Sorry I took so long to getting around to doing this review since I did my purchase last August almost six months ago. Then, my wife saw an internet ad on their website for a similar Thor Class C RV model that we had seen in at a RV dealer near us. The price they quoted could not be beat and that holds true today. I was skeptical of a "bait and switch", especially since we lived almost 600 miles away. After talking to the sales department, I decided to take the chance and glad I did. The held the RV and guaranteed the price with a $500 refundable deposit over the phone with a credit card. I gave them a week to get the RV ready and told them when to expect us. When we arrived they greeted us with open arms and brought us to the RV for our inspection, test drive, and walk through. We had a few minor issues with it that they corrected in short manner and had us fueled up. There were a few items missing and they ordered them from Thor and had them shipped to our home quickly. They assigned a personal shopper to help us get the accessories and supplies we needed for the future while we waited. We had done our homework prior to this for pricing and they price matched a couple of items for us. We did not use their financing or service dept so I can't comment on them. I can say our salesman, Travis Power, was very good communicating with us and we would like to give a special shout out to Dale Hasell, their Thor warranty guy, for outstanding service after the sale. My only comment is that their finance department wasn't too clear with new laws in Indiana concerning sales taxes and out of state purchases. My state (NC) doesn't have a reciprocal agreement so I had to pay the 7% sales tax which isn't capped for RV's like my state. That is more a knock on Indiana than this CW. At least my state didn't recharge me when I registered it here. BL- Great customer service and fantastic price. It was well worth the ten hour trip to save over $10K on my fantastic new Thor Siesta. read more

I really wish I would have read all of the reviews before taking my motor home to Camping World to sell it. After talking with the used motor home sales manager I was led to believe they would be buying my motor home for them to resell not as a consignment like I found out as I was signing the papers. Not the end of the world but was surprising still. I did not want to mess with selling it and I figured they could sell it faster. We agreed on the selling price that I would accept and I understood anything over that was theirs to keep. Two weeks after it was there they called and said they had a buyer but had found a few things wrong with my motor home and asked if I would take less than agreed. I still did not want to mess with it so I agreed. I received a call saying they needed the title so I took it to them. I asked about my payment and they said it would be processed in two days and mailed to me with a tracking number certified mail. It has been 3 weeks and I still have not received the check. The salesmen is not returning my call ,the sales manager is never in and also not reuring my messages and it seems the accounts payable can not find my account information. So I sit here hoping I didnt get screwed out of 13,000. This has not been handled professionally and I would not recommend Camping World of Richmond to anyone. read more

Rating: (1/5 Stars) Review: Consumer Warning: Be extremely cautious if you deal with salesman Barry Burdette or management at this location. I purchased a camper under the explicit, written contractual agreement that the deal included a complete roof seal. Upon taking delivery, I discovered the critical roof work was completely omitted. This failure was subsequently verified in writing by their own dealership service advisor. When confronted with this breach of contract, Barry Burdette actively attempted to deflect accountability via text message by falsely claiming the vehicle was sold "as-is" due to an optional package--directly contradicting his own handwriting on my signed contract sheet. When I escalated this material misrepresentation to the General Manager, the office repeatedly used screening tactics claiming he was "on the phone" to actively dodge accountability, only to later offer a cheap "spot seal" instead of fulfilling the signed contract terms. This is a clear case of deceptive sales practices and zero management integrity. I am handing my signed documents and text evidence directly over to the Indiana Attorney General's Consumer Protection Division and the Better Business Bureau. Avoid Barry Burdette and this location read more

On November 20, 2021 we were traveling eastward on I70 when temperatures were expected in the low 20s. Our RV had been in storage and the furnace would explosively try to light but would not remain lit. We had inquired at several RV service centers along the way and they all had said it would be at least a week before they could look at the problem. On a chance we pulled into the Camping World in Richmond Indiana the Monday before Thanksgiving. The service team Thomas Sams, Nic Dargie, Joel, and Glen arranged for emergency care and worked several hours carefully removing a mud dauber nest from the heat exchanger and also addressed several other problems. At the end, the service technician gave us a detailed explanation of what was done and why. We were pleased to leave with a working furnace at a fair price. All of the people that we dealt with were very polite and attentive. The Richmond Camping World also had excellent camping supplies, showroom, and nice waiting room. read more

