Bought a 12 foot sliding door and a french door, and had major issues with both…read more Sliding door - we had been told that Westeck must do the installation of the door and were charged $2,200. They actually ended up outsourcing it to another company who had 2 people for 3 hours doing the install. They installed the door flush with the interior wood frame wall, not the drywall, meaning that the door is sticking out too far on exterior, and extra work had to be done to mask the interior issues. French doors - the jam/frame is not rigid, is completely flexible which is a nightmare to install. They need to make the frame rigid, by having a wood core with fibreglass exterior. It seems like just cheap plastic and the frame now is not straight. Management does not seem to care about customers and does not want to hear feedback on products.

Something seriously wrong with this company. They are unresponsive once you ask them about how…read moretheir U-value compares with other window manufacturers and show them quotes. To get a U-value down to close 1 you have to get triple glaze PLUS all the coatings which makes their windows completely. I've never had calls go unanswered and emails with no reponse. If you want overpriced windows and no customer service then look no further!

We hired Crystalline to repair a rooftop window when we were selling our condo. There was an urgent…read moreneed to complete this and Crystalline (James) came through for us. He even offered to come on the weekend to help us! I cannot say enough about this company and his team. They helped us out of a bind and charged very reasonable fees. We were super happy to get this done and in a timely manner. That's the combination of service I like!

While the workmanship is great, the installer's communication with the customer is poor. It is as…read morethough the world revolves around him. However, Deanna is awesome, empathetic, and very willing to accommodate the customer's schedule. In an era where people have little time to wait around for contractors, the installer doesn't care about the customer. I had a very tight window due to work commitments and the installer was running late. I did not get a phone call as to when they were arriving. After about 20 minutes I contacted Deanna. She called me back to say "He's around the corner." It was another 10 minutes before he arrived. And when he did arrive there was no comment of saying "Sorry I was late." Ironically I don't even want an apology provided the installer clearly communicates an updated ETA. And, yes, in this industry I get that timelines change and traffic can delay. However, that is not an excuse to not call to explain you are running late, nor not showing some words of apology for holding up the customer. Would recommend the quality of work, Deanna's professional attitude, but the installer needs to communicate that they are running late.

I approached different companies to fix my shower door and all of them just declined because, the…read moreone I've is a bit older than their technicians could fix. I had even thought about replacing the whole unit itself. Finally I got M & M from the internet. They came in on time and fixed the shower door in less than an hour at the lowest cost. I am super happy with the work M & M did.

My bedroom window was crack and there were 3 holes in the living room door from where the cold air…read morewas coming in. Woo, a technician from action glass came in and fixed the cracked bedroom window by replacing it with new window. He was knowledgeable about the kind of frame and fixed the twisted frame. He was honest to tell me that original weatherproofing is in good condition and does not need replacement. He filled the gaps in the door as well. He was nice, easy to communicate, honest and did a good job. Would recommend him!

I was having a problem with my patio sliding door due to some busted rollers. I phoned around, and…read moreone glass company said they could not help me because I did not have an account with them. A second company told me that they only did garage doors. I contacted Action Glass in Coquitlam and spoke with Mike. He listened to my concern, assessed the situation, made a couple of recommendations to address the busted rollers and possibly a worn out tract, provided me with a reasonable quote, and scheduled a technician to come and repair the sliding door. Less than a week later, Chris, Action Glass Technician, came to fix the problem. He explained to me the remedial process and even showed me the defective parts he would replace. It felt good because Chris was transparent and trustworthy. He only replaced the busted rollers and did not change the tract because it was still in good working condition. The final bill I paid was 1/3 less than the initial quote. The following day I phoned Action Glass and had a conversation with Arlene. I expressed my appreciation for the work that Chris provided, and for his friendliness and professionalism. A few hours later, I received an email from Leanne Roth, Business Development Manager, thanking me for the feedback I shared about Chris. A week later, a written thank you card and a Starbucks gift card arrived in the mail from Leanne. It was such a pleasant experience dealing with the Action Glass Team from the beginning to the end of the transaction. Their whole crew was excellent! You hardly see this kind of strategic customer engagement anymore from a lot of the companies out there. From hereon, every time I have a glass concern, Action Glass would be the first one I would call again.

