After mangling my awning on a tree in Victorville, CA, I worked with the Camping World in Flagstaff [... I was traveling East on I-40] to order parts that were then shipped to this Camping World to be installed when I arrived. They did a great job, were very thorough and did a couple of things that were "above & beyond" simply removing the old and installing the new awning arms & motor. To top it off, they even found... and fixed... an electrical problem with the "shore connection" plug that was entirely outside the scope of this awning repair. THANK YOU, GUYS! [You can trust them to be thorough & treat you fairly!!] Special thanks to Bobbie (expert installer) and Greg & Jeff (Parts dept.) for coordinating the process of getting EXACTLY the right parts from the manufacturer & scheduling the repair to match my travel schedule. I also appreciate the speedy effort of their master tech person in isolating & fixing my electrical problem [20 minutes!! to diagnose & fix!] read more

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The.US Flag is absolutely so impressive! We live off Highway A and when we made the turn and saw it just now, we were awestruck and totally thrilled! It is simply AWESOME! Thank you! And welcome to Wentzville! read more

Nice place with variety. Salesman by the name of Todd very helpful.

I had a great experience buying a new camper. Ricky was my very helpful salesman. Thanks!

We purchased our Thor from them, extremely slow process. When we went to pick up they hadn't put enough gas in it for us to get back to Jeff City, wasn't washed or cleaned on interior, rip in seat from slide in , then we brought it back for service, they had to order the seat cover! camera, was not fixed.. still a backup problem with it. Asked for a price on seat cover, still haven't gotten a response-over 2 months now. Will never purchase from them again! read more

Wish I could leave ZERO stars Wish I had read the reviews before taking my camper here.

So after week of deciding on the camper I wanted I show up at 8 am buy it do a walk throw and find a lot of issues on a 2018 new camper so went to tow it the told me wrong ball size then they did not even have them in stock then wrong light harness they did not have those either so they charged my 88.00 to make one and now its 4 days later my refrigerator is not working and they tell me that it would be 3 too 6 weeks before they could even look at it and they have a list of I owe you to fix if I would have know that's how this place does buyers I would gone some were else read more

I have found myself roaming camping world for the most random odds and ends. Items that other stores don't have that camping world always manages to have and in convenient compact sizes. However, without fail I always find myself welcomed and helped by the most friendly employee, BT. He is beyond helpful and has provided me with some of the best customer service in Columbia, Mo! He has helped me on multiple occasions. Whether it be explanation of different products or the introduction of a product I wasn't previously considering. I highly recommend this Camping World and BT!! read more

Bought a brand new camper. It has been in for service for months. It literally has been at camping world getting things fixed more than we have had in our possession. They say they "fixed" problem but then 4 other things quit working when we picked it up. Horrible experience read more

Saw all these negative reviews and made me want to post mine also. I was in desperate need of a new fridge, Dometic NDR 1062. Camping World parts said they would get it on order. Did not need me to give them my name or number when I asked them. Told me should take about 5-10 days from another store location to arrive. I checked once on them, it never came in. They never gave me an update. Ended up finding a really nice older gentleman that repaired Dometic fridges. Shout out to Charlie towards Eldon Missouri, he did a great job. CW, no kudos to you. read more

Never take your RV to this service department, Called to have service done to my RV to fix my radio that feel threw the dash told me it was gonna take 5 to 6 weeks cause of warranty ended up paying to have everything overnighted for them to only Install 2 wood screws to hold my 30 lb radio overcharge my warranty insurance for labor and parts to only install 2 wood screws get down the road have it fall threw again, Service manager fought me when I called to complain to get out of reimbursing me after Akron Ohio did the right things and fixed their crap. Don't take your RV here at all they will take your money make you wait unless you pay over the amount you should and won't do the work correctly read more

We had a fine time with purchasing our camper from Tracy. He was awesome, but he no longer works there. The problem with camping world is their service department. We purchased a 2017 Flagstaff 27BESS in April 2016 and the countertop started pulling away from the side of the camper. There were several other problems that went along with that so we brought The camper in in December so they could have the whole winter to fix all the problems because we had heard how slow their service department was. After them having it for several months, they called us and said it was ready. We went to check it and it was not fixed. They had put a bead of caulk around the countertop that by the time we got there to look at it had already pulled away and separated. They tried to claim that the warranty only allotted 30 minutes to fix that countertop. Finally they figured out that the bracket holding the countertop to the wall had broken and repaired that. My husband went to go pick it up March 14th and found they had damaged the floor putting the countertop in. Also when they put the stove/oven in it obviously wasn't sitting right so they just pushed it in and screwed it in crooked. My husband hooked up the water to clear out all the anti-freeze from the pipes and to make sure everything was running right because we are going on a week camping trip here in one week and found out that when they removed the countertop they never attached any of the hoses back up so water leaked everywhere. I had heard that camping world sales department was fine but that their Service department was terrible. That's the problem that we have run into. If you decide to buy from here, be prepared to deal with a subpar terrible service department. read more

