My husband and I have been a part of Cibolo Family Medicine since 2020. We not only have come to…read morelove the concierge model of medical care but Dr Stuart and staff have become very dear to us. They are always kind, compassionate and professional. We have chosen to continue with them even as we enter Medicare stage of life. Their service has been a blessing and an absolute breath of fresh air from the norm. Thank you Cibolo Family Medicine

I am new to the area and was having difficulty in getting into a primary care MD to fill my thyroid…read moreprescriptions. I found Cibolo Family Medicine and thought that a concierge service would be out of my price range. I was pleasantly surprised to find that the monthly charge for their practice was comparable to one massage! I was a bit skeptical of this model of medicine but went for my initial visit, which is an intro visit, at no charge, and wow I was INCREDIBLY impressed by Dr Karos Muñoz!! She gave me her full attention, and was not rushed in any way. She said that her number is provided and should I get sick on a weekend or evening all I had to do was call her. I signed up and went back for my physical the following week. They draw your labs, in-office, and have contracted rates on many services such as radiology and labs. I recently had a situation where I was sick, after-hours, and required an ED visit. Dr Muñoz was available to answer my questions and guide my care which was so very comforting to me. While I do have insurance, and an in-network primary care MD, I will absolutely keep seeing Dr Muñoz, as I trust her, I love the individualized care she provides, and the ability to reach out after-hours or on weekend if there is an emergency is priceless to me. The office is clean and the ancillary staff is very professional and responsive. Once I accidentally called the office and hung up, but office staff called back saying they had a missed call from me and wanted to ensure I was OK! This type of customer service is truly amazing and not found often in my experience. I highly recommend Cibolo Family Medicine and specifically Dr Karos Munñoz for your medical needs.

The care given at this facility was of great class, the care quality was excellent and the staff…read moreattending to the front desk were exceptional. The male nurse who helped us answered all of our questions and explained everything thoroughly. Thank you for serving us! We need more healthcare professionals like you!

We had the most wonderful experience. My son had a fish hook in his face and Dr. Robert was swift,…read moreefficient and had the best bed side manner. The staff that surrounded him was stellar as well. Very kind and efficient! My son was in minimal pain, considering, and left the office smiling! Thank you so much for the excellent care and experience.

God's gift to medicine and human kindness. I wish all patients could experience what it is like to…read morebe honestly cared for.

My wife and I have been seeing Dr. Galvez for several years, and we really love having her. She is…read morethorough and knowledgeable yet friendly, personable, and easy to talk to. She has spoiled us for any other doctor...our whole family now are patients of Dr. Galvez.

Dr. Gomez best allergist ever!!! She does excellent maintenance plans. Absolutely changed my…read moreson's life.

Excellent doctor, very caring and kind. Great office staff, which is hard to find these days.read more

Dr Shimotzu surprised me when I had my first appt. I told her I had never ever had such a…read morecomprehensive visit with a provider. I trust in her referrals and recommendations for my health. I have the confidence in the fact that she knows me and my health. When I had my latest surgery, she once again made sure she gathered the medical information to fully understand what all was going on. I feel it would be very difficult to find another provider quite like her. These are words from a nurse that has worked with many different physicians out there! She's the best!!

I love this office and seeing Doctor Shimotzu, I feel she really cares about you and your well…read morebeing. The only negative is the appointment availability, if I have something wrong with me my appointments are always next day or within a week. However, if I call to get a physical wellness exam my appointment gets pushed out 4-6 months. It makes me sad because I like to keep tabs on my health every year but having to book so far in advance seems a bit extreme especially since my schedule or circumstances may change during the window that I am waiting. I don't have any chronic illnesses or huge health concerns but diabetes, cancer and high blood pressure run in my family and I would rather be proactive now that I do not have issues in hopes that my preventative measures will allow me to catch an illness earlier rather than later. I do hope they start allowing more flexibility for physical exam appointments. It would be nice if there was a balance of sick visits and physical exam visits available. Also, the front desk staff really needs to work on being more friendly.. I feel that they are always less than eager to help and when you call treat you as if you are a nuisance.

