I live about 100 miles away, but I am more than happy that I traveled to Columbia Honda to buy my…read morenew 2026 CR-V Sport-L. The entire team made this the best car-buying experience I've ever had. * Franci was absolutely amazing personally and professionally. I actually changed my mind from a red EX-L to the red Sport-L in less than two minutes, and she handled it perfectly without any hesitation. She is patient, knowledgeable, and truly went above and beyond to make sure I was happy. * The Financial Manager was also a pleasure to work with. He was very welcoming and made me feel right at home. I really appreciated that he didn't pressure me at all; he just took the time to explain everything clearly so I understood my coverage, like the Honda Care and GAP. * Finally, a big thanks to the General Manager, Michael Miller. He has been personally following up to ensure every single detail went smoothly and that I was 100% satisfied with my visit. The car is wonderful and the service was world-class. It was well worth the drive!

I am very pleased with the assistance and service from fellow veteran Mike Spears! he helped me…read morefind the perfect vehicle for me, and the other staff members were also very helpful. Highly recommend Mike and the entire dealership when you are looking for a new or new-to-you car!

I've purchased vehicles as well as service maintenance on all (different) makes of mine and my…read morefamilies vehicles. They never let me down. Fair, efficient, friendly, and take care of my car needs.

Blatant bait-and-switch by Joe Machens Toyota. They offered me my full asking price of $31,500 on…read moreFacebook Marketplace for my truck, contingent on inspection. I specifically asked if this was just a setup to get me to drive three hours one way for a lowball offer. They assured me it wasn't. When I arrived, I sat in clear view of my truck the entire time. One guy came out, stood back, took five quick pictures of the exterior, and walked away. That was the extent of their so-called "inspection." Yet the acquisition manager came out claiming they "ran it through the shop" and it needed a control arm and brand new tires-- which is completely false, as I watched it the whole time and I laughed as I told him it has brand new tires on it. When I called him on it, he admitted he was "going off a second party" and then claimed their "online algorithm" dropped the value of my truck by $2,000 in the four days since we spoke. This was a blatant bait-and-switch -- they never intended to honor their offer. Complete waste of my time. If you value honesty and transparency, look elsewhere.

About a Jeep Compass. And I never got to test drive it. It has been a problem ever since I own it…read more I've taken it to the shop once and they said nothing was wrong with it. Now I'm taking it back again because there is something wrong with it. If I would have got to test drive it I would never have bought it.

I found the vehicle I was looking for online at their site. I spoke with a very pleasant lady named…read moreAutumn . She then had Justin, (a salesperson), call me back. He informed me that the vehicle is not available. I asked as to why it was still listed as available. He gave me the excuse that it takes time to delete them from the system. I replied that it should not be listed as available since it is not. He hem-hawed, etc. He was pleasant and asked if I wanted him to find another similar vehicle. I replied, "No, the one you still have listed is not available. Why would I trust your dealership again?" (Paraphrasing) as the conversation ended he just hung up. No, "Bye, Ciao, etc." Very disappointing.

DO NOT BUY HERE! Unless it is your only option they're cars are priced 6-10 k over blue book plus…read morethey're extra add on fees charged my 16 grand for a 2 grand car

They was a good car service when I first use them but my second time going through regal they had…read moreit anyway they have listening devices in my vehicle. And like they was working with the police.

I've been coming to Bob Mccosh service department for probably a few years. They have great…read morecustomer service and the quality of work is great. I have not had any issues with my 2015 vehicle just normal maintenance. Prices are fair and the location is clean and comfortable. I highly recommend Joe G. as a service advisor, he's honest and fair. I did not purchase my Chevy at this location.

Terrible customer service and very difficult to work with. Bought a certified pre owned truck that…read morewas missing a second key, needed inspections that weren't done prior to getting a license plate, doors didn't work properly even though it post there "100+ point inspection".

There were a few hiccups in the beginning, but Randy was very helpful and everything is now taken…read morecare of. Thank you

They've had my car for almost three months and still cannot give me and estimate on the repairs. No…read moreon ever calls back when I call to inquire.

