I wish there was a zero star button. I came to this camping world after being at the other Syracuse location where they wasted my time by selling the rv I had a appointment to look at before I got there without telling me, so came here after to look at a different one and they tried selling me one that was held together by duck tape under the sides and instead of them fixing it they were trying to tell me how to fix it!! And they were so unprofessional and pushy trying to get me to buy it I literally had to stand up and leave. I would never trust anything camping world is selling, do you your self a favor and go to a smaller dealer like wilkins and seven o read more

if I could give them zero stars I would. but I'll be nice. me and my boyfriend went to them because they had a few campers we were interested in. the whole time we were there they were very nice and helpful. but then out of nowhere completely screwed us over. the camper we put a down payment on needed to be fixed, which added to the cost. we were okay with that because we agreed it was still a great price for what it was. never got calls on updates whether it was being worked on or done. then life got in the way so we had to hold, we called asking if they could hold it till we figured things out, they said they would call us back, never did and sent our down payment back without any explanation. my boyfriend called asking what had happened and freaked because they said our camper was going back up on the market. now i understand we had to hold off anyway but we still hadn't heard if we could hold the camper. days later I got a letter stating I wasn't approved when they told me everything was good because I had great credit. these I feel like are things they should be calling us about. I look on the website and now the price is higher. why charge us 4k to fix it if ur gonna bring the price up 2k? Safe to say I will not be coming back here and I don't think you should even try it. It may have been because we were young first time buyers. I guess we'll never know. read more

*Edit-Found a picture on my camera from the time when I was traveling and texting Skylar. I could not remember the name of the camper, but had the pricing. I was wrong with the model and slides, but I felt as though they were questioning the validity. Please show your sales team. Just like many others, worst experience. Found a beautiful camper online, scheduled an appointment and actually asked to come earlier than my time. After 30 minutes on the road, I see sale pending in the site, so respectfully, I cancel. I explain I am traveling from 2 hrs away, am 30 minutes in, and sale is pending. Skylar assured me that it is still available and in inventory. I am in contact the entire way, saying the website indicates it's been sold, yet she insists it's available. Upon arriving, we check in at the desk and it takes mere minutes to see what a disorderly system they have. You check in, give your name, state why you're there, and the desk attendant makes no effort to take names to discern the order of arrival. After waiting for an hour, we take it upon ourselves to look on the lot only to find that the camper we came for was in fact sold. We were furious that this woman lied to us and encouraged us to travel when it had obviously been sold. The best part is that management reaches out 1 month later to ask about what went wrong that we never did business with them. I describe all as above. Your salesperson named Gabe asks me for details on the camper from over a month ago. I did not save the information since it had sold. I do my best to describe the camper. I give the date, describe the floor plan, brand, price, but mistakenly give the wrong number of slides. The response I get is we never had a camper with 6 slides. REALLY? My mistake...there were 5. Honestly, everything about this place is horrible. Do yourself a favor and go to Wilkins or Meyers. They're amazing. read more

