‼Be CAUTIOUS WITH THIS PLACE‼ Long post below but in summary, DO NOT BUY PACKAGES (strict policies), they care about squeezing as much money out of you, they have poor communication, be cautious about what they recommend...I've lost trust in clinics like this from this experience.
Normally, I don't like to post poor reviews but I would like my recent experience over the past year to warn people if you're considering coming here.
1. It feels like they treat you differently and judge you once they realize they can't get more money out of you.
2. Everytime I came in for a session they were trying to upsell me something. It made me extremely uncomfortable...and made me wonder if they were treating me differently because I wasn't willing to put more money in. I was worried if I kept saying no, it might negatively affect my results. I started dreading coming into my appointments.
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4. I've been here over a year, mostly because I got a package and I felt like I had to follow through with it. Initially I was really excited as laser hair removal was always my dream and my biggest insecurity and I went in trusting the "professionals". I should've done more of my own research because I realized in retrospect they were making me come in way more frequently than I personally needed, essentially wasting sessions. As a healthcare worker myself, I am a HUGE proponent of informed decision making which I believe this clinic is LACKING. Another example, no one warned about potential side effects such as your hair coming back THICKER and LONGER. Guess they want you to pay for more sessions ... they also only ended up using the highest setting for me after my 13th ish session. I don't understand why this setting was not used earlier as I kept coming in saying the hair was coming back, or suggested I stopped and went with other methods.
5. When I was sold a package, I was transparent about my potential inability to finish it because I was moving and I was told "we could work it out" at the end. We talked about a refund or use additional sessions in alternate parts of the body. When the time came, they said they could refund me. I waited weeks and FINALLY when they sent the refund invoice, there was a $250+tax cancellation policy that I was not aware of. With my refund and the $250 fee, i ultimately OWED the clinic money. If that's the case any person logically would go for my other option. I called to discuss my options and the one person that picked up told me, "I don't know what to tell you ... we have your signature". I have been trying all week to get in contact with the director but I kept getting the excuse that she's not in the office. Even if a policy is written on paper, customers should not be misled from the beginning prior to purchase. Any store you go to tells you in person before purchase if something is final sale, exchange only, etc ... regardless I wanted to have a discussion about options with them but despite my efforts have not heard back.
6. The packages seem like a good deal in the moment but are NOT worth the headache and the contingencies that come with it (even if it's MEDICALLY NECESSARY, they charge a fee to discontinue). beware of the fine print.
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8. It's just really sad to know that there are places that are taking advantage of peoples insecurities and in some cases, desperation for their own profit. I wouldnt have posted this if agreements were upheld and there was transparency and communication on their end. However this was not the case, leading to this review. I was looking forward to purchasing laser since I was a child and I'm disappointed to say this experience has made me extremely paranoid about any aesthetic service. read more
