Very un-helpful and un-friendly. I went to drop off a package there because they are a UPS drop off…read moreand the kid behind the counter tells me to put it with the rest then some old man that also works there approached me practically yelling at me not to be at the very spot I was just, seconds ago, told to be. It would be very nice if everyone was on the same page. And instead of coming all unglued on me he should have told the kid that, but maybe the kid was the bosses son so he had to vent on me. I've spent hundreds of dollars there and they treat me like a piece of cr@p. Over what? He heard what the kid said, he was 2 feet from him, FFS. These folks got some serious issues. I asked for help looking for things there and they can't seem to find anything. I always end up finding what I need, IF they have it. And when they do have what I need, it's ALWAYS twice what Amazon wants for the exact same item. This place is for emergencies and need now basis ONLY! Trust me, these people are either darn fools or just plain lazy. I'd rather drive the extra 10 minutes and go to Isham's Hardware instead. Take my advice, you'll be glad you did!

What an INCREDIBLE place for an engagement ring. It can be difficult trying to find a jewelry store…read morethat really cares about the product they're selling and who they're selling it to. Abby was responsive, hard at work, and a fantastic sales woman. I could not be more satisfied with my ring. BUY FROM ABBY!!!

I just had the most unhinged experience at their Harvard location with what I believe may be Abby's…read moreson. I took my ring in to be resized in late April. I picked it up several days later and it fit, so I left not thinking anything of it. Put it in my jewelry armoire as soon as I got home. Took it out several weeks later to put on and noticed the stone was loose. It's loose enough I don't feel comfortable wearing it, so I put it on my to-do list to take it back for the prongs to be adjusted. I called the store earlier this week explaining and they advised to bring it in. My dog got sick not an hour after I hung up so that consumed the next two days and I was unable to make it back. I went in today since I'm off work and explained and the man at the desk said he remembered speaking with me. He then inspects the ring and says it will be another $150 (on top of the $250 I paid for the resizing) to fix the issue. I explained it didn't seem logical for me to have to pay additional money for what was clearly an issue caused by the resizing. The man went on about how it wouldn't be fair to them, so I said, "Okay, I'll take my ring back, then." He wouldn't give it to me! He then said, "You have some options: you can either stand there and be hard, or you can take a seat and we can see if we can work something out with you." Appalled by his aggression and his unwillingness to hand over my ring, I stated again, "I'm good standing, and I'll take my ring back now, please." He proceeds to demand I leave "his" store, to which I replied, "I will GLADLY leave as soon as you give me my ring back." He finally returned it after I asked for the third time, all while getting even more aggressive and raising his voice about how they "don't want my business" as I was walking out the door. I was shaken by the aggression as it was, and then he started following me to my vehicle, still yelling; what, exactly, I don't know as I couldn't hear over the traffic noise. I immediately locked my doors as soon as I got to my car and left. There was a security guard there who witnessed the entire incident. I was never aggressive, never raised my voice, etc., yet was met with utterly unhinged behavior. Do NOT give this company your business. Women are clearly unsafe with this unstable man.