Camping World - Cicero - Camper - RV Dealers Near Me - Cicero, New York

I expected strong arm sales tactics. I expected what they promised to fix before picking up the new rv wouldn't be done. They never fail. But the most amazing low thing the finance did was adding over $4,000 to the finance price on the last paperwork to sign. And no apologies. Just "my fault". This transaction was yesterday. I forgot to ask Bill the finance manager which salon he goes to cause I'm loving the manscaping. And it's not just camping world that are sleazy. Most of the rv dealers are. I expected bloated fees added to the sale but these guys are so confident and got large balls to actually add almost 5k to the finance price. Bravo for being sh*tbags. Go make that money. With the "final paperwork". You have to sit and listen to the extra warranty sales pitch so Bill can eat. Bill knew it wasn't going to be a deal so he took off 70%. Imagine that. Addition: Purchase rv on 7/25/24, finance said that everything was all set. Loan was approved. Nothing to worry about. On 7/29/24, camping world sent paperwork to the rv manufacturer that the rv was sold. On 7/30/24, finance manager Bill called and wanted 10k deposit cause the bank didn't approve the loan. Then Bill lowered it to 5k. Then Bill wants to sign a new contract with the selling price 5k less. Or they want the rv back and will not say anything about getting 100% of the deposit back. I don't trust the words coming out of these sales camping world people. It's an attorney communication from this day forward. Let the lawyers figure this out. Nothing sounds legitimate. Let the expensive lawvers deal with this. Tis is what lawvers are paid for. Update 8/14/24 Qualified with their out the door financing. 5 days later they called and wanted 10k cause the bank wanted more money camping world said. Then It went down to 5k. And then they lowered the price of the original agreement to 5k less. Zero TRUST after the bold scamming of changing the price during signing. The answer was "my fault" and then days later it was "I'm human". News alert. This is a common tactic used by corrupt sales. Lots of elderly customers are trusting on these younger men and don't like to cause trouble. Finally believed they had issues with the bank when corporate got involved. So resigned a new agreement for 5k less so the bank would approve. I'm still waiting for those gift cards to take down this post. And I didn't get the email from corporate to sign the disclosure form to not talk negative about camping world. PS, don't bullsh!t a bullsh!ter. I'm too old to be playing games. Zero customer service. Arrogance all the way to the end. It's sad to think that this is a public company. And that bank underwriter, who most likely got the job by getting a certificate wouldn't comprehend that most people that applies for a loan has to provide a current pay stab. Underwriter wouldn't accept the 7 months of income from the beginning of this year which would show the true numbers. Just relying on the tax returns and basing everything on the debt accumulated from last year doesn't reflect the true picture. This investor comments are above most people's head and will not be understood. Camping world needs to blame the underwriter and have them take more classes and get more certificate of participation. read more

I can't say enough good things about the Cicero Camping World! I found the toy hauler I was looking for and from David V. my Sales Manager, the Finance Dir. Mac, the service team Steven, Tim, Matt, Pete, and Morgan, it was a fun, easy, feel good experience. There was no pushiness and everything that someone said they would do, was done. I would highly recommend stopping at Camping World to start or continue your adventure in camping!!! read more

we purchased a sandpiper park model in April 2020, paid $50,000. plus we purchased a extended warranty. I have been 3 years trying to get all the problems we have with this park model taken care of . I have been through 3 mangers in the service dept in 3rd years . they dont take care of problems. I'm currently working with the current service manager Mark, which I thought was going to finally do good by us, I went there in person on May 1st when we came back to try and get the resloved. he promised he would, well here we are the end of August and I'm still not able to use my oven and haven't been able to since we bought this park model. the igniter doesn't work. we had a leak in the shower which ruin the trim in the hallway & bedroom that was. finally fixed last month. our hot water heater keeps going out my husband has to keep bending the igniters so we can have hot water for showers & dishes. our bathroom door was peeling down the edges inside n outside of the door. I have Called the service mage won't return my calls. I have had it my next call is to the better business bureau & channel 9 news Your stories. I would not recommend this place to buy a camper. there service stinks!! we paid big money for a park model that has many problems and they won't take. care of them!!!!! Chris P read more

I wish I could take away a star. Everyone that was willing to help is gone with gander mountain apparently, last time I bought a camper here the experience of purchasing was perfect and the finance people were good too. The service center was somewhat lacking but I heard that before I bought here so at least I knew what to expect. Went back last week to look at fifth wheels and was directed to their salesman's offices. Asked if they had any fifth wheels with a toyhauler that could hold our side by side and nobody wanted to get up, everyone looked around until someone went to ask the boss, guess they need to find out who has to get off their cell phone and go show someone campers since they're outside and locked. Ironically my salesperson that they assigned to me was the only highlight of this visit, at least he knew his stuff. I didn't recognize anyone here from when I bought my last camper and the whole atmosphere felt off. That alone left me unwilling to spend another 80k+ here, I guess when they went to rvs.com they switched to doing everything online, I can't get the website to work though? When I asked about pricing and the extra fees they're tacking on now he sent out his manager, Brian, who was in some huge rush and didn't want to discuss my trade in, didn't want to talk numbers with me unless I was looking to buy something that day. There's a dozen other camper stores in the area, if you value talking to someone that seems to care, visiting one of them might be the better option. Good place to buy camper accessories if you need something, definitely faster than Amazon can get a lot of things to you but it looks like they might be going out of business again anyways, they change the name on the (always broken) doors faster than they'll return your call. read more

