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    Candlewood Suites

    2.8 (4 reviews)

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    Red Roof Inn - King Superior Room

    Red Roof Inn

    (19 reviews)

    Our stay in this facility, along with one at another Red Roof the night before, have convinced us…read moreto reluctantly give up on the Red Roof brand we have preferred in our travels for many years. I am sure there are plenty of branches in the chain that would live up to our expectations, but these two did not, so the chain is no longer reliable enough to count on. The older couple on duty when we checked in were fine. Especially the wife, who is obviously the brains of the operation when they are working, and who is helpful and pleasant. We got our room key (only one key card for two of us, oddly enough), but when we stepped into the room we were knocked back by the small of cigarettes. I am sure cigarette smells are difficult to eradicate from a room, but I am not convinced any effort had been made in this case. So I went back to the front desk and the woman helpfully grabbed her master key and we went in search of a suitable room. The first one we checked was having ceiling work done, she remembered, and the next one turned out to be occupied, so we tried a third room and I didn't smell cigarette, so that was the winner. We settled in. There were a couple of small issues right out of the gate, such as there being no coffeemaker. You know, those tiny one-cup things hotels seem to use nowadays? We don't make dreadful coffee with them, but they are handier than using a microwave to heat water to make our own hot drinks. Also, the toilet didn't flush efficiently, so a second flush was often required to get the job done. But later in the evening a worse problem evolved: a multiple dripping water leak from the ceiling near the interior door to the hallway. It was dripping in three places and the plaster looked like it had been repaired already for such a leak previously. I went down to the lobby and the old gentleman was there. He asked if we wanted a new room because maintenance wouldn't be able to look at it until the next morning. I said we could live with it if it didn't get worse as it was not in our living space but just next to the door. I asked if they wanted to look at it and maybe put a bucket down. Plus I suspected it was related to a shower being taken and they could see exactly where it was leaking. But he just asked a couple more times if we wanted a new room, so I figured we had reached the end of our conversation. I reiterated that we were fine and went back to the room. Later on the drip stopped, as I had surmised it would. I think the woman would have wanted to do more, but who knows? So this wasn't a tragedy for just one night, but as I said, it feels like the Red Roof brand is not up to the standard when we started using it when we traveled with pets many years ago.

    This hotel was dark, dirty, and run down. And that's just the exterior in lobby. Thankfully, I did…read morenot experience any of the actual rooms because they had a water pipe burst and didn't have any rooms available. The man at the front desk apologized and said I would get a full refund. However, when I called the company to request my refund, they did not want to give it to me. And in fact, tried to accuse me of never showing up for my reservation. So I am currently battling to get my money back.

    Candlewood Suites - hotels - Updated June 2026

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