Awful. I have been using Diamond cars for about 3 years.
It is like any local minicab service, not especially friendly, but does their job.
To be fair, they are good for local pick ups and drop offs. and actually good for going to airports. but their problem is the pick up from the airport plus the very arrogant attitude of some drivers, one of them definitely had some anger issue!
Last week I booked a cab from abroad to be picked up from heathrow. when I arrive at the baggage reclaim, the cab driver calls me and says that he is going to take another 30 mins. I'm actually a patient person so I just said ok. I go out to the arrival and call the driver after 30 mins, he said that he will be late for another 5-6mins, and tells me to come to the 'drop off' area, which I had no idea where it was. I asked around dragging my suitcase, but no one seemed to know, so I waited outside the arrival near the taxi area for another 15 mins. still no sign of my cab
turns out that the driver didn't have any credit on his phone and couldn't call me. very professional. I found out that he was on the departure level drop off. I had to go 3 floors up, he is still not there, takes him another 5 mins to appear in front of me. He did apologies but the tone of his voice is not especially sorry and just made excuses rather angrily. His driving was dangerous, rough and speeding way to fast. I expected some sort of discount, as I waited almost 1 HOUR after an 13 hour flight and used my mobile to call the driver about 5 times. but he refuses to give any discount.
I called the office and they spoke to the driver, tells him to give me 2 POUNDS off.
I thought they were joking but they were dead serious. I lost my energy to argue and just paid him 45 pounds that he did not deserve. When I turned away, I could hear him saying something rude to me. very disappointing as a loyal customer NEVER EVER AGAIN. read more