my dog has never had any issues with grooming or nail trims in 6 years. I took him here and when I…read morepicked him up I could hear him loudly crying when I came in. The employees were aloof and unresponsive about it. when they gave him to me he was shaking and upset for hours. He has never been the same for grooming since this event. There is a lack of transparency in the place where everything is behind closed doors. I wish I had not been in a bind after Covid, I wish I had never taken him here.

My dog has been going here since she was a puppy and we love it! She has come to know and love her…read moregroomer, and as an owner of an anxious dog it is important to me that she is always taken care of by someone she knows and trusts! They do exactly what I ask, while doing what is best for my pup and keeping her coat, skin, and nails healthy and beautiful! I would recommend to anyone looking for a dog groomer!

We recently moved to the area and needed a close and reliable dog groomer. Luckily we found the Pet…read moreSpa. We had some difficulty getting them on the phone, could have been an us error or a them (not really sure). But once we went in and booked everything went well. We had our dog groomed and did the half day dog day care. Both were a great hit. The staff were informative and really seemed to enjoy working with the dogs. Looking forward to our next interaction.

I wish I could say something nice other than that the people were friendly but I left disappointed…read more I had recently moved to Rochester, and this place is right by the nail salon I like, so I thought "perfect - near the house, near the nail salon...let's give them a try!" I made an appointment and was told that for a bath and nails it would be about 2 hours. Because my dog is blind I'm kind of a nervous dog mom, so I dropped her off, then set a time for 2 hours...no call. Gave it another half hour - nothing by, so I called to check in (especially bc another review had brought up issues with them getting to their dog and communication). They told me that she was ready, so I went and picked her up. She seemed a little damp so I figured they'd dried her as much as possible without scaring the hell out of her. Got home and my boyfriend was like "she doesn't smell like she got a bath" which is weird for a post-groom. Then I took a closer look at her nails - they were still long and her dew claw seemed way too long and curled. This just wasn't acceptable but they'd already gotten my money and I really didn't want to call or go back. Aside from not feeling like my dog was properly groomed, I really wasn't impressed with the place itself. Because it's a "pet spa" (which I use loosely based on my experience) and a doggy daycare type place, the smell of dog feces/urine overpowers the smell of the spa. And it just didn't seem like a very professional business to be honest. I wouldn't recommend this place to anyone. Maybe as a last resort but that's even after a bath outdoors with the hose.

Best 2 dog groomers for our Bernedoodle!!!…read more We went first to. Cheryl & she retired & then to Robin. Very clean facility.

Robin is AWESOME. We've been going to her for about a year and she cuts my dog Sophie's fur the…read moresame every single time. I drop her off, do some grocery shopping, then pick her up. Easy peasy. Robin always sends me holiday themed pictures of Sophie and they are SO CUTE. I die every time. You can really tell that she cares. Finding the right groomer is so important and I'm just really glad that I found Spots and Robin.

One of Rochester's finest pet groomers we have ever been to. Everyone there is so nice and…read moreaccommodating. They really make sure they take care of your animal and are groomed to your liking. Our dog absolutely loves going there and hanging out in the pet care area with the other dogs.

Started with removal of my dogs collar at my car. As the greeter tried to loop a rope around my…read moredogs neck, he slipped away. Thankfully another greeter grabbed him. They kept my dog for almost 4 hours! I picked him up and he didn't eat for 2 days. He was overwhelmed, depressed and stressed. He didn't even play until the next day! We will never go back.

Just brought my Siberian Husky here for the first time, and WOW what a great experience!…read more My Coco girl had been dealing with a severe allergic reaction on her skin over the past few months. The reaction had opened up various lesions and sores on her back. These lesions had since scabbed over, and those scabs began to peel, causing a ton of dandruff and fur loss. This was causing major itching and discomfort for Coco. Our vet gave us a medicated shampoo to use for grooming, we just needed to find a groomer! After speaking with a couple different groomers, we landed on Hounds of Love! We explained the situation to them and asked for thorough yet gentle grooming due to her sensitive skin. They were GREAT listeners, and they were able to accommodate our special requests with absolutely no hassle. When we picked Coco up after about an hour and a half, she was calm, relaxed, and happy. But more importantly, she looked GREAT! Her fur is clean, and her skin is looking healthy and healing! The groomer even gave us some useful pointers on ways we could groom her at home without worrying about damaging her skin. I wish I remembered the particular groomer's name so I could give her credit, but the entire team at Hounds of Love is very nice and professional, and they do an INCREDIBLE job! We have found our regular groomer, and I cannot wait to bring Coco back once her skin heals completely! Thank you Hounds of Love!

My Morkie has never been so white and perfectly trimmed as long as we've had her 11 years . I can't…read moreever imagine taking her anywhere else . This was my 1st time with Hounds of love and I'm beyond impressed . The staff was so nice and friendly. 5 stars isn't enough 10 would be perfect. Thank you so much .

Brandi is kind and was eager to see my dog and groomed her with care, detail and kept her…read moreconsistent with the expectations of her breed. Pawsh Paws was conveniently located & plenty of parking. The store was clean and I felt good leaving my dog with them :-). I will glad seek Pawsh out the next time my Golden needs to be freshened up!

We took an appt from a social media post about available openings. Response was immediate and appt…read morewas booked three days out! The technician inquired about our hopes for grooming and exceeded our expectation. Our doodle was done in 75 mins. Very pleased with this experience. We will book again! Thank you! Pic is 3 days post appt after rainy days.

Awesome groomer and my pets friend. Very personable. Clean…read moreand reasonable Reccomend you give her a try you wint be disappointed

Friendly, helpful staff in a cute building stocked with everything we've needed for our cats. Love…read moresupporting a local shop instead of one of the chains!

The dog grooming here is outstanding! Dylan is phenomenal. Every time I bring my 70 lb Goldendoodle…read moreto her, he returns looking spiffy, happy & perfect! The owner, Lisa and her employees are always so friendly & helpful!