My family and I rented a boat from Young Harris Water Sports over Father's Day weekend in 2025. We…read morehad reserved the boat from 2:00 PM to 6:00 PM, but we arrived about an hour early. After completing the paperwork, we went down to the dock, and the staff told us the boat was ready. We were able to leave at approximately 1:00 PM. As we pulled away, the young employee at the dock (who appeared to be under 18) said, "We'll see you back at 6 PM." I even commented to my husband that it sounded like we were getting an extra hour with the boat. We enjoyed our afternoon on the lake until around 5:00 PM, when the manager called. I missed the first call but answered the second. Instead of calmly asking about our return time, he immediately spoke to me in a rude and confrontational tone, asking why we hadn't returned the boat and stating it was due back at 5:00 PM. I explained that we had been told to return at 6:00 PM and apologized for the misunderstanding. Rather than acknowledging that there may have been a miscommunication, he insisted that "never happened" and threatened to charge me if we didn't return the boat immediately. As soon as we realized there had been a misunderstanding, we headed straight back to the dock. When we arrived, the manager was standing there with his arms crossed and immediately began accusing us of intentionally keeping the boat out too long. He also mentioned that it was Father's Day and that he was trying to leave work at 5:00 PM. I apologized again and explained that the employee had told us she would see us at 6:00 PM. It was obvious that she had simply overlooked the fact that we left an hour early, so our expected return time should have been adjusted to 5:00 PM. I completely understand that working on Father's Day isn't ideal, and I also understand the importance of returning rental equipment on time. However, this situation was the result of a simple misunderstanding caused by the staff, not by us. There was no reason for the manager to be rude, accusatory, or threatening. A professional conversation would have resolved the issue just as quickly. We've rented from Young Harris Water Sports at least three times in the past and have always enjoyed our experiences, which makes this even more disappointing. Unfortunately, because of the way we were treated, we will not be returning. Customer service matters just as much as the equipment you rent, and this experience fell far short of what we expected.

Great boat, great service before during and after the rental. Rented a boat from another place on…read morea different trip, same lake and they had rusty grocery carts for us to get our coolers and such from car to dock. Young Harris Water Sports had staff that used golf carts to do it all for us on both front and back ends of the trip. We rented a Tritoon and a double innertube for pulling behind. All the equipment worked great, boat was in very good shape. We had a fantastic time on a half day rental. Highly recommend YTWS for your boat rental needs on Lake Chatuge!

I was at Lake Hartwell and lost the lower end of my boat motor. I stopped by the Dock Depot to ask…read morefor some advice and was blown away by their customer service! Not only were they technically closed for business that day but they offered to order the parts and do the repairs so I can continue my vacation as planned. I recommend anyone to stop by and see the fine folks here at the Dock Depot. When I am in the area it will be the only place for me! Thank you again guys for your amazing and top notch care!!

I purchased some Aqua Stairs from the Dock Depot. Mark was wonderful to work with and everything…read morewent as scheduled. I love my new stairs and it is one of the best investments we've made. Mark made the whole process of getting them a breeze and we will be shopping there again soon!!

Great place to deal with for used boat parts it looks like they're just a large Marine Insurance…read moreyard where Salvage boats go

From the owner: Tennessee Marine Salvage is your Insurance Claims Specialist. We perform Salvage/Recovery…read morehaul-outs. We have licensed, Certified Marine Surveyors to examine a vessel according to US Coast Guard Standards and American Boat & Yacht Council Standards for sea-worthiness, potential repairs needed and overall estimated values. We also have a large Boatyard for vessels to be kept for claim evaluation and/or repairs.

just now New Very…read moredishonest!!! My engine replacement lasted 6 HOURS. After break-in it got in plane 1 time before the engine stopped. The owner (Dane) refused to take responsibility for this and blamed everything else he could think of. Once the credit card company sided with me and pulled the part of the payment he decided to replace it but still made me pay for another core. Once received, the second "new" motor didn't work properly. Dane once again refused to take responsibility and said that they no longer service a boat as old as mine. (They did when they took my money) Now the scone "new motor" from them needs to be replaced. I have a motor that has been in the boat since before I bought it in 2017 that works perfectly, and 2 of Lakeside Marine's motors have gone bad under the exact same conditions. Dane pretended like he was going to replace the motor to stall me, now the only thing this company will respond to is a law suit. I am not the only one that went through this with them. ***Buyers beware!!!!!

