I was in the depths of serious debilitating depression & anxiety after witnessing the deaths of three family members. In addition to seeking professional help, we bought a puppy to keep me company during the day. We sent her to three weeks of service dog training so she could travel with us. The trainer gave me a letter to have Dr Ansboro sign it so she could be officially certified as an Emotional Suppot Dog. She refused to sign it. At my next visit I asked her again and she immediately became angry, stood up and started to walk out. When I said we still had 30 minutes she said "well now I have type this letter". That caused me more hurt & sadness on top of what I was already going through. Never went back. I would rate her -0 if I could!! read more

Went to see Sara Hernandez she had me confused with someone else and she tried to take my medication away cause of her confusion.IMO she shouldn't be listed as a good Dr. The Dr I was seeing there told me to find someone else cause that place is no good for patients like me. STAY AWAY FROM SARA HERNANDEZ. ​ read more

This business is a scam to set people with a psychiatrist they didn't ask for. They advertise that they use ketamine and they have no idea what ketamine is. This is their way to take all your health and insurance info and set you up with a mediocre person whom I thought was taking about ketamine. I NEVER asked for a psychiatrist. Later they send me a certified letter that they are billing my insurance. Please be careful. This is a scam. Terrible business. I have reported them to several agencies. read more

I would give them zero stars if I could. After months of waiting to see Sarah Ansbro, I was totally shaken at the end when she kicked me out and said she wouldn't work with me. From the minute I met her she was abrasive, like she had read my file and already developed her opinion of me. Her attitude did not change as she remained aggressive the entire time. It was very clear that her WOKE BIAS formed her opinion of me and she treated me like I was a crazed military vet looking for stimulants. She wanted to placate me and put me on more meds for my mood or PTSD. I told her I needed to address the ADHD issue, which has plagued me for years. She got flustered to the point she offered to just give me the name of a Dr that would give me the stimulants that I presumably desired. I told her no...that it wasn't about the meds, I just wanted help. I was very upset and frustrated because I have been trying to get this addressed for years and she just kept telling me how angry I was and that she felt all this anger in the room. She seemed closed-minded and without even addressing any PTSD issues, she just wanted me to take more meds for PTSD. Even though I agreed to take the meds she wanted to prescribe, I told I agreed to take the meds she wanted to prescribe, sighed and shook my head...at that point she said that she will no longer see me bc she didn't want all that anger in her life. I wasted months on this practice for nothing. No progress. If I was wearing a rainbow shirt and purple hair, we would've been friends. No help. No compassion. DO NOT waste your time seeing Sarah Ansbro. Horrible experience. read more

Yea I wish I checked the reviews before scheduling an appointment. I had been diagnosed with anxiety and depression for years now and over the past years, I had been going to therapy and refused meeication. I had been going to different therapists and nothing seemed to be working until the last two therapists brought up ADHD. Because my depression and anxiety are caused by adhd symptoms.I got tested. Qb testing confirmed it. The psychiatric nurse practitioner conducted a questionnaire that 3 people answered (myself, mom-what they noticed when I was growing up, and my husband- how I am right now. Everything pointed to combined adhd. I finally gave in and tried medications. I was told that the first line of treatment is stimulant. It sounded scary so I opted for nonstimulant. They worked a little but it's not where I want it to be even after 5months. Since my clinic didn't have any psychiatrists available and the PMHNP that I was seeing can't prescribe stimulants in Texas. So I got a referral to a psychiatrist. This is the only doctor available for the next day so I booked. Our appointment felt like an intake interview. She just repeated the process. And told me I was just depressed. I told her my depression is caused by my adhd and she still insisted that it's just depression. I wasn't asking to get diagnosed (or her opinion), I just needed the prescription. She said I am welcome to get a second opinion, when 3 people already confirmed. Then she hung up. 2 minutes later, I got billed. When there was no service provided. Smh read more

NEVER ANSWERS THE PHONE. NEVER RETURNS VOICEMAILS. I did leave several detailed voicemails with my name and phone number, you just ignored them all for over a MONTH. Literally ZERO calls were returned. You're a liar. Period. For a psychiatry provider, you most certainly are the most gaslighting ahole I've met in a long time. read more

