We fished yesterday with Charter Fishing Cancun and it was wonderful! They were timely and very…read moreattentive to making it a great trip. We booked a 6 hour trip for 8 people (5 adults and three boys who are 17, 17 and 15) on the 46' boat and it was very nice. Took an hour to get to the fishing spot and after we had caught nine fish (everyone in our party reeled at least one in) we headed back early because we had some seasick people and it was raining. They filleted the fish we asked for and we ate them for dinner. Even with our choice to cut it short, it was still a great experience and would highly recommend them!

Fernando was quick to respond to my message and answer my questions so I could get a last minute…read morefishing trip booked as a surprise for my boyfriend. There was a group of 6 total on our boat which was nice as it wasn't crowded and everyone could catch at least 1 fish. The crew work really hard to catch fish and make sure everyone is having fun. They are very knowledgeable about dishing and you can tell they know what they're doing. They filleted the fish on the way back to the marina for us but unfortunately none of the restaurants at our resort would cook it for us as some other resorts will. Will definitely fish with them during future visits.

This marina and beach was very clean with a little Starbucks and a cozy restaurant & bar. We got…read moresnacks to bring on our private boat tour as drinking snacks. It was strange that they didn't have black iced coffee at this Starbucks. The check in office was spacious, process was fast and easy. Hubby booked our tour from a third party so he just paid fees for dock tax and snorkeling on site. Our private transportation got us here a bit early so we walked around and took some photos of this beautiful marina and ocean. They even had a massage parlor on the little beach. We were there in the afternoon so most people were already out at sea. There was barely any other people at the marina and it was so nice & quiet which is always what I prefer. I recommend book a tour here whenever you visit Cancun. Caribbean Sea is so beautiful and snorkeling gets you to tour the reefs and tropical fish even underground museum. Or just some sailing at sea is relaxing enough to have a very good time for a couple hours or even a day!

Do not trust this company!!! I reserved a 36' Searay for a 6 hour evening cruise to celebrate our…read moreanniversary, I booked at 4PM, I was assured the boat would be at my hotel no later than 3:50PM, I called 11 times, no answer, we waited till 4:45 PM before making other plans, this honestly completely ruined my evening anniversary plans, still no call or contact from this company

In town for my honeymoon. Caught 5 barracuda in 3 hours. Staff was friendly and greatread more

We went on a catamaran trip to Isla Mujeres that we signed up for at our hotel. The communication…read morewas poor from the beginning. They were 15+ min late picking us up only to wait for 1+ hours at the dock for the catamaran. It was advertised as a catamaran, snorkel, island adventure, and then an exclusive beach club. Snorkeling was amazing but equipment was cheap and not enough time to do it. The "exclusive" beach club was not nice at all. Food was mediocre at best and felt like we were eating at a mess hall. Basically this was a booze cruise, which is great for some, but it was not sold to us as such and it was a totally disappointing experience. It felt like a floating frat party with cheap alcohol and workers pouring tequila down teenagers throats.

I'm rating this establishment two starts because initially my friend and I had a great time, but…read moredue to inclement weather we were refused a refund. We were able to jet ski for an hour because our other excursions were canceled, but once it was time for our third excursion it started to rain really hard. We were promised a refund that should've hit my account in 24 hours, but I never received it. We left next day. I called and emailed multiple times and nothing has changed. Please don't book with them. If you experience inclement weather on your trip they will likely scam you out of your money! Find another company. Hope this helps.

