRED IN THE EMBRUN LOCATION .. VERY DISAPPOINTED AND UPSET !!

If you are considering buying a pool from Campbell pools don"t. What they sell you is not what…read moreyou will get after you sign the contract. The management is extremely not customer focused. All they care about is clearing the stock no one else wanted to buy. They sell you one thing and after they collect your deposit they tell you what you bought is no longer available. You can also get a better product for cheaper from other competitors. Safe yourself from the frustion of dealing with the most unprofessional organization I have ever dealt with.

I'd give Sani-Sol a 2 1/2 star rating, if only I could. Service has been so-so, and they are closed…read moreSundays which is inconvenient to me as I work Monday to Friday. Last year, we moved into this house in Stittsville south, and it has both a pool and a hot tub. I have been looking forward to this! What ever house we would have purchased, I wanted to have a hot tub; the pool is just a really nice bonus. Of course they both do cost a bit of money to run, and a bit of effort to maintain. However, I prefer this to swimming in a community pool with so many people using it. And the beaches around Ottawa are not much better, often have high pollution too. To each their own! Sani-Sol is close to home. I've only ever been there a few times, and I've always been greeted and served by very young people (ie: teenagers, students) who have been pleasant enough, but I've never had the pleasure (?!) of dealing with the owner or a technician. My husband did, though... last summer when we hired Sani-Sol to open the pool. The person who came out to help was a young man, who just did the work, and didn't explain much of anything (we would have liked to know how to do this on our own). Oddly, he didn't realize we are new owners, and he told my husband, "I know your wife," as he had opened this pool before... Although it wasn't me he had met, but the previous owner! The customer service here really is not very personal; they definitely do not try to get to know you - even if you've been there before. They also don't seem to reach out to previous customers. As I mentioned in starting, they are closed Sundays when I might want to get my water tested; so that is inconvenient. The best part is that they are close to home. Unfortunately, there is a lot of competition out there. I have gone here more to get chemicals when needed, but I get the customer service elsewhere.

Very dissatisfied with response to my complaint about how low the technician lowered my pool when…read morehe closed it last fall. It was down at least six inches below the jets and It will cost me several hundred dollars to fill it up. In all the years of owning a pool I have never seen this done before. The manager said I must have a leak in the pool. That's it. Took no responsibility for his technicians work. There's another pool company in Stittsville and they just got my business.

I purchased a dominion spa L740 with York at Hot Tubs Ottawa…read more The customer service was great and every time i send an email i get a response from York within mins. York has a great product knowledge. He was able to answer all my questions. I recommend purchasing your spa from York.

Hot Tubs Ottawa is excellent. We purchased a hot tub from them a few weeks ago. It was a no brainer…read morebecuase we found a model that had the right features, great quality, was gorgeous, at a great price, and was in stock! When they reached out to arrange installation, I asked for delivery either first or second week of November. They delivered on November 1st! York (who is the manager and is excellent btw) recommended an electrician they work closely with, Frank Chabot and this guy was aces. No fuss, just fast and professional work at a reasonable price. When we started up the hot tub last night, there was a slight hum coming from one of the pumps. I sent an email to York this morning, and got a call back within minutes. The pump will be replaced same day! Truly, they have exceeded our expectations. Their "say to do" ratio is 100%. I highly recommend them!

Dont buy from Mermaid. They make promises they dont keep and you will end up spending a lot only…read moreto find out your pool was never worth it. Not only that, once our liner was out we could see the dangerous pool our children had been swimming in! They refused any compensation despite false promises and their guarantee that means nothing. We bought a salt water above ground pool 8 years ago. We were told it costs more but is made of materials that dont rust. So now we have what I suspect is a small hole in the liner, no problem we can patch it or replace the liner. Except our pool is not made with rust resistant material as stated and that we paid a lot for. One tiny leak and its rusted and will need to be replaced. Liners get holes and need to be replaced it happens but mermaid should replace the wall. Their solution, use paint. That wont fix it and is potentially dangerous since its rusting from the inside. 8 years is way to short for a pool to last, especially one that was so expensive.