Update: Went back the next day. A worker helped me find what I needed. Took things out of the box with me and helped me and educated me on what I was buying. Spent a good twenty minutes or more and I was impressed. So I'm giving five stars. The store had a great selection and was the only local store to have stock of things. Each time I go there it just seems like no one really cares. Very poor customer service. No one wants to be bothered. It's a nice concept but won't shop there because of the employee lack of service. If you don't know an answer ask a manger don't just say "I don't know it looks the same". It wasn't. I don't normally care about these things nor do I write reviews but I've been there twice and bad vibe each time. I'd suggest training staff to care a little about helping customers. Lots of young workers that just seem oblivious read more

Slow service. Waiting over 20 min to make exchange. Walked past me 3-4 times. And no they aren't that busy. For whatever reason, we are waiting for a specific person who cannot seem to be able to be relieved from standing at a checkout line. Too many people walking around checking on customers but not actually helping customers. Update. I appreciate the response. Honestly they did handle my issue well once they were able to get "Tony" to help us. Seems like he was in demand at multiple locations. My wife heard other staff asking for him as she was walking around store. He needs a raise. read more

I drove cross country to visit families in the Central NY area and half the time our slide out would not operate so we had to climb over each other in the camper in the night. I had to keep replacing circuit breakers and relays and "limped" into Syracuse and started contacting RV repair shops. I have to give Camping world credit, they referred me to RV'sRUs and they took us in right away. They were able to diagnose the problem right away as a weak spring in the switch connected to the parking brake. this switch prevents the slide out from opening if you do not have the brake on. they ordered the switch and were able to replace it once the switch came in and it was (only) a couple hundred dollar repair. we had slo had a flat on the Thruway and this is where things got complicated. I authorized them to replace the tire and "check out the other tires. As it turns out they told me I needed all new tires. They proposed some replacement and gave me an estimate. As it turns out they were going to charge me 3 hours labor at $199 an hour to do the job! This seemed overkill to me and not even a routine "mounting and balancing charge". In any case I took our camper to Dunn Tire and they did all of the tire replacement for just the cost of the tires saving over$600 in the process. When I went to pay for the switch they wanted over $100 for the tire inspection!, in spite of a brochure offering "free tire inspections" on their counter. My wire saw the brochure and cited the offer and they did remove the charge but the intent was to charge me for a service that is normally free at most shops. So, it's a Luke warm experience at most dealing with them. See my review of Dunn Tire for a good experience! read more

Camping World - Cicero - Flat on Thruway and our Class 3 camper. - RV Dealers Near Me - Cicero, New York

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I can't give lower. We purchased a brand new camper, from Gander, so excited! Til we went camping the first time. The hot water heater would not relate, we had to hit the reset button numerous times, EVERY DAY! Called the service dept, and we were told it would be checked when it was winterized. They checked it all right, told me it was out of propane! Like okay, I'm stupid and don't know how to check my propane levels. Second season comes along and Guess what, yup! Same issue, reset up to 19 times a day. Called them again, now told my 1 year warranty was up! Took it back in, they replaced a control panel, and charged suburban propane, or wait they are the cost internally, so which is it? So now year three rolls around and here we go again! Another year of resetting the hot water heater. Took it in again, this time it's the breakers! So after much arguing we were told to take our camper and not come back! I guess it's all good when you are working out thousands for a camper, but once it off the lot heaven help you. read more