To: Representative / concerned Saturday, March 17, 2018 From: Jeff Hill Subj: RV Complaint The documents entered as evidence are as follows: 1. 9, Aug, 2017 phone record 2. Initial workorder completed by Lollie Kelley 25 Aug 2017 3. Page 1 of invoice after service 4. Page 2 of invoice after service 5. Same as 3 and 4 with my markings for corrections 6. See 5 7. Conversation with Lisa Mayweather at camping world location where it was purchased. 8. See 7 9. Refund from Camping world for a portion of Extended warranty (6570 charged but only 5706.80 returned). 10. Thru 17 are email conversations with Rodney Jarnagin with Thor Motorcoach. 18. thru 21 safety recalls not addressed. Information from NHTSA. 22. thru 24 are sales contracts. I Jeff Hill purchased a 2017 ACE 27.2 Motor Home from Camping World in Gulf Breeze, Fl. On 10 Aug 2016. I was informed by Scott the salesperson to make a list of defects in first year and schedule to get all repairs fixed prior to the 1 year MFG warranty. This was in a response to my concern about the places to get it repaired are not so close to my residence. I took his advice and on 9 Aug 2017 I called and spoke to Lollie Kelley at the Camping World at Grain Valley, Mo and started explaining the issues (see 2). She quickly stopped me and said I can tell her all that when I get here on the 25th ( earliest possible service appointment). I arrived at Grain Valley, Mo Camping World on the 25th as scheduled. Lollie Kelley prepared document # 2. She then begin to tell me and my wife she did not know what if any would be covered under warranty. She toured the Motor Home while we showed her the defects and she said they would fix them. My wife and I arrived on 4 Sep 2017 to pick up after repairs and the provided form 3 and 4 made no sense to me. I asked if I owed 20 dollars and she stated no. They had pulled it around to the front at this time and said it is all yours. I asked why the use store button was still not working and she stated that is the way it works. The person who pulled it around stated I should keep it running for a while because the battery was dead. I realized that this dealer is not being honest so I kept the motor running until I got it home. I noted on docs 5 and 6 what we discovered after a thorough inspection. My wife and I were very disappointed at the way we were treated at the Grain Valley location and asked for assistance from Lisa Mayweather and she stated We should contact Thor. She also helped us cancel our Ext Warranty policy for non performance ( see doc 9). We contacted Rodney Jarnagin with Thor and he stated sorry guys it was out of warranty and then latter apologized stating someone changed my expiration date to 8/05/2017 ( doc 14). The warranty date on document 3 has 10 Aug so if it was changed it would have been after 25 Aug after Camping world in Grain Valley, Mo said all items fixed. At this point I can't continue to pay for a 117,000 dollar motor home that will not start and if it does may not start where I stop leaving my family stranded. Also I learned of safety recalls that should be properly addressed. I am remaining in talks with Thor but at this pace it will be repossessed before all items are addressed properly and it is road ready. any one interested in a class action lawsuit. I just want it fixed and not repossessed. Thanks, Jeff Hill 300 chris dr Jefferson City , Mo 65101 573-418-6876 read more

I had a taillight converter go out on my car mid road trip and lost the tail lights for my trailer. On a Saturday Camping World got me right in to get fixed so I could continue on my trip. Great Service, friendly staff, and Garry and the priority service system work super well for when you have an unexpected issue on a road trip! Check them out! read more

We were traveling cross country and ran into a problem with our dump macerator and house batteries. Went to CW Columbia, MO. Mechanic came out and told us he doesn't have parts for macerator or a replacement macerator. He checked the front batteries and said they were ok. We said, no, the batteries that run the house part, not the front batteries. Then he had to go get the batteries because they didn't have any, and the battery store couldn't deliver them. After 6 hours waiting in their lobby they said it was finished. It cost over $500 to replace 2 batteries. We paid and continued our trip. That night, the macerator didn't work and he didn't dump the tank. We had to go to a licensed dealer for our rig in northern WI, and he said it's the old macerator, and CW didn't dump it. We spend another 3 hours for them to replace it. That was in June. Today we got a call from CW Columbia, MO, saying they forgot to charge for the batteries, the $500 was just labor,and it would be another $300. They insist they changed the macerator and dumped. Stay away from Camping World. read more