I purchased a Polaris robotic cleaner ($1200) 4 years ago and last year the unit died. Causes were…read moreattributed to the "tangled" cable which lead to issues with the motor to be replaced. Normally I would just write it off as normal wear and tear, but POLARIS have re-created their cleaner with a "tangle free" cable, because they identified it was bad and defective product. When I spoke with Mermaid, they just wrote me off and said" that's unfortunate". Well, that said, no support from Mermaid and obviously none as well from Polaris. I have since purchased a new cleaner from Pool Supplies Canada. Better price and good return policy. In conclusion, Mermaid was the pool king for so many years, but that is no longer the case. I've moved on to Campbell Pools.

Great service. Staff takes an interest in the customer. Will continue shopping at this location.read more

From the owner: Club Piscine Super Fitness is a local, family owned business that is proud to be your backyard…read moreleisure superstore! Relax and unwind in your Jacuzzi hot tub, sold exclusively at Club Piscine Super Fitness Ottawa. We also sell swimming pools, heaters, heat pump and all the accessories you need to enjoy your pool all summer long.

We got prompt, professional service at a reasonable rate. I couldn't have asked for better, and was…read morepleasantly surprised after finding them online. I called on a Sat. and my pool was open on Wed. at a reasonable rate, during busy season. I would definitely use their service again.

We've been customers of Blok for about two years now. We purchased a 'Freedom' hot tub by Coast…read moreSpas. Blok was great right from the start (the BC flooding and landslides at the time delayed our delivery), and they've always been helpful answering our questions as newbie hot tub owners.

After our warranty issue, described above, Blok Pool eventually got in touch with us and reimbursed…read morethe cost of repairing the pump. I still have concerns regarding Coast Spa and warranty but our local dealer, Blok Pool, did come through and make it right in this case (reflected in 3 stars vice my initial 1 star).

My wife's bike needed a rear brake and derailleur adjustment at the end of our regular morning run…read morefrom Rockland to Wendover. We greatly appreciated meeting Carson, the on-duty bike mechanic. He offered us prompt, professional service and we were on the road again. Great place to buy a quality bike by the way.

From the owner: Rockland Sports is you're bike specialty store where we carry Giant ans Devinci bikes ! Come in to…read moreour small mom and pop shop and experience a great experience showroom and know that you will be served by experienced and knowledgeable staff who are passion about cycling and making customers happy and excited in buying a bike

I am in the same business as these guys ( Competitor) and I have always found them help-full and…read moreforthcoming with parts and information when I needed it. I recently made a mistake with a shipment and found myself in a tight spot. They stepped up and helped me out , saving me a great deal of time and money. They have refused to take any form of compensation stating, " just happy to help" You can trust that if this is how they are " behind the scenes" , they will treat you with honesty and integrity. Thanks Again

Hope I can give zero star. Absolutely garbage. Only good at sale. Poor poor customer service. After…read morethey sell your the items, if there is a problem. They would told you it is out of their hand. I ordered that winter safety cover from them company last year and it wasn't ready at the time them estimated it would be ready. We end up need to wait until Nov to have the pool closed. Waste lots of time of cleaning the pool which was too cold to swim in and waste lots of money to buy chemical to clean it. Just because the winter cover can't be arrived on time. and we suffered a lot for waiting to close the pool. Then even they came to measure it before making it. the size wasn't right! They took it back for resizing in June then and it is not back yet! They called me In the beginning of Aug to order pool closing service, but they don't even know my winter cover is not back yet. Bad communication between departments. Only the sale department is efficient. The service department is garbage. Another frustration is they don't brother to return your call or email. Finally I reach the owner today. Thé owner said they are not the priority to have the product from the supplier because they are not the business deal with life and death. It is so funny, it's first time I learn that swimming pool cover supplier also make equipment that save life. Thé attitude of the owner tells all. Choose your pool service company wisely folks.