I met with Kelly Roth today at the Gander RV in Cicero NY. We made an appointment, and arrived around 315 PM on April 23rd 2022. We had a trade in a rather older 2000 Citation we were using towards the down payment of a newer model 2022 Camper. Kelly was very professional listening to our needs and what we needed, and wanted to be at for payments. she showed us several models and we settled on a Pioneer. Lot of great features and options, sleeps 8 and my truck will have no issues pulling it. Kelly Roth made the entire experience pleasurable which is not something I get to say often. Point blank, we are getting our new camper next week, and they are picking up my old one to boot. I would give 10 stars if I could, but 5 will have to do. Many thanks to Kelly Roth and the Gander team, she's a great example to sales read more

You can stand at the gun counter or walk around the store for an hour before anyone asks you for help. The general demeanor of the staff is negative and is clearly feels chord with helping customers. I live a few miles away and I rather drive to Auburn and stock up on supplies than spend my hard earned money at an establishment who clearly doesn't care. Zero stars is more appropriate. I wish I could leave another review just to emphasize how terrible the customer service is at this store. read more

I bought a used rv from gander in Cicero. got it home to realize the black water holding tank was full of the last owners waste. then it had to sit all winter as I stored it because I couldn't get it back out just go out til spring. there were multiple issues like this that were left unatteneed that I had to fix myself ( after they had it fora month) because apparently the $5000 warranty I purchased was A waste of money. obe month they had it for repairs, and NOTHING was done. I take that back, they lost my trailer safety pin, killed my battery, andNEVER cleaned the tank. Year later and still the same human waste in the tank. And dont bother calling there. They will not return your call. I left sometimes three messages a day for three weeks, no Call back. read more

WARNING: DO NOT STOP HERE TO DUMP BLACK WATER. Stopped to dump black water tank. They have two dump stations. Both stations had a puddle of sewage water around the dump pipe. You would have to stand in this water to empty your black water tank. Neither station had running water available. No connection for your sewage hose, the sign read "hold with your foot". Had to drive over to Camping World to dump. You would think with all of the supplies they sell (and money they make) that they could outfit the dumping stations with a properly connected sewer hose and a garden hose with running water. Very disappointing. read more

I have very mixed opinions about Gander Mountain. My ambivalence stems from the observations I have made about their very vast selection of clothes, shoes, sporting goods, firearms etc... They have many items to offer. This aspect I like very, very much.They feature quality, name brand goods along with some lesser known brands. All that I observed seems to be of very good quality. It is tough to find so much under one roof and I truly have enjoyed my visits to this store. One interesting observation is that I was only approached with an offer of assistance from an employee in the shoe department. Otherwise, I was ignored or saw no employees present to offer assistance. That is a double edged sword: at times, I do not want anyone to bother me and other times, I want some expert advice. So, I visited the entire store: men's clothing, women's clothing, fishing gear, hunting clothes, firearms, ammunition, tactical gear....I was in never approached nor could I easily find any employee for help. If you like to browse, but not buy, this place may be for you. In contrast, I fully realize that I can purchase almost every item on display at Gander Mountain for 10% to 50% less either at a brick and mortar competitor or an online store. One specific example is the price Gander Mountain asks for a Merrell hiking boot vs. a local competitor vs. an online store. Sorry, I'll save $50.00 and wait 2 or 3 days for shipment. It's worth the wait. I have visited several times and enjoy browsing their merchandise displays but, the prices and lack of customer service prevented me from making any purchase. read more

Camping World - Cicero - RV Dealers Near Me - Cicero, New York

We bought our trailer brand new, May 2022. It was a very bad experience at this place. When we picked it up in August 2022, to go on our 1st trip. The tub surround was cracked. We took our trip, never expected the horrible experience with a brand new trailer. On our way, we lost a sway bar, only to learn, they gave us the wrong one. It was for 6000 lbs, we should have had a 10000 lbs bars. The store in Pennsylvania helped us out. Then when we were leaving the 1st park, we had NO lights on it! We again went to Pennsylvania store, they helped us out again. In the mean time we didn't have brakes for the trailer. It was my husband's 1st time pulling anything! They didn't explain how to use the E Brake, which they highly recommended. We managed to get to our destination in NC. To pull it in and unhook. The electrical for the tongue was blowing fuses. We had to manually move it. We paid a technician to come out to look at it. He wasn't able to solve the issue. And putting down the Jack's, they buckled! We went to the RV place on our way home. They put in a regular brake, and fixed the battery that wasn't working. Also, they never filled our propane tanks as promised. When we got it home, we took it in for repairs on September 17th.2022. We just got it back on October 21st. 2023! read more

