I had been a long-time customer of Perfecto Dry Cleaners for years, but I am now compelled to…read morediscontinue my business with them following an extremely distressing experience. The owner not only refused to take responsibility for damaging my garment but also verbally abused me to the extent that I had to report the incident to the West Linn police. On December 12, 2024, I dropped off two coats, a scarf, and a sweater dress at Perfecto Dry Cleaners, paying $61 in total. When I picked up my items on December 17, I discovered a hole in the mesh portion of my cashmere/mesh sweater dress purchased from Bergdorf Goodman. This damage was not present when I dropped it off, and I believe it was caused by the metal hangers the business uses, which punctured the mesh fabric. I returned to the dry cleaners to seek a resolution, but the owner denied all responsibility. He offered to sew the hole, acknowledging that the repair would be highly visible and permanently alter the dress's appearance. Instead of accepting this subpar offer, I requested a refund for the $16 dry cleaning fee for the damaged dress (not the full cost of the dress), and the owner became hostile. He shouted at me, accused me of lying, labeled me a "difficult person," and ordered me to leave, saying I was no longer welcome. I was appalled by this treatment. As a long-time customer who had always respected this business, I was shocked by the owner's unprofessional and abusive behavior. No customer should ever be subjected to such disrespect--especially when the business is clearly at fault. Following the incident, I reported the verbal abuse and harassment to the West Linn Police Department. The police supported my decision to voice my concerns and advised me to share my experience on platforms like Yelp, Google, and Facebook, file a complaint with the Better Business Bureau, and consider pursuing the matter in small claims court. To be clear, my intention is not to be unreasonable or cheap--I'm not someone who would quibble over $16. My frustration lies in the lack of accountability, the owner's aggressive and disrespectful behavior, and the way I was treated. I feel it is my responsibility to share this experience to protect other customers and ensure no one else endures similar mistreatment. If the business responds with further retaliation or verbal assault, I will have no choice but to report any hostile behaviors (again) to the West Linn Police Department.

The work they do is fantastic! They provide alterations as well as dry cleaning. The only things I…read morehave a small problem with is I feel like the prices are a little high and sometimes it takes a few days to get your clothes back.

Removed several stains from an item that I didn't even request stain removal from because I thought…read moreit was a lost cause! They also beautifully repaired several buttons on a collared shirt, all done in about a week! Thrilled with my experience at Style Cleaners!

I gotta say this place is the tip top of great customer service. I took my daughter's cheerleading…read moreuniform in on Wednesday and found out Wednesday night that the uniform will be needed for Friday nights game after they closed. The next morning I rushed over to see if they could cancel the order, he did not do that, he promised her uniform clean and ready by noon same day! No extra charge, just great service and understanding of the situation! I highly recommend this cleaner!!!! Go Cats!!

If I could give zero stars, I would. I brought in a dress to be hemmed and pressed. When I picked…read moreit up, every clasp was missing. We had tried the dress on right before taking it in, so I know exactly how it looked. It was perfect when dropped off and damaged when returned. When I brought it up, the person at the counter immediately became defensive and rude, insisting it "couldn't have been them" because they "didn't work on that part." That makes no sense because they pressed the whole dress. It is impossible they didn't handle it. After arguing with me, they reluctantly offered to "fix it," but I had zero confidence they would do it right or in time for when I needed it. When I asked about compensation for the damage, the employee told me to get out of the store. That is how they treat paying customers: with hostility and no accountability. This was one of the worst customer service experiences I have ever had. They damaged my clothing, denied it, refused to take responsibility, and literally told me to leave for asking for basic fairness. Completely unprofessional, dishonest, and disrespectful. If you value your clothes or basic decency, go anywhere else.

The person there miscounted my blankets twice when I brought them in, forgot them because he said…read morehis machine didn't work, only returned 6 of 8 until I called twice for him to find other 2, accused me of stealing when I mistakenly thought there were 9 blankets, and then completely started yelling at me. In addition the wool blankets had a strong sweet odor to them. He yelled at me telling me it was all my fault. Highly negative experience, even felt dangerous to be attacked in this way.

Best customer service in Oregon City. I will take my clothes no where else. Five out of five stars.read more

I had a spot on my yellow jacket (very obvious), and they missed it when cleaning! Extremely…read moreDisappointed. Also charged extra for using my credit card They want cash! I feel like they don't have to pay taxes if paid in cash!

Really pricey, charged $7.50 each to wash & press linen shirts. Inconsistent hours, not open when…read morethey said they'd be open. Clothes returned two days late. They charge a "service fee" on their credit card transactions. Avoid.

My husband dropped off his dress shirts on Monday and was given a receipt promising they'd be ready…read moreon Friday. He got an email yesterday to let him know they were ready for pickup. He went to the shop today to find a sign on the door "closed December 26-28". No explanation, no apologies, no way to contact anyone. We are leaving for vacation early morning on the 29th and he is left empty handed! We had to go purchase all new shirts today as he literally left all his shirts with the cleaners and had nothing appropriate for our trip. Unbelievable. We will NEVER use this shop again. I am beyond disappointed with the terrible service and gross irresponsibility of this place. I can't wait to discuss this in person with the owner. To say I am angry is an understatement.

This place does a great job with dry cleaning and alterations. Loved their service for almost a…read moreyear. Up until recently...I found their customer service is not so great. They displaced a shirt, custom-made and monogrammed, two months ago (my boyfriend is 6'7" and shirts are costly and have to be customized). Somehow the shirt was included in another ticket so I was asked to wait a few weeks to see if a customer will return it. This did not happen. I've been waiting for the "owner" (if this person exists) to call regarding replacing/compensation and every week I'm told I will get a call 'this week'. It's been 8 weeks. I asked for contact information of the owner but they refuse. I'm not sure what my next move will be but I am deeply disappointed. Such a great location, nice service, very sweet lady at counter who looks scared every time I ask about the status of the shirt. I hope no other customers have to experience the loss of a garment. You are so SOL.

I've brought my dry cleaning here for the past year or so since moving to West Linn and the service…read morehas been flawless. Quick in, quick out-- no complaints!

Went in the other day for basic measurements to buy a suit. Was told they do not have anyone that…read moreis able to do measurements. First time I have ran into this issue at a place that does alterations.

False advertising. They have signs on the windows that are…read moreliterally printed on the windows. Advertising same day service. Website says same day service. They do not offer same day service.

Bright Cleaners prices are reasonable, counter help is friendly, quality of the work is fine and…read morethe turnaround time is great. Parking is right out front. All really good! Well worth seeking them out if you are in the Gladstone area.

I have been to Bright Cleaners a few times and the young man working the front counter has always…read morebeen polite and prompt with service. I have 7 suits and lots of dress shirts so I definitely will be frequenting Bright Cleaners for a long time to come :)!