TOURIST TRAP: Predatory Pricing, Deceptive Photography Scam, and Serious Cybersecurity Risk…read more I am leaving this review to warn other tourists. We passed through this marina to board a yacht charter booked through our hotel. The YachtLife boat and crew were excellent. This review is entirely about the Jetpack Adventures marina operation. USD Cash Only or You Pay More We were quoted $250 USD for dock and transportation fees ($130 + $120), payable at the marina. When I went to pay, the cashier made clear that $250 was only available as a price if I paid in exact USD cash. Every other option cost more. Paying in physical pesos was not accepted at the real exchange rate. Paying by card meant he would only charge in pesos using his own inflated exchange rate, not the actual market rate. The real rate at the time was approximately 17.6 pesos per dollar, meaning $250 should have been about 4,400 pesos. He quoted over 5,200 pesos. My card settled at $306.64, which is $56.64 more than the quoted price, with zero transparency and zero recourse. Because our yacht charter was non-refundable within 24 hours, we had no choice but to pay whatever he demanded. That is not a coincidence. That is a deliberate trap. Photography Scam, Same Payment Scheme A man behind the same counter will approach you before departure and say he is "your photographer for today's adventure." He shows photos implying he accompanies guests on the water throughout the day. He does not board the boat. He takes a few photos from the dock as you leave and flies a drone for roughly the first and last two minutes of your trip, then delivers raw unedited files. My father-in-law paid $100 upfront with no refunds for eight nearly identical dock photos and two short drone clips. The same payment scheme applies: USD cash is the only way to pay the quoted price. Any other form of payment goes through the same cashier at the same inflated peso rate. CYBERSECURITY WARNING: Do Not Plug In When we returned, the photographer attempted to transfer photos by plugging an unknown USB device directly into a guest's personal phone. Do not allow this under any circumstances. USB-based attacks can silently install malware, steal personal data, and enable identity fraud in seconds, with no technical knowledge required on the victim's part. We refused. Most tourists would have no idea this is dangerous. Whether intentional or careless, the potential consequences are devastating. Accept photo transfers only via AirDrop, QR code, cloud link, or email. Never a stranger's USB device. YachtLife's crew and boat were genuinely excellent. This marina operation was predatory, deceptive, and potentially dangerous. Go in with your eyes open.

Stayed at Hilton All-Inclusive for a week. Adolfo at Jetpack is a character, we LOVE this guy!!! He…read moreorganized our two excursions which I'll be reviewing here. 1. Snorkeling excursion at National Reef Park at Puerto Morelos - this is a short 10-15 min boat ride from the resort. The boat may pick up a few other snorkelers along the way. You get about an hour of snorkeling and the boat crew will jump in and take underwater video and photos for purchase if you would like. This was a great short excursion and got some beautiful fish and coral. 2. Isla Mujeres excursion - this is pretty much an all day event it was pretty much the highlight of our vacation despite the touristy connotation of an Isla Mujeres excursion. Adolfo gave us the hard sell on this excursion and he was right to do so, it was definitely worth it! Transport, drinks, and lunch were included (~$150/adult). We left the resort at 7:25am. Picked up some passengers on the way to the marina. We left the marina about 9am. There was a total of 10 passengers in a boat that hold up to 24 or so, it felt like almost a private yacht. We didn't expect to get the party started so early but there's nothing better than listening to dance music on a yacht with cocktail in hand gliding across the beautiful bay to Isla Mujeres! The crew kept the great music and drinks flowing and we kept the party rocking! Lol. We saw sea turtles!!! And stopped along the way at a small shipwreck and we're allowed to snorkel for a bit (got a little crowded with snorkelers because this seemed to be a popular spot to explore). Later, did a quick tour up and down the island and then docked for a couple hours at a seaside restaurant with access to buffet style lunch, beach pool, and swim up bar. You get an hour to eat and an hour to swim, drink or both (watch out at the bar, your drinks are included at the buffet but not the bar, beers were around ~$6 and a bartender threw away my partner's beer, without asking, before they had finished it so we didn't buy anymore). Swimming was nice the beach had kayaks etc that could be used but the water was full of sea grass so not great just ok. After lunch and swimming we got back on the boat, more drinks, music and dancing - we anchored at the north beach. This is where the archetypical Isla Mujeres image come from. Literally crystal clear super calm water at roughly 5' depth with white silky smooth sand. We swam here for about an hour diving off the back deck of the boat and having the time of our lives. The ride back to the marina was nice and fast, lasted about 30-minutes. What happened next was both a let down and a welcome surprise. After saying goodbye to our wonderful crew we found out or transport back to the resort was severely delayed. We ended up going to the marina restaurant for restroom, drinks, snacks and to wait. We were told the transport would be about 20-30minutes. Almost 1.5 hours later we left the marina back to the resort. We lost our dinner reservation because of the tardiness of the transport which was pretty disappointing. However, the marina restaurant had the most talented singer and guitar duo that magically entranced us with their music and we weren't as grumpy or upset at the situation by the time we left lol. Overall everything we did was Jetpack that Adolfo arranged for us was a great experience. I would've given a 4 star rating for the transport mishap but we were actually pleased to experience the entertainment at the marina restaurant.

