I've been using them for a few years with OK results but today was the end. I booked a car from Gatwick because I had a lot of luggage. When to M&S as instructed (just outside International arrivals at the North Terminal) and ... no driver. Called Cannon and they told me they would have the driver call. Well, he did, said he'd been at the airport for an hour and he wanted me to meet him somewhere -- me with a trolley full of luggage? I couldn't figure out where it was he was waiting for me but it certainly wasn't close. So he said he would be out front if I would tell him where (??? he doesn't know the airport well enough to know where I'd be -- knowing my airline and flight ???) . We connected only to have a PC tell him that if he loaded me in front of the terminal he would be fined and he had to park. So 30 minutes after we should have been on our way he is parked as he should have been all along and comes to meet me and take my trolley to the car.
Not doing that again! They just aren't consistent; it it seems that what dispatch tells you about where to meet is not communicated to the driver (or, due to lack of discipline, the drivers do something different). I got no apology, no compensation.
My guess is that since parking is in the invoice and you pay it anyway, the driver tries to skip paying for parking and pockets the extra ££s. read more