My husband retired from the military after 30 years of service and we moved back to Omaha to be…read morecloser to our family. We chose Total Dental because our insurance took it and it was close to our house without looking at the reviews. I went there for my first 2 regular cleanings. I go regularly every 6 months. They told my husband he should go every 3 months (he went even though he had to pay out of pocket for one of the cleanings every year). I had extreme pain in my front tooth because of a possible injury when I was younger. I saw Dr. Thorson, who is absolutely wonderful!! She saw me right away and referred me to an Endodontics practice. The practice that accepted my insurance couldn't get me in for over a month. Dr. Thorson stated to me in front of the dental hygienist that "if I ran out of antibiotics before I got into to see the Midwest Endodontics that all I needed to do is call her up and she would prescribe some more to get me through until I could see them for the root canal." Unfortunately, she went on maternity leave (which I totally understand) BUT the office manager (Danica Wicht) had no back up plan for her. When, I called some dental hygienist that I had absolutely no prior dental relationship with called me and stated to me "that they don't do that". She also kept saying "she wasn't in the room with me" I told her I knew that she wasn't in the room with me. I kindly asked her if she had my chart to look at and she said no. I was very shocked that a medical professional that hadn't been in the room with me (her own words) wouldn't have the chart to rely on. She never asked me my pain level either. Not one time during our phone conversation. Very disturbing as when you look at Total Dental's website they describe themselves as dental anxiety experts with over 40 years of experience. I asked to speak to an office manager and Dr. Courtney Molettiere got on. This woman needs to never me in medicine or dental care. Her bio reads "One of my favorite things about my profession is the chance to build relationships with patients" She is not an experienced Dentists. Read her bio and prior reviews about her. Highly do NOT recommend her. Very immature and never even read my chart before talking to me. You can see from other reviews, that other patients have said that EXACT same thing that I'm saying about Dr. Molettietiere. She was rude, unprofessional, never looked at my chart. Also found out later from the Practice Manager, that she shared information with 3 other people in her office (that was not necessary) and a complete violation of HIPPA. My medical information should only be shared on a need-to-know basis. They should realize that. In addition, I paid out of pocket for X-rays and was not even notified of the costs upfront. This practice has very inexperienced Dentists. I've gone to Dentists across the country my entire life AND never experienced the unprofessionalism of this office including the practice manager who called me from her cell phone in car and didn't even have my chart or information to know what she was referring to. The only thing she could say is she knew everyone in the "Office for 10 years" This should be handled using actual facts like a business NOT a like a friendship. In short, you have TONS of options in Elkhorn. I found another Dental practice within a few hours for my husband and me that honored both our military service and was kind and friendly, verified my insured, gave me upfront costs. Read their website of what they promise and then read the many reviews of patients that have actually visited this horrible dental clinic specifically the Elkhorn, Nebraska clinic. Highly DO NOT recommend this horrible practice!

Wife went in to have a Maryland Bridge re-glued back in. $350 b/c in insurance world they can get…read moreaway with requiring an X-ray. Let me repeat, to glue in a bridge she has had her whole life. We are currently cash pay - no adjustment no acceptance that the extent of their service is helping us from relying on Fixodent. Very upset and I hope the loss of income from our family make this an even tougher financial impact for them. We will be finding another dentist.

i highly recommended this dental office! Their front desk staff are very kind. My hygienist was…read morevery thorough and did a great cleaning. Dr. Grey is comforting and has a great personality. I have referred friends and family to their office.

I have lots of anxiety around the dentist and Colleen and Dr Gray and the entire staff at Cityview…read moreDental made me feel comfortable and at ease from the moment I stepped through the door. in fact, after my initial appointment I found myself feeling excited for my next visit. I'm so grateful to have found a team that is caring, patient, and work with integrity. I love it here!

I came in as a new customer a year ago, they have been nothing but great! Always comfortable, kind,…read moreand make the scheduling process simple.

Very clean and easy to work with, great experience. This office got me in last minute as an…read moreemergency and did so well, I will now drive the 20 minutes from home to go here. They cleaned up and fixed what another dentist did wrong. Good care and they care about your comfort!

Becca was excellent…read more Met Dr. Sanchez for the first time and really liked her.

