We arrived for our reservation at the Winchester Candlewood to the news that the elevator was out --- indefinitely. We were staying for 3 nights so we had more luggage than usual. It was tough getting things up and down the stairs. Help was offered but no one seemed to be there when it was time climb up or down 2 flights of stairs. Very disappointed read more

This place is the cleanest motel we have ever stayed in! The staff is very friendly, respectful and helpful. We have a dog and are a bit elderly and we were accommodated cheerfully! Staying there on our return teil read more

I mean, not sketchy but..... ok. It gets you through a night or two, nothing more though. If you want nice but inexpensive, Holiday Inn or Holiday Inn Express. if you want cheap, spark by Hilton Comfort inn. read more

As my almost 3 month visit draws to a close here at the Candlewood Inn in Winchester VA, it is time for some honest feedback. To start, the staff here is exceptional. Every staff member I had the opportunity to interact with was friendly, helpful and always, and I mean always going above and beyond my expectations. I travel a good amount and it is refreshing to deal on a daily basis with so many wonderful people. Special shout out to "Cyn" she was the best. The things I liked most about this hotel was they are dog friendly and on this trip my schnauzer joined me. The facility is clean and fairly well maintained. There were a few issues along the way which I will talk about below, but all in all my experience here was very favorable. My favorite amenity was there gas grill which I used often. The hotel is a little dated, but the rooms are clean. Because I was in the same room for almost 3 months, everything is in great working order, but it didn't start that way. Cleaning was on request and they provided toilet paper and trash bags, but I had to supply my own paper towels. There was a kitchenette with a stove top, microwave, refrigerator and dishwasher. A pretty nice flat screen TV which had cable including 2 channels of HBO. It also came with, dishes, pots and pans, and some Tupperware. The hodge podge collection reminded me of my college days. Still though, there was enough to prepare some simple meals. The refrigerator in the room was replaced because the icemaker didn't work and it would frequently defrost leaving puddles on the floor. The seal on the dishwasher was also replaced because it also would leak. Honestly those two appliances should probably be replaced with new ones because they are pretty old. There were times where they would run out of doggy poop bags and there were piles of dog poop everywhere. They did a pretty good job of keeping the poop down, but they are not in the habit of picking up the poop daily. Also they have smoking areas, but they don't empty the butts daily. There were a few times where there were so many butts that the receptacles were smoldering. They have washer and dryer facilities, but on any given day half do not work which makes it difficult to wash clothes. They have a business room, but none of the equipment really works. There is also a fitness center. The only major problem I had towards the end of my stay was the internet which worked quite well until they had someone come in to do maintainance on it and then there was extremely low connectivity for almost a week. At one point it got so bad that I couldn't work. It cost me two days of work. Still, it was fixed eventually. I would definitely stay here again and honestly most of those 4 stars are for the staff who were really exceptional. I travel a lot and stay in a lot of hotels, but the customer service here far exceeded any expectations I might have had. read more

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The parking lot is a one-way road that loops around. However, some cars don't see the sign and turn left, leaving a margin of error for collision. The signals are faded, and the hotel could repaint them a bit, though that won't stop drivers from doing what they want. The inside of the hotel was immaculate, and the staff was super friendly! They answered all questions and even had brochures out front for guests. The room I stayed in had a full kitchen setup; they provided all the cookware and glassware, and the stove was fully functional. My only downside of the experience was no morning breakfast, which is no fault to the hotel; it was on me for not reading it in the description. However, I would stay here again with my points. It was only sixty-six dollars, and without points, it would have been under $100! read more

It's often risky when traveling to stop at an exit and find a hotel during the summer without a reservation. It's also challenging when you've been on the road for 12+ hours and your brain is road-fogged. However, I'd had good luck with Candlewood Suites, and I'm an IHG member, so I was hopeful. Luck was in our favor, as they had two rooms available for us, and at the same price we had paid two weeks prior at a Candlewood in Harrisburg, PA. We were able to unload our coolers into the fridge, and also obtain a small bag of ice from the front desk. (This makes two Candelwood Suites that were able to get us some ice, as the ice maker failed to produce any cubes after 90 minutes.) The room was equipped for someone in a wheelchair, so that meant very little flat surfaces in the bathroom on which to place toiletry items, but the room was very clean and the bed was extremely comfortable. I was happy to have a handicapped room on the first floor that was nonsmoking versus a "normal" smoking room. I made microwave popcorn (another nice little amenity) before retiring and got a great night's sleep. read more

Friendly front desk staff (Jayden). Clean. Well designed rooms. Updated. Great water pressure. Comfy bed. Pet friendly. Good price. 5 stars!