I went in to simply get trail cams and accused me of having a fake ID, not being my card, not being related to my stepmom with the same last name, asked how old i was, asked DOB, stepmoms address, where i worked, what i was doing with them and more personal questions and tried not giving me my membership discount. read more

Came in on a mission. I wanted a kayak, and a small tackle box to use with said kayak. Not one single person acknowledged me. Fine, not a big deal. I strolled through several departments looking for a gift and noticed nothing was tagged, no pricing. I gave up and went about my mission for the tackle box first. Without exaggerating 4/5 items on the shelf do NOT HAVE PRICE TAGS. I asked an employee for a price and never saw them again. I asked another employee about a kayak, I don't think they knew what a kayak was... off to bass pro I go. read more

I will never buy another camper from Gander RV after trading in my new one we purchased. We then went to the RV show in Syracuse and decided to buy a bigger one as we needed it. They are very unhelpful as everything worked and even the awning lights worked. We tried calling them and left messages and they finally got back to us. They said they can't help us as I was told we never received the remote for the awning lights to turn them on and they said there is no remote for this. I have not even had the camper for 6 months and they won't help us and said it's probably a fuse which they never told us where. Very unhappy with them as they are very unreliable to help us or look at it. They just care to sell and that's it. I will put the word out to everyone I know at all the campsites I go to never buy from Camping World RV. They are terrible at helping you out when you need it. Never again will I buy from them unless they fix this matter with us. VERY UNHAPPY WITH THEM. read more

Tried to buy a trailer from them. I knew my credit was borderline but my salesman Kyle was nice and confident that with a cosigner I'd be approved. I was told I would get and answer in 72 hours or less and to make sure i purchased insurance beforehand. After 72 hours I called and left a message for someone to call me back and it never happened. Finally after 2 weeks of leaving messages I drove 45 minutes out there to be told that they knew I was declined after 72 hours but a "new finance guy" had taken over my file and he forgot to call me. Kyle then assured me I would have my refund from my down payment within 3 business days. Its been a week and I still haven't seen it. Left several messages for the finance manager and never received a call. The receptionist was nice enough to pester accounting and she claims it's still pending with corporate and will be another week until it's approved and sent out. I'm going to continue to build my credit and get a trailer, but it definitely won't be from them. read more

If I could give lower than a one star I would. First thing, they DO NOT tell the entire story. The inspection in which they say is standard actually cost $995.00. Second, they took $5000 and it took three weeks to get back. They cancelled the deal, and expect you just to go up in price. read more

We purchased a $40000 camper 2022 and it was damaged in their lot in Cicero. They said their employee got too close and damaged it. They want to deliver it that way. They said bring it back at the end of the season and they would fix it. get complaining they said they would pick it up at the end of the season. Why are we buying a new damaged Rv Papers are signed. Haven't scheduled delivery read more

I bought a new 5th wheel. Stay away is my recommendation. This place isn't even worth the 1 star! I had problems with rv when purchase and I refused to pick it up till repaired. After a month and no phone calls as to it being being done, I called and they were surprised it wasn't done yet??? WHAT KIND OF SERVICE IS THIS. Miraculously it was supposedly done next day. I picked it up and they were going to finish at end of season. After what I experienced there, I wasn't going back. I found them extremely pushy in selling contracts ,which turn out to be useless. Any contracts you sign mean nothing to them. NYS has certain stipulations within contracts that have to be followed in event of a cancellation. They have no regard to this. I have tried for almost a year to get my refund. I was told in an email 4 months later, it would be taken care of next day. It has been 6 months and I have received nothing. They don't even respond to phone calls or emails. read more