A jack on our RV broke and the local RV dealer couldn't get us in for 3 months. We called Camping World of Richmond and they got us in the next day. They diagnosed it and called to explain the problem and told us what it would cost. We are full-time RVers so this is our home - they had it for a week in freezing temperatures and winterized it so our pipes didn't freeze. They kept it plugged in so our refrigerator and freezer ran. They also did some seal repairs while they had it in the shop and changed the oil. When we picked it up it was ready and cost exactly what they said it would. The repaired jack has performed perfectly. I would highly recommend the service department at this Camping World and will return for maintenance in the future. The staff were all very knowledgeable, helpful, and professional!! read more

We recently purchased a used 2019 Travel Trailer. We love it! We were treated very well. We also purchased some additional upgrades we wanted added & installed: a new set of jacks, more substantial grab bar at the entry door, a slide awning and also (for care/maintenance) had them re-seal the roof. My husband said the the tech did a great job & was timely. Our finance guy (Bryant?) took great care of us as well. Made the whole process very easy & even fun. I know how important it is to let people know when they did a good job.... THEY DID GOOD :) THANK YOU to each & everyone we came in contact with. read more

bought rv at boat show in spring of 2018, great experience. found a few minor thing with camper through the year and took in for service. Zach was my service writer and a great guy he is. keep in touch with me the whole time. I live in indy and wouldn't deal with greenwood at all, just rude people. Richmond is they good store. they fixed everything with my camper and not a problem to do it. will make the hour drive anytime to deal with them. Indianapolis IN read more

Wonderful! I bought the RV I had been researching for a few thousand less than even the closest dealership. Travis and Wade at the Richmond location could not have been any more accommodating and nicer to deal with. Whatever it took to make me happy they did. I wound up selling my unit privately, as any dealership is never going to give you as much as a private sale. All in all 5 stars to Richmond! Thanks guys. read more

Do NOT buy a USED RV from Camping World. Their PDI (Pre-Delivery Inspection) that you pay $695 for is a joke. It does not guarantee that anything will be working when you drive it off the lot... and then, any issues are YOUR issues. Sigh! The Camping World store is big, bright and well stocked, though, so if you need to pick up RV supplies, this is a great store! read more

We bought our camper in 2019.Also bought extended warranty .This year sprung leak from cleanout .they took it in and I asked if We could get it back in a week for a trip we had planed.Got it back in time cost us $50.00 dollars. and did a complete inspection for free.No complaints here thanks to all service people. Larrry Smith read more

My husband and I were taking our first trip in our RV across the country. We stopped at this Camping World to get propane. I wish I could remember his name but one of the employees there went above and beyond to help us fill up our tires and filling up our water tank. He was very helpful and kind and I made a point to myself to remember to give a nice Yelp review. read more

We just bought a 2020 Rockwood Mini Lite from McGeorges RV - Camping World in Ashland Va. We were very pleased with our salesman Mark P. He went above and beyond to help us. And when we picked it up recently, Bill was absolutely awesome telling us and showing us everything about our new camper! Thanks so much!! Susan and Vince Kondas read more

Dillon walked us through the whole process, very knowledgeable young man. We called back with some questions, and he answered every question we had. Great customer service, all employees are very friendly and helpful. We would recommend this store to anyone looking to buy or even just getting information. Ronny and Joann Ponder read more

This message is to Amy Nikolai from Corporate and Trent Howell from Richmond, Indiana site. The damaged pin box on our 2016 Rockwood Fifthwheel that happened on premises has been addressed and resolved. Thank you both for your understanding of the problem, great communication and thank you for reimbursing us for the repair. read more

Worst used RV buying experience ever! We keep hearing time and time again from many different people that it used to be a great dealership when Tom Raper owned it but since CW bought it is is not!!! RUN! read more

I had an excellent experience purchasing our first camper here. The sales team helped me get approved when no one else could. can't say enough great things about them! read more

Plain and simple assholes work there. Same old pressure sales like the Tom raper. Nothing has changed just different name. My advice look elsewhere. read more

The store very nice, clean, and have almost everything you want! On the other hand the employees were none personal and overall not helpful!