My experience purchasing a vehicle from Rusty Drewing in Columbia, Missouri has been extremely…read moredisappointing in the long run. When I purchased the vehicle about 2-3 years ago, it already had visible hail damage. At the time of the sale, I was advised by the financing agent not to mention the damage because it could interfere with the deal going through. As someone who didn't have much experience buying vehicles and trusted the dealership staff to guide me honestly, I followed that advice. About a year after purchasing the vehicle, it began randomly shutting off while I was driving, which was both alarming and unsafe. I took it in to be checked and was initially told it might related to a software update. Later, I was told it could be related to transmission issues. When I contacted the dealership to ask whether the vehicle had any type of warranty or if they could help address the issue, I was told there was no warranty and received little assistance. I essentially felt left to deal with a serious problem on my own after only owning the vehicle for about a year. Now that I am trying to trade the vehicle in, I'm dealing with what turned out to be transmission problems. My significantly lower trade-in value due to this and hail damage that was already present when I purchased it. I am also still paying on the loan, and the vehicle's value is far below what I owe. People don't go to a dealership expecting to purchase a temporary vehicle. When you commit to financing a car, you expect reliability and honesty about its condition. Unfortunately, I feel like I was sold a vehicle with issues that I was not fully informed about. As a customer--especially a young women who walked in trusting the dealership's honesty and expertise--I expected transparency and guidance. Instead, I feel like important information about the vehicle's condition may have been withheld during the sale. I hope the dealership takes situations like this seriously and works to improve how they communicate with and support their customers.

Had a great two day conversation with Dusty to acquire a pre-owned 2024 BMW X5 50e. Locked in a…read moredeal and was waiting for paperwork tonight (20240927) for a couple of hours to ultimately receive a text saying the miles were no longer 19,872 as offered... they were over 23,000" not a small difference, yet "Greg" the manager offered me $400 off the prior price quoting $0.15 per mile of value when BMW charges 25 cents per mile over on a lease. When I confronted him with this he said, "sorry we can't do better..." Nothing but good things to say about Dusty, but when a manager will lie about the value and try to hamstring you over an undisclosed 3000 mile difference.... Says something about the trust and reliability of the dealership. Relationships are built on trust. I cannot trust Greg or this dealership. Buyer beware.

No nonsense - Fair - Out the door…read more The team of Brian, Novy, and Micah helped us purchase 2 cars in the last 2 years. They can help you before you even hit the lot. Transparency is very important to me and I don't want to be caught up in "Car Salesman" antics. The team was straight up and made sure we got what we wanted for the right price. The dealership is very accessible and they don't mind assisting guests with any special needs. They have a nice waiting area with Fandango free to watch movies and shows and a great snack and Pepsi drink selection.

We stopped in this evening to help our daughter get a new car. Everyone at the dealership was very…read moreaccommodating and friendly. Our salesperson was Chey, she did an outstanding job. She went out of her way to help us and our daughter. She answered all of our questions and went and got help if she didn't know. A very professional and friendly person. I would definitely recommend seeing her if you're in the market for a KIA. By the way we purchased a 2026 KiA Seltos SX.

I leased a 2023 Hyundai Elantra from Machens Hyundai earlier this year, and I've had several…read moreinteractions with both the sales staff and service staff. My experiences with them have been top-notch--they know their stuff, they take the time to answer customer questions, and they are fair & upfront. Unfortunately, many other dealerships engage in manipulative/dishonest/unethical behavior, but Machens Hyundai sticks out from the pack--no shenanigans at Machens. I continue to recommend them to family & friends.

These chilly dogs cant and wont fix nothing. Some things they can replace but they dont fix squat…read more Straight up lie thru they teeth and smerk about it. Empty they bladder on you an tell you its rainin. They put in bad parts the wrong way an then say you broke it. If my poppa was alive theyd be lyin thru they gums. The price of byin from them just keeps addin up. Took me for a fool an I dont like that.

Great work. Very knowledgeable about their profession. Best bang for your buck comparably.read more

I live out of town with a student attending MIZZOU. His car broke down and Carl was recommended to…read moreme. Right person at the right time at the right price. Truly appreciate him. Call if you need help. Very personal.