Appointment was rushed and not what it used to be like a few years back. Referred a family member…read moreto go here and they did a horrible job. They corrected a horrible job their other location did so my mom decided to come to this location instead. On their last appointment they called asking if she could come in early so the technician could go home early since their last appointment had cancelled. They rushed the cleaning and left my mom incredibly sore. When my mom asked the front desk people for an estimate on additional work they suggested they refused to give her one bc they were getting ready to wrap up for the night too and would email it to her instead. My mom explained she didn't have/use email and they rudely insisted they would call her. They have yet to call and it's been over a week. Never going back or referring anyone else here again.

After getting a second opinion from two dentists, AND their in-house periodontist, my initial…read moreassessment was correct. These people either have no idea what they are doing, or they are scamming people at the cost of their teeth and/or insurance. Always start non-invasive, & non-surgical. They didn't do what they should have done, and wanted to jump straight into surgery. Way to much, when a simple cleaning fixed my issue. I'm actually glad they refused to do my cleaning, there's no telling what damage they would have caused. To sum it up, my second exam revealed my dental issue is no where near as bad as they made it out to be. They had me worried for nothing. There were a lot of red flags, and I'm glad I trusted my gut. I do not recommend.

Do not go to this place. They are rude and unprofessional. There's no need to shame someone for…read morehaving to cancel appointments due to insurance changes. The cancellations even occurred before the window and made clear at reasonable times. No need to bring it up every 5 minutes with different nurses. Information is supposed to be kept confidential and no need for everyone else to hear so why shout when the patient is RIGHT IN FRONT OF YOU?! Also when a patient is saying that they're in pain, the nurse yelling and stopping saying, "What is it? I'm not doing anything!" is BEYOND ME. If someone is in pain from your lack of knowledge on how to use the medical tools correctly, is crazy. Why blame someone when they tell you they're hurting. UNPROFESSIONAL. Apparently, there is a common problem here on how this staff treats guest, and need some training on basic customer service. Says a lot coming from a medical place that deals with people's teeth. Find some place else PLEASE.

Staff and dental assistants are extremely rude especially the one girl who looks like she's only…read morethere to pay for her butt lifts.. The oral surgeon speaks to you like you're beneath them and as if you don't know a damn thing about your own body Blew two of my veins trying to insert an IV even though I directly told them twice where to put it. Once they perform work for you, they aren't willing to adequately repair or fix what they mess up in a timely manner. The quality of care is extremely poor. They will not make sure you are fully numb or medicated while doing work, when you tell them you can feel it. They tell you to suck it up and deal with it. Due to their mess ups, it gave me a massive infection in my mouth. They also, do not inform you if they screw something up, or have to add additional treatments to your dental bill for the extra work they had to do due to them not being careful. Would NEVER recommend this business to anyone. Bunch of crooks and snooty ass, petty people.

I recently had a procedure done there. Prior to this I called for a price for my wisdom teeth and…read moreit was a little pricey so I tried seeing about payment plans for different discounts. I found a discount called them twice to see if they accepted it got told yes both times. Go to my appointment and get told they don't ale that so I asked the lady who said they did and she said she never said that. So make aure to watch they don't stick to there word here

I had an appointment booked and I had to cancel. I canceled early Friday morning. My appointment…read morewasn't till Monday and when I canceled the girl told me that I would not be able to come back to their facility for anything because I canceled my appointment.. have you ever heard of anything so rude I certainly would not recommend the company that treats you like that when you haven't even been there

Well , I had a filling put in , two months later it falls out and the dentist won't refill it ,the…read moreworse office and dentist I've ever dealt with.He (the dentist ) won't even look at it . And won't even talk to me , had his receptionist relay messages and she was to return a call me and she won't do that either . Wow what a sorry practice .

Dont go to this dentist unless you want robbed and lied too. They claimed they deep cleaned my…read moreteeth , 3 mths later I had to pay for it to be done over again and 2 root canals. Unprofessional is a nice word for this office a year ago. Over charge you period. Be careful, great dentist offices in omaha, this isnt one ...

Terrible no idea what they are doing seems like it's ran by a bunch of highschoolers. I went in…read morebecause I told them my gums were itchy and they were inflamed with excruciating pain. Only for them to tell me my teeth look fine I just need to floss more. I then switch dentist and my new dentist ( whispering ridge dental) were amazing very informative and let me know my gums were not fine! They put me on an antibiotics and gave me a special toothpaste! They said if it had went any longer it would've caused me to have periodontal disease in my gums! If I could leave a negative 1 review for superior dental I would!