No one cares. Over a miscommunication. They told me to get lost. I was patient there but meeting with a new doctor there. Told her how I felt. She still didn't listen to me. read more

Call Tricare for a list of other providers in your area. Other places will be worth the wait. I came to Cantera Psychiatry specifically for medication management. They in turn billed me for other services that were not provided. Tricare didn't cover any of it because these providers used the wrong billing code. After finding this out, I called Tricare directly to see what can be done to fix the problem, and the rep gave me the correct code to have that covered, BUT Now, Cantera Psychiatry is refusing to change the code to what it was supposed to be so that they can bill me directly. And they had the nerve to tell me to ask my PCM for a referral for treatment EVEN though they KNOW, I have been seeing a therapist elsewhere for over a year. Cantera Psychiatry is in Tricare's system specifically for medication management, and they know it. THIS PLACE IS SCAMMING US!!! They do not care about your mental health or its status, they are not here to help us, they are literally trying to steal patients from other providers that actually HELP us, and are taking advantage of the system that's in place to help those of us who really need it. Walk Away while you can, and if anyone else who has Tricare is having billing issues (or any issues) with Cantera Psychiatry, let's all ban together and report them to get them blacklisted so NONE OF US have to go through this again. WE ALL Deserve better when we are the ones taking the step forward instead of taking the step off the ledge. And to Cantera Psychiatry, you need to get your paperwork right before you get someone killed. A life is worth more than the extra dollars you try to squeeze out of us. And now I'm not going to have meds that I need because you wanna charge me for and office visit or a full session when you are supposed to be just giving me a refill. I have to deal with the damage done from just stopping my meds on the spot instead of stopping gradually by reducing doses. I believe that falls under malpractice, and if it doesn't, then the least I can do is let people know who is responsible for me falling apart. I will let everyone know who you are and what you are doing to us. read more

I've been a patient of Dr Ansboro since 2020. She is hands down the best doctor I've even seen. She is patient, kind, and caring. Staff is always friendly and accommodating. Strongly recommend!! read more

Purely business, no real concern for their patients. Could improve on follow through with keeping up with refills on prescriptions, labs, and coverage while on vacation. Communication is poor. They generally don't answer their phones, return phone calls, or acknowledge emails. They've also lost emails and paperwork. Waited 6 months before we got the first appointment. Inconsistent with what they do communicate: not allowing communication with patient's parents even with proper paperwork. Tell representative to observe, and never call back to find out information. When patient or representative is unhappy with the way things are done, they decide they're not a good fit and make referrals that they know won't work. read more

BEWARE and do not come here for anything time sensitive or urgent. Save yourself or your in need family member being caused more stress and probably harm! After great pains to get my son to see someone they gave HORRIBLE advice, in order for it to be more convenient for them, that had disastrous results. All day after we took their bad advice they would not return our phone calls as we attempted to navigate a system it is their job to understand. The gate keeper (receptionist) is the WORST, most cold, heartless bot of a person. But hey why would I think that someone in the mental health field might have skills for dealing with people in distress or any ability to discern what is a reasonable request. Then when I asked for a different counselor because my son was uncomfortable with how badly things had gone, they said we had to pay for an appointment and explain why ~to the one~ he didn't want to see. This was all during a mental health crisis mind you. During business hours I just kept getting sent to voicemail. I asked for a Call back at 1pm because I said I need to cancel or reschedule because he doesn't want to talk to her. NO CALL but the appointment was still on the portal that night at 8pm. So I convince him talk to her, which was not easy. We call at the time of the appointment to pay for the tele-visit at 8am the next morning and get told you cancelled & that "WE ARE NOT A GOOD FIT" so basically ... kick rocks! Hey why consider that someone in crisis may be confused and indecisive. I was concerned they were gonna charge a no show fee since they never bothered to call me back. ---THEY GAVE A SAMPLE bottle & THEN A PRESCRIPTION FOR STRONG MEDICATION AFTER 30-45 min visit then refused medical follow up---- It was the most unprofessional and negligent experience I have ever had. read more