We had one of our windows in our building replaced…read more Excellent service, great job, price was reasonable. Highly recommended.

I called Angel glass to try and get some quotes, however, they don't do large buildings as we were…read moreinquiring about, however, Alice who was amazing and sweet recommended us to another company who may be able to suit our needs. I appreciated the customer service and politeness as communication is a big thing with me.

West Coast glass was excellent to deal with…read more They provided quick efficient service everyone from Trish at reception to Dimitri at install installation were excellent to deal with. I had a glass roof on my patio that another roofing company damaged and could not repair. WESCO was able to quickly fix the problem. Everyone from Trish at reception to Dimitri with installation are excellent to deal with. Highly recommend

the WORST customer service EVER! The technicians showed up…read morebefore the appointment time. My husband was in a meeting and asked them to come back later at schedules time. They said no. So one of the technicians went upstairs to meet my son, who was working as well. Soon after a second guy followed, but wearing his boots, all the way to the second floor on our light colour carpet. I called Wesco Glass. the project manager/owner returned my call 2 weeks after. "Were you there?" He asked. i said," no, I was working." "your son is a liar!" what the hell!! He kept saying "show me the picture that my technician was wearing boots in your house.. this conversation has blown my mind! What a terrifying conversation! besides the way he talked, the guy (the owner) was yelling too. at the end he said, " don't call m, don't wast my time with this..." I hang up. No need to listen anymore. i

Don't waste time with anyone else. This company treats you like family. Fast estimate with no added…read moresales pressure - provided all details of job. They provided locations of their other projects to visit to ensure our color choice was perfect. Evaluated existing insulation was perfect and 'saved us money'. Workers were courteous, neat and treated our house like their own. Igor and Andrew responded to every call promptly as if we were family. The crew was courteous and responsive. The result looks excellent. Went the extra mile and did a bit of preventative work as well. After the project a few unexpected things poped up but they return promptly and efficiently solved the problems. I'd highly recommend them to anyone looking for a job well done. Don't believe me? Call a few local contractors and see who they choose.

For 15 years, I knew the east wall of my house was sketchy. 35-year-old cedar that had been patched…read moreonce ten years ago. The wall is 40 feet high, 50 wide, the ground below uneven, muddy, and covered in the underbrush. I knew it would be expensive and ugly - the project from hell. Ideal Siding team responded quickly to my request, gave me an accurate quote and the job was done in a very reasonable timeframe. The project manager recommended replacing the siding with James Hardie Plank instead of cedar, and we negotiated what I considered an excellent price. When the wall was removed, however, it was clear, as I suspected, that there was more rot to be addressed than first thought. I knew the agreed-upon price was low, and we quickly negotiated an increased cost - still an excellent deal for the work done. These guys are open, and honest manner makes them easy to deal with. The crew was dependable and hard-working, clearly as pleased and proud of the company. From the beginning to the end, the project was efficiently and professionally negotiated and completed. Some final touch-ups took a little bit longer than anticipated (which was understandable since they are a very busy company). Still, they offered us a discount for the delay, which was very appreciated. Excellent service and friendly crew. I would highly recommend them for anyone that requires siding work. I have no hesitation in hiring them back for our future projects, and I would highly recommend Ideal Siding to anyone.

Would highly recommend Lyle & Blake. Service was excellent. Took down a very large mirror, cut it…read moredown and reinstalled after we renovated our bathroom. Thank you!

Great service, great people, and very fair price. Replaced sliding glass door and met all…read moreexpectations. Would definitely recommend. Cost less than half of other provider quote. Thank you!