For a pandemic quarantine project, I decided to restore and rehab an old curio and relic rifle. After a couple weeks of work, I consulted Randy, the store gunsmith who I had prior great experience with. He gave me some sound advice midway through the project, then did absolutely superb finishing work after I had gone as far as I could. He looked at every potential trouble spot I had flagged, made sure the rifle was safe to shoot, and added some real cosmetic improvements - all at a very reasonable price. The rifle shoots very well, great on the range. Total satisfaction. read more

Terrible customer service. Waited at register to buy a jacket for 5 minutes and then when an employee showed up he was with another customer and they just cut in front of me. My buddy was trying to check out some sun glasses and never got any help. Needless to say we bought nothing and they lost a lot of money. read more

This place is a JOKE. Went in to look around with my friends and as FOLLOWED the entire time I was there. They saw a carhartt hat in my bag (which I received as a Christmas present and was wearing at work before coming to the store) and immediately assumed I stole it. They followed us around the store the entire time and when I asked them why I was being followed they replied with "I don't know, you tell me" being pretentious with their comments. If they had just asked and confronted me, I would've told them it was a misunderstanding and carried on with my day. Instead they continued to follow me and make comments like "you're not my mother" and rude comments all while following my and my friends through the store while shopping. I felt SO uncomfortable being there that we decided to leave. After going to exit the store, I was stopped and told "I see the hat" like OBVIOUSLY, I OWN the hat. I proceeded to show them a picture of me WEARING said hat and was let go. The management and team were obviously doing their job, but the manner in which they went about it was childish and out right rude. So instead of going in there to buy the $400 cooler I had been wanting I left, and am so completely furious about the whole situation. I cannot believe this is how they treat people in there. Also I'd like to note that the alarm went off about 4 times while I was in the store so obviously they should've been paying more attention to the other shoppers in the store rather than stalking, humiliating and harassing me and my friends. If I could leave 0 stars I would. read more

I wouldn't step into a Gander Outdoors again if they paid me. Marcus Lemonis took a Gander Mountain over and destroyed it. Nobody in the Cicero store is happy or seems like they give a crap. Service is terrible, inventory is terrible, attitudes are terrible. I'd rather go to Runnings. read more

Merrie and Melody are top Notch.. Excellent customer service at this location form the two of them.

We recently went up to buy a newer camper. We saw several different campers and found one we loved. We had to play the negotiation game and finally settled on a price. They were insistent that we come back within 3 days to do a walk through. We were given a later time that would accommodate our schedule as we were driving an hour away. This was very appreciated. When we got there, the camper that they had prepped for us to walk through wasn't the same camper. Apparently there were 2 of these models on site. The one we walked though wasn't for sale and was already owned by someone. The one they set up was in terrible shape. We understood how the error was made and were completely understanding. The issue came when we were simply given "I'm sorry, this was my fault. " We aren't unreasonable people and again told them things happen. However, nothing was done to try and make it right. They didn't offer to show us anything else or comparable. Just handed us our down payment back and sent us on our way. We thought maybe a phone call would come from a manager also apologizing, after all, this isn't a small mistake. This was an extremely costly mistake. We emailed our sales rep asking about the camper we thought we purchased shortly after leaving and he never responded. It is unfortunate since we originally had nothing negative to say about our salesman. read more

store would ok if it was better staffed . as another customer said calling the store is a joke good luck on getting some one to answer and helping you. Anyone with any knowledge there is always so overwhelmed that you will wait 30 minutes to get help or an answer then you will be rushed threw the process. read more

I went to Gander Mountain to do some last minute shopping for my best friend and his wife for christmas. The wife went with me and we were talking to a sales associate named Kevin, as the wife was talking to him the fact that he husband was in the Marines got brought up. Kevin then referred to Marines as morons, and asked us if we knew why they sent out the marines first, his answer was "for sacrifice". Very unprofessional, will not be taking up business at this location again. read more