We booked the Jungle tour thru our resort and declined the free transportation as we had our own…read more We accessed the marina (Chachi) thru Cancun Bay resort. There was free parking before arriving but the small fee at Cancun Bay resort was WELL worth the hassle of parking further and walking. Juanito met us out front and escorted us to the check in desk. We showed out prepaid receipt but still had to pay the $15 per person marina fee (which was advised prior to arrival). We all received a sealed snorkeling snorkel and Jose passed out the Mask to all that needed. Jose and Juanito were super! While on the Jungle Tour one of our boats lost power after we arrived at our diving spot. Jose called for a replacement boat and they switched boats before we had finished snorkeling. It was a bummer at first but Jose handled very quickly. I would recommend this tour for families and first time snorkelers. You get about 45 minutes of snorkeling and about 45 minutes of a great boat Tour. Back at the Marina all employees had on mask, social distanced, hand sanitizer and the bathrooms (banos) were clean and in great shape!!! There was a bar and restaurant but we didn't patronize. They also have locked lockers to rent for a very small fee and there is a free area storage on each boat that will hold a standard tote bag.

We were looking for a place to charter a private boat for the day for our family and happened to…read moresee this place as we were driving passed it on our way somewhere else. So we made the taxi driver turn around and go back to see if they had anything available. It's been a busy week here in Cancun for spring break and a lot of places are booked. This was the best decision we have made since being here. We had a Sea Ray yacht for the whole day. Our crew was excellent and went over and beyond accommodating our family. They provided us with refreshments and made us fresh fish ceviche. We spent the day cruising, and sightseeing then swimming in clear waters and snorkeling. It was an amazing time that we will never forget!

What an amazing time we had from operating the jet boat to scuba diving. Our tour guide showed us…read moreall the under water museum sights and the Coral Reef was beautiful. Great time would do it all again.

Paid $600 for private fishing, showed up at 6:30am guess what, boat wouldnt start. so waited on…read moreother and guess what same problem. STAY AWAY FROM THIS PLACE, go someplace else.No have to wait 10 days for refund from Westin Lagunamar. the entire process was terrible.

This was ok. We were immediately hit with an upgrade sell?? Everything is contained within a…read morecompound. No cameras allowed because they want to sell you their $100 photo plane. No photos just sent to your phone? You can and do take them to the cenote. Snap away. The ATV was driving in a circle on bunny dirt roads. ( least favorite) at least go in the jungle, not a dirt road. Zip lines are the shortest I've ever been on. The guide was great and was upbeat. Tequila tasting is the same everywhere ( 20 minutes with a small taste of 4 ) maybe 1 shot . total. If you've never experienced something similar, you might like it. Hard upsell on the lunch and photos.

This was a great tour and I want to give a special shout out to Elise and Valeria. They were…read moreamazing and incredibly helpful and made the trip a lot of fun. Also a great playlist for a very long drive... which would be my only thing - it's a good hour and change drive but if you're okay with that - then def a highlight of a day. And again - Elise and Valeria were 10/10.

What an unforgettable day on the water!…read more I contacted Captain Travis yesterday after my son looked at me and said, "Dad, I want to go fishing and catch a Mahi Mahi!" Travis was incredibly responsive and let us know he had one charter left for the next day--we booked it immediately. The trip to the marina was easy, and we met up with our awesome crew, Captain Alex and Juan, aboard the Nuj Kay. My little boy was buzzing with excitement, dreaming of reeling in a big Mahi. As a fisherman myself, I tried to temper his expectations--after all, the ocean doesn't always cooperate. But within minutes of the first bait hitting the water, bam! We were hooked up--on two Mahi! Huge thanks to the crew for making this such a special experience for my son. We'll absolutely be booking with you guys again