There was no joy in the delivery of our new RV! If I was to rate your store on a scale of 0-5 w/5 being the best: Selection 5 Friendliness of staff: 4 Woman who gives the walk through tours: 5 Finance person: 4 Helpfulness of associates in the store: 4 Sales person (Aaron): 3.5 with sales/0 with delivery Delivery: 0 Upon arrival to finalize the purchase (a scheduled appointment) we handed over the keys to our truck so that the sway bar apparatus from our old travel trailer could be transferred over to our truck. We had told both the sales person and the sales manager that the hitch or the sway bar apparatus would need adjustment. They had 2 HOURS to complete this. When we finished with the finance person, NOTHING HAD BEEN DONE WITH THE TRUCK ( Why then did you have our keys for 2 hours???!!!!!) The technician "assigned" to "help" us hook up the new travel trailer considered me dumb, as he had not been told why we "needed help" (my husband has a prosthetic leg) and we wanted to make sure that we both understood the new arrangement/set up. SO, either he was told we only needed help due to the prosthesis situation OR he had been told nothing about the switching of the sway bar apparatus other than to take off the connectors on the old trailer and put them on the new (NOTE: The right one was loose and had moved to a diagonal position rather than an upright position when we got to the storage place.) When we were FINALLY able to convince the technician that I/we were not dumb and that what and where he had installed the trailer part was placed incorrectly and that the hitch itself needed to be adjusted (WHICH WE HAD TOLD BOTH THE SALES PERSON AND THE SALES MANAGER this past Saturday when we chose the trailer as well as reminded the sales person today when we arrived) -this information had evidently not been communicated to the technician who was working with the swapping of the apparatus. OTHERWISE, maybe he would have done something with our truck in the TWO HOURS before we thought we were going to leave. Fixing this mess (note: again, the passenger side part on the trailer was not secure) took an additional 90 minutes. The salesperson (Aaron) was of no help and had no answers other than to say the technician was the man for the job. This should have been a pleasant experience. This should have been a smooth experience. The trailer we traded is probably already sold to one of your employees (he spoke with me) so that can't be the reason for this CRAPPY delivery experience, and I would love to know what rationale you can offer to explain why our delivery was so botched on the actual "delivery" of the trailer. You are better than this. This is what you do on a daily basis with your selling of 150-200 units per month. Who dropped the ball today? Why did they drop the ball? And lastly, when we make the time to take the trailer to another dealer or back to you to make sure that the sway bar apparatus is installed correctly, who is going to pay for it???!!! We live 45 minutes-1 hour away, and we now have not complete faith in your facility, so please let me know what you suggest. As you can tell, I am extremely annoyed. We shouldn't have to have had to be delayed, we should not have had to explain what was needed to switch out the sway bar apparatus - it was extremely visible, and I should not have been treated like I was /we were dumb. There is no contact information for the Wentzville location so my "complaint" went to Corporate in Bowling Green. Maybe someone at the Wentzville location will eventually hear about this and respond. read more

Huge thank you to the service department at Camping World of Mid-Missouri for taking care of us on short notice! Got our freezer door latch and our a/c fixed under warranty and in very little time. Shout out to the Service Manager Andy, and to Service Advisor Geoff, and especially to our Service Technician Chad. read more

Terrible service department. Made my appointment August 5th, took my RV in August 15th. They didn't have any record of my appointment. Called on September 9th and was told that the work order hasn't even been filled out yet. I have told them numerous times that I live in my RV, I am losing patience with them and am about to pick it up and take it somewhere else read more

Our camper was delivered to our home without our permission. We were not contacted about delivery until it was in our town and the delivery person called us. We were not given the opportunity to do a final walk through at the dealership. When my husband went there to sign papers and did a quick viewing of the inside and told our salesman Jason Hampton some of the things he would like to have done such as taking the stickiness off of the refrigerator from the sticker, fixing wires from falling out from underneath the couch just to name a couple. None of these items were taken care of. It was delivered on a Friday and we were going to pick it up on Saturday but Jason just couldn't wait. We had a death in our immediate family and one of our rentaal homes burnt due to an electrical fire. That is why we didn't go sooner and Jason kneww of our predictament. We are extremely unhappy with the way we were treated and if all of salesmen are like this at Camping World in Columbia, MO then we will not recommend you to anyone we know. read more

Our first stop on the RV hunt and it was absolutely horrible. My wife and I are new to the RV world however we have done our initial homework and the number one rule for buying a trailer is to not exceed you tow vehicles limit(GVR). I started off by telling the guy what we wanted and presented my trucks documented tow rating. He stated we could go higher than than the recommended tow rating by going with a 5th wheel trailer. First red flag but we played along as he showed us mammoth 5th wheel trailers that mostly exceeded our tow rating by over 2 thousand pounds plus. He did find one that pushed the limit of the rating and when I told him it would go over the limit when I filled the fresh water tank he asked the question 'Why would you need to fill the fresh water tank? the obvious response is ".Yah know there may come a time when I need water when I'm boondocking in my RV." unbelievable.... Second red flag. Bottom line is the guy was trying to sell expensive trailers that we were incapable of towing, and spent most of our time talking about his collection of trucks and RV's (which was funny since he drove away in a crappy Buick when we were done). Then he did the 'what I meant to say' when I called him on documentation on how my truck could pull over the recommended tow capacity. Stay away from these guys. read more