On Saturday October 22, 2016, my father in law and I went to Gander Montain, upon entering everything seemed fine. My father in law was looking for a home defense riffle, we took a number ticket (we got number 5 customer number 4 was being served)and waited. There were three associates working the firearms department, two of which were assiting the customers before us. There was one associate who was standing idly speaking with who appears to be a friend. One associate finished assiting one customer but skipped right over us to help a Caucasian customer. Two hours passed and they assocites continued to ignore us. Normally I would have walked out, but my father in law has a lot of tolerance for racism than I do, since he was around in the error in which racism was socially accepted. Fianlly, onenofnthe associates assited us, but there was much resentment in his tone of voice. It took him an hour to "do a back ground check" and approve our purchase. Needless to say, we will not be returning to this location or any Gander Mountian stores. I implore you, if you feel stongly against racism in any way, please avoid this Gander Mountian location. read more

This store has re-opened as Gander Outdoors/Camping World. I was disappointed with the previous store but I saw an item they advertised that I wanted. I called the store numerous times but no one ever answered. I decided to take the 60 mile roundtrip to the store. I couldn't locate the item so I waited to ask a salesperson. There was 1 person helping customers and 3 just visiting with what appeared to be friends. After at least 30 minutes the salesperson was free. I asked him where the item was and he couldn't find it and he seemed very unfamiliar with the product. I asked if he could order it for me and he said no. He also couldn't tell me why they would would advertise something they don't have. I wasted gas and time traveling there to buy something they most likely never had but advertised anyway. I don't think I'll be giving the new store another chance. I'll stick with Dick's Sporting Goods. read more

This was the WORST management experience I have ever had!! This was at the Cicero, NY location! My fiance and I had purchased a $600.00 scope with a protection plan, now we called a little over a month after we had purchased the scope, we realized the scope didn't work properly and spoke to someone who worked there about returning it, now the person we spoke to said we could return it any time and there was no time frame we had to have it there by, so we drove all the way from Cortland to the Cicero location today, the store manager came up to help us we were thinking he would be helpful, well instead he was the most disrespectful person I have ever met!!!! He told us we are fucked out of $600.00 and that there was nothing he could do, then he tries to tell us he's doing us a favor by taking the tripod back and returning it for us, what the hell sense does that make!?!?! He continued to be extremely rude and pushing us out the door, as we left he proceeded to say "yeah, whatever, bye"! I WILL NEVER SPEND MONEY AT THIS STORE AGAIN!! At this point I am waiting for a call back from the district manager regarding this disrespectful prick! read more

I Bought a 308 Rifle and Scope at Gander Mountain the other day. Great Job by Dave in the Gun Dept. On my way out I bought a box of Winchester 308 150 Grain bullets. Not paying attention until I got home, I see they charged me $45.00 per box. I went to my local Walmart the following day to check prices and got the same ammo exactly for $17.00 per box. Now pissed off, I went to Bass Pro to find it for $19.00 per box. Returning to Gander Mt. to complain or get a refund I was met with "Sorry, Our Corporate office does all the pricing and it is correct". I then searched Gander Online ordering and it is $45.00 per box there also. Are they crazy. 2 times everyone else. Never again. read more

purchased a frabill ice fishing jacket and bibs, bibs were to small , so the girl at the register said no problem she could oder it online right at the register, I told her i could get the jacket here and get the bibs elswhere, many stores around us had them, she said they are on sale now and it would ship the next day (there site says ships next day). so I told her to go ahead and do it, cause I needed them for the following weekend for ice fishing, then the price went from $92 to $161??? she said when I get it,to bring it in and they will adjust the price, now 4 days later , nobody knows when they will ship!I called and asked what about the ships next day? they said they usually ship within 5 days! and that they wont be shipping someone else will be , i said why does your web site and your employeees say differently? he ignored me and asked if there was anything else he could do? then ended the conversastion !. GO ELSWHERE , SAVE THE STRESS. G.smith read more