1. Canine Creations by Carmella

    0

    Westport, CT

    Canine Creations by Carmella

    5.0 (5 reviews)

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    15 years ago

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    Happy Paws - Mr. Stoli Happy Paws

    Happy Paws

    (7 reviews)

    I can not say enough about the care my 2 goldens received here at Happy Paws. Lucy and her crew…read moredid a fantastic job of grooming my 2. as. both my pups had a little anxiety. They are now handsome boys clean and ready for summer. Thank you Lucy and staff

    I'm writing this review based on my mom's experience at Happy Paws, and it's honestly very…read moreupsetting. My mom brought our dogs in for a grooming appointment, but after keeping them there for about three hours, they were never groomed. She was told they wouldn't be cut because of matting, despite believing it was only light matting. If a groomer feels they can't safely perform a service, that's their decision, but the way the situation was handled is what was so disappointing. According to my mom, the pricing kept changing throughout the conversation, which understandably left her confused. When she tried to ask questions and understand why the price had changed and why the grooming wasn't being done, she felt she was met with hostility instead of professionalism. She told me the owner even called the police during the disagreement. What concerns me the most is what happened when my mom went to pick up our dogs. The owner let the dogs out and opened the front door before handing my mom their leashes, creating a situation where they could have run into the street. Thankfully they didn't, but that could have ended very differently. As pet owners, we expect our dogs to be handled safely at all times. One of my dogs also has severe anxiety, so knowing she spent three hours in a kennel only to leave without receiving any grooming makes the entire experience even more upsetting. I understand that every business has policies and that groomers may refuse service when necessary. However, clear communication, consistent pricing, respectful customer service, and, above all, the safety of customers' pets should never be compromised. Based on my family's experience, we will not be returning. If she was willing to let my dogs run on the street who knows what she does do the dogs behind closed doors when no one is watching this proved it's about the money she earns and not about no about caring for the dogs and giving them the right treatment.

    Canine Creations by Carmella - groomer - Updated July 2026

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