I would definitely be comedy back when I am in the area. Our truck broke down and we have two dogs with us. Everyone is everyone nice and helpful. The staff went out of its way to help us while we were stuck in their town. The rooms are spacious with full size frig , cool top, microwave, dishwasher and more. Thank you for all the help you have given us while we stayed with you! read more

Received a call the day we were traveling that the rooms we booked 6 months in advance were no longer available and we were being downgraded in size. While we recognize that hotel policies dont guarantee anything, this was frustrating as we were traveling with 2 small children and picked this location for the specific room setup and pet policy. When we arrived late at night, one of our rooms didn't even have a working door latch and was completely unlocked. The rooms clearly had been smoking rooms at one point despite the website indicating they were no smoking rooms. The only positive of our stay was that the front desk staff at check-in and check-out were friendly. read more

I stayed at this hotel for one night this past weekend for the Tough Mudder race. I was quite pleased with the premises. The hotel was very clean and comfortable with a full mini Kitchen. The beds were very comfortable - nice spacious room and again very clean. Nice hotel to stay at....... read more

Candlewood Suites is pretty conveniently located and dog friendly (for twelve dollars extra), so we decided to stay there on a recent road trip. The amenities are basic, but the suits have what you need. We asked for and received extra pillows--only three for two occupants is a bit of an oversight. The pet "exercise" area was really minimal, as little space as I've ever seen. They have grills in a covered patio area as well. I imagine that might be a big perk for some people staying longer than we did. read more

Thank you to the amazing and kind staff! They treated my father in law so well while he stayed here. I honestly can't thank them enough!

I stayed here for a 3 days span of dog watching and found it incredibly relaxing, surprisingly! The beds were incredibly comfortable the staff SO friendly ( Shoutout to Jamal, Doug and the younger shoulder length haired blondish kid) The place was soooo clean honestly this hotel doesn't show its age. There were dogs around me but I heard nothing and slept like a baby (dogs too ) Thanks so much! read more

Stayed here one night on a roadtrip. They are pet friendly ($12 fee). Rooms are large and include a standard fridge, microwave, sink and two burner stovetop. Decor is a bit dated (too much brown!) but comfy enough. I have to say the recliner chair was the most uncomfortable recliner I have ever sat in! Not a lot of green space for walking the pooch and there was a lot of poop left around (don't you hate dog owners who don't clean up after? Grr!). We got some take out from a Mexican place down the block and it hit the spot. read more

Stayed here while driving thru town on a cross country road trip and had a great stay! Very clean, updated hotel at a reasonable price. This location allows pets in certain rooms which was a huge plus for us as we were travelling with our dog. Overall, I would recommend this hotel. read more

I stayed here with my wife and two kids on the way back from New Hampshire to Texas. The two double bed suite we stayed in was only $100 a night. Beds were just right, the shower had pressure like a fire hydrant. The place was super clean, the staff was friendly and if you don't like this place at the price there's no pleasing you anyhow read more

Best hotel for the price. Extremely clean, friendly staff, spacious rooms and nice amenities like free movie rentals and laundry facilities. Only draw back is the once a week cleaning services. We stayed two days only but was able to get towels from the desk no problem. Will definitely stay again! read more

The worst place ever!!!!!!! I wouldn't even give it one Star if I could. Had to stay there on a few occasions because of a room block and had the worst experience each time. Disgusting smell, cigarette smoke everywhere, beds that keep you up all night. Top it off with staff that is completely stoned each time you walk up to them and talk about their guests while at the front desk. Unprofessional and totally worthless "hotel" (can't even call it that). read more

Reasonably priced accommodations, beds are comfortable.. only drawback... no ice machines on the premises.

While travelling, we stayed here overnight (female with small dog). Best thing Candlewood offers is pets are allowed. Upon entering, staff was not friendly, didn't say what was offered at this Hotel (pool, food room...). I asked for 1st floor room, for easy access to outdoors for my dog, not available was placed on 2nd floor. For the cost of $131, not much is offered, not even bottled water upon arrival, no breakfast upon checkout. The newspaper is not free to all guests, must be a member. Must turn on ice maker in refrig. to have ice. Upon checkout, I told Clerk that the back door to hotel was ajar, that I closed it walked my dog around building, door was ajar again, I closed it then tried my keycard to open it, my keycard would not work. I had to walk around building to gain entry. I told him it's a safety concern for guests. His response was " oh, we'll get someone to take a look at it". Not quite the response I expected. Also, traffic in the parking lot at 9 p.m. in evening, didn't appear to be overnight guests. Another safety concern for guests walking their dogs to pet area. I recently stayed at a different Candlewood Suites Inn that had similar security issues. An update, Nov. 2018, noticed someone commented on my review about a pool at this location, my comment above says the Staff didn't say what was offered at this Hotel (I gave examples in parenthesis (a pool...). My point was about the Hotel amenities. I had not stayed at this Hotel before my stay above. I stopped during my travels, Hotel had a great appearance on the outside of the building and accepted pets. read more

This hotel was clean and modern when my parents stayed in it a year ago. I liked the rooms and my parents had no complaints. I would stay here but I do live in the area so the opportunity may never arise. read more