Left a bad taste in my mouth During a road trip, I visited this store today to buy a bunch of stuff we need to open our cottage. They had most of the items we were looking for, or at least an acceptable substitute, and reasonable prices. Though we did quite a bit of extra trekking because the stock was being moved around due to construction and the mostly helpful staff didn't know locations as well as I think they usually would. The reason I'll never go back to this (maybe other Canadian Tires?) is their "store policy" that all packs be left at the front desk. The second time I was told this - and no one ever asked my husband, who was also carrying a pack - I told them that it was my purse, containing many valuables, and that I was offended at the implication that I might shoplift something. I told them they were welcome to follow me around while I shopped, or that I was happy to leave the $300 of merchandise and go to Walmart. They just kept saying it was store policy, and I shouldn't be offended. My response was that it's my policy to be offended when I am accused of even potential shoplifting. By then we were at the register (I just kept going), and I checked out and left. If they don't trust me, why should I trust them with a bag containing my wallet, passport, electronics, keys and other valuable/personal items? The most suspicious people are typically the least honest, in my experience. read more

I was dropped off at Canadian tire by a towing company late at night so I could have a new tire put on in the morning. The next day I returned, they informed me that they did not have the tire size I needed. Their solution was to change all four rims and charge for four new tires on top of that. This would've cost over $800. It was unbelievable. So I instead tried calling other independently owned tire stores in Sudbury and luckily found one that had the tire I needed. I had to take a taxi to the other tire store because I couldn't drive my car over there in the condition that it was in. I returned and had the tire changed. Then just my luck I got another flat tire the next day... Sudbury potholes. So I went to the Canadian Tire in New Sudbury and they had the exact tire that I needed. They had several of the tires that I needed in stock. THE SOUTH END CANADIAN TIRE DID NOT EVEN CALL THE OTHER CANADIAN TIRE TO ASK IF THEY HAD THE TIRE I NEEDED. Instead they tried to scam me into replacing all of my tires and rims. ABSOLUTELY HORRIBLE SERVICE. I WILL NOT BE RETURNING. read more

Only as of late have I started frequenting Canadian Tire, and I find that proximity is a huge factor in my decision to patronize any store. Luckily, this one is fairly close to my home. Pros: - The array of products available is quite broad, which must be a recent development; I seem to remember CT being a mostly automotive/hardware operation growing up. It's not unlike Walmart (on a smaller scale). - I got an awesome cat tree for a very reasonable price: it was the last in stock and didn't officially have a box, so I got a discount. Yay! - The two young men who helped us get the cat tree down, obtain a discount, and even round up an appropriately-sized box were so pleasant and helpful that I sent feedback to the store shortly after arriving home. - Prices are competitive. I found many items in the pet section to be very reasonable. - Loads of parking. - Despite it being the weekend, the store was pretty quiet - never a bad thing. Cons: - The young cashier I dealt with didn't seem very enthused when I noticed a price discrepancy. The issue was resolved, albeit not very quickly. Overall, my trip to CT was very positive. I'm glad to have one in my neighborhood. read more

Was just informed, after my husband was chased out of the automotive department, that "We're trying to prevent theft." A male employee and a female manager both spoke LOUDLY of us in a very accusatory, like we weren't even there sort of tone. Insinuating that we hadn't paid for our purchase. Why on earth would two adults stand around a store with the intent to steal? We were picking up a vehicle, no less. Having worked customer service for a decade, I was pretty appalled by their attitudes collectively and how rude the manager was. I get protocol, but that was ridiculous. Prevent theft? You're going about it the wrong way. FYI. read more

I worked for this Canadian tire and I can tell you from the inside that this isn't a place you want to be shopping. This is the sort of place that is run by managers that want you to cover up imperfections in things for sale and still trick the buyer into purchasing things they really wouldn't want. They tell you to lie to the customer just to get their sale. I didn't realize I was signing up to not be a human from 9-5. I remember my manager had overheard me telling a young mum looking to keep up with her growing child and his need for new skates, I had told someone whom obviously wasn't made of money and just wanted their kids in sports to save money by trading skates. A man was interested in buying a rifle and I had said to him there was a badly rusted part of the gun and I could get one from the back for him, manager had also overheard that. Result? I got fired. Just for those two incidents. Shame on you Canadian tire, shame. read more