BEWARE!!! RUDE VERY RUDE !!!! To All New Clients!!! I went into this Dr's office as a referral from my Internal Dr and The Receptionist was very RUDE. I mentioned to them that I drove over there to fill out their paperwork because when I sent. it to my Email from my phone it wouldn't allow me to fill out paperwork either. On my phone I was Not able to fill it out . I asked them would they Print it out for me. They said No ! I asked could they send it from there computer to my email they said No ! At that Point I asked could I please speak to the office Manager. The receptionist got up rolled there eyes and huffed & puffed. The Manager came out I explained everything to her and She was just as RUDE!!. That it wouldn't work out for me there. I WASN'T A GOOD FIT TO GO SOMEWHERE ELSE AND IF I DIDN'T LEAVE RIGHT THEN SHE WOULD HAVE SECURITY ESCORT ME OUT??? It's SAD JUST SAD, so I drove out there to be insulted and humiliated. I waited long for this booking. GOOD LUCK everyone I will Never be treated like a Nobody!!! And there getting paid for there RUDENESS!!! read more

Do not waste your time!!!. Good luck trying to make a first appointment. After many phone calls, messages, and waiting endlessly for messages to be returned we finally moved on to another provider. New patient forms filled out, more waiting only to find out there where no appointments. After all this waiting, their response to my wife's medication needs, take her to an ER. The amount of wasted time was really unprofessional. They should be helping with with mental issues, not contributing to worsening their conditions. Two months later still waiting on return phone calls..... read more

If you expect kindness, consideration, or empathy of any kind. I advise you to stay far away from Sara Hernandez. I reached out to her in desperation when my life was spiraling out of control. I am transgender, I have bi polar depression / borderline personality disorder. I struggle with anxiety and suicidal thoughts the most. When i tried to explain that I started having nightmares, panic attacks and paranoia- she asked me when this started, that it was signs of PTSD. I told her it was after i started a medication she prescribed me. She wasn't happy. She then made an excuse to fire me as a patient because "we weren't a good match" I agree but I don't think it was professional I've never had that before. When i tried to open up about my suicidal thoughts she said those were just used as threats and i was outraged and asked her if she has ever felt that way and she had the nerve to say "I dont have to touch a stove to know its hot" it's taken me months to write this review. She claims that she has transgender patients, considering our suicide rate I can't imagine she does or that many of them are doing well/ or are alive. She made me feel like if I didn't make a suicide attempt that no one would ever take me seriously which only made me spiral worse and lose hope in the system and i ended up self harming for the first time in my life. Luckily i have an amazing therapist who continuously supported me and probably saved my life. I went to the hospital when i felt a spiral starting like he advised and i think that probably saved my life. She was basically holding it against me because i had work accomdations/ requested them, i spoke my mind, i had a bad reaction to the medicines she prescribed, and because i have suicidal thoughts. Maybe she has helped people with minimal issues but if you have chronic or on going issues that you've been treated for, dor years atay away. read more

I have seen Dr. Ansbro for years now and she is amazing! She has helped me with my medications and finding the right combo that works for me. I know how hard it is to get into a psychiatrist due to the amount of patients they already have, but I had no issues when I needed to be seen. She is by far the best I have seen in my many attempts to find a doctor. read more

I have been a patient of Dr. Ansbro for almost two years and hands down she has been the most impactful psychiatrist I have ever worked with. I had undiagnosed anxiety and ADHD that she was able to pick up on very early. She has recommended books to me that have changed my perspective on many things, helping me manage my depression and anxiety. Dr. Ansbro also recommended GeneSight DNA testing to help find a medication that would be the most compatible. I have experienced a lot of personal growth over the last two years thanks to Dr. Ansbro helping me navigate life changes, offer advice, and help me find the right medications for my unique needs. Unlike some other psychiatrists I have seen she genuinely cares about the whole person and is not just there for prescription refills. Her staff is also a pleasure to work with and always very helpful and professional. When visiting in person, the atmosphere was very welcoming and calming. Highly recommend Cantera Psychiatry and I have referred many friends and family to the practice. read more