I came in for Dysport after seeing an Instagram ad (rookie mistake). From the moment I walked in,…read moreit felt more like a chaotic wellness retreat than a med spa. Why am I getting weighed and having my blood pressure taken for a cosmetic neurotoxin? Spoiler alert: none of that mattered. They pitched me hard -- upsold me before even explaining the pricing. I ended up with 95 units of Dysport (allegedly), which sounded high, but I figured they were just being aggressive with sales. For reference, my friends get half that amount for the same treatment areas -- forehead and glabella -- and see actual results. I saw... nothing. Fast forward to the follow-up: the nurse told me I'd need even more units. At this point, I'd already paid $350 and wasn't about to drop another dime. They didn't offer to correct it, didn't acknowledge that maybe something was off, and definitely didn't act like customer satisfaction was a priority. I've had Botox and Dysport before. I know what proper post-care looks like. I followed every instruction to the letter -- and still, the results were underwhelming at best, nonexistent at worst. Bottom line: you're not getting what you pay for, and you're definitely not getting what they promise. Don't be fooled by the social media sparkle. There are plenty of reputable med spas out there. This one just isn't it.

Randomly stopped in for a facial and I was floored from the second I walked in the door. The…read moreestablishment was absolutely gorgeous! The service was so relaxing and made me feel like a glowing goddess! I'm getting married soon and this service set the tone for the next few weeks in by bridal era!

My husband and I came in for a scheduled appointment with his primary care provider following a…read morerecent accident. He had already been treated in the hospital and was specifically instructed to follow up with his PCP, and he was also due for his annual visit. Unfortunately, we were met with extremely poor customer service at the front desk. The receptionist repeatedly stated that the clinic 'doesn't treat accidents,' despite us clearly explaining multiple times that he was not seeking accident treatment, but rather a hospital discharge follow-up and routine care. We even provided hospital documentation showing he had already been treated, yet there was little effort or willingness to review or upload the paperwork into his chart. The lack of listening, understanding, and basic professionalism was very concerning. As a nurse, I found this experience especially frustrating and disappointing. Access to primary care--especially for appropriate follow-up--should not be this difficult. After reading similar experiences from other patients, I feel confident that changing providers is the safest and most appropriate decision for us. Due to the nature of this encounter, I also intend to report this experience and provide appropriate documentation to outside agencies to ensure this issue is addressed and does not continue to affect other patients. You never know the circumstances or backgrounds of the patients and families you are interacting with--compassion, professionalism, and proper communication are essential in healthcare.

After 5 years of going to this the doctor and him being aware of things he all of a sudden seemed…read moreto not know what was going on with me/patient. He would ask questions such as do you get sick a lot. Do you have allergies things that I felt like he should already have known if he had looked at my chart. I think he just is in it for the money, he does not seem to actually care, especially when you call to see if your health insurance is covered because you have to get new insurance then to be told the only way they will allow you to know is if you make an appointment first and pay upfront. Stay away. there are better doctors and staff at other offices in the city that actually care.

I am pretty happy with this clinic for the following reasons…read more I don't have to pay or get validated to park. I can get in to see a PA if I want. Refills are a bit easier here than other clinics. Close to home But I don't feel like anyone here really cares.

Great visit Dr, Kelly is awesome. Very kind and explained everything I needed to do to get better…read more I really appreciate my conversation with her. Made my day .

Dr. Keith Beck is very knowledgeable, professional, empathetic. He listens attentively to All your…read moreconcerns and addresses each one and makes sure you fully understand. He explains any and all Options available for your best care with any and all your health issues. Highly recommend--been going to him For 20 years.

After years of bouncing around different places, I finally found a spot that gets it right. My PA,…read moreBrian, strikes the perfect balance of great service and timeliness. He's quick, thorough, and genuinely takes care of things without making you feel rushed. The rest of the staff is great too--friendly and efficient. I'm planning to stick around here for a while because it's hard to find this kind of consistency.