If I could give them a negative I would. I had an appointment for two months to rent a trailer for…read morethem and get my boat repaired. The appointment date arrived in mid April. I called and confirmed the day before and everything was a go. I drove up to the lake that morning and they said they couldn't do it. No phone call or any type communication from them. Asked if we could reschedule for a few weeks. Unbelievable!!! This place is scummy! No way to do business. Wouldn't use them for anything!

This place is a scene out of a horror movie. There is no organization whatsoever. They don't help…read moreyou find anything. All of their boats are very old and need to be in a landfill. This is not even a junk yard....this is a dumping ground for old boats. Nasty place, that is an EPA nightmare. Cannot believe the county hasn't shut this place down.

Good folks, had just what I needed. Fellas took my parts off in the rain and made sure I had…read moreeverything, right down to the original washers to go back on my 89 bayliner ciera with the omc cobra ,emblems and all. Steve is a awesome guy and so is his employees. We have purchased a all aluminum trailer, prop and trim lifts from him so far. Pretty much just drive down there and it's out there somewhere. Still wanting that flintstones platter one day Steve!!

We were told by their staff that they intentionally disable their trim tilt on their rental boats…read more You need to lean over the motor and do it manually. We rented from here for years and they rent out boats in poor shape. The prop had several dings and scratches on it and then tried to point out one when we returned it and said we didn't. We anchored the boat for the entire day and didn't leave the same spot. Wouldn't waste your time renting from them.

Rented a pontoon boat here for a little family vacation for the day it was super fun. We ended up…read moregetting the tube to pull behind the boat. I felt like the line was too short to really hit the waves and have fun. Also the boat it seemed like the car ranges were clogged or something, and the boat wouldn't move at full throttle. We tried letting the staff know once we return the boat and they saw us struggle to get back to the dock however, there was no discount or anything given to us for the faulty equipment.

We bought a Tritoon from Jason and he really helped us narrow it down considering our wants and…read moreneeds. He was patient as Methuselah in answering all our questions and there was no stressful sales pitch. He educated us on the boat structure, electronics, motor, safety and I don't believe one rock was unturned. When he delivered the boat at our marina, he took us out on the lake and demonstrated everything the boat can do. We've already had so much fun taking our family out and meeting up with friends on the water. Thanks for the great buying experience!

Hi just want to put Madisonville Marine on the map. I recently wanted to do a repower on a boat I…read morehave been working on for quite a while but I got some bad information that this place didn't do repowers only rigged new boats. I took a chance and called them and yes they do repowers so I ended up talking with Dave Carnes the salesman and he verified they could do the work. So I towed my boat to him so he could evaluate the hull and discuss what wants I needed on the boat. We came up with a plan of engine replacement and some additions I asked for. He said it might take a while which there were customers ahead of me in which I understand I was in line for my turn. I expected 3-5 weeks out on it but was calling me the first week with updates where we were at. By the second week they were installing the engine and ready for lake testing to get the prop pitch right and were ready for me to pick it up. This place is top notch and the customer service is incredible. Their mechanics went above and beyond with fabrication and replacing possible issues that could trouble me. I also want to give a shout out to Jonathan the parts manager for setting me up with everything I need to service this engine as it breaks in. Thanks to all these people that were involved in bringing my boat back to life. I would recommend this place to anyone who is looking for the best service anywhere. They are a Yamaha dealer and stand behind their work and products and are professional. Thanks again John Mattos.

terrible customer service no one mnows how to pick up a phone I didn't get an answer for three days…read moreyall suck and you didn't even have what I needed

new people are very nice. had lots of trouble with my online order for a doc box. they def need…read moreimprovement.