Amazing people and their work was just brilliant. Highly recommend. No one really wants to visit…read morethe body shop but when you do you want to know that it's gonna come back as good as the original or better if we could! And they did it. Amazing.

Absolutely the kind of shop you want and need for your auto body damage. My insurance company…read morereferred me to Julian's, and now my faith in my insurance is validated. I had a minor collision (major to me!) in Tennessee, and USAA insurance gave me the name of this body shop to get an estimate. They ran through the systems and parts needed and gave me the estimate, but I still heard a disconcerting noise. The owner Matt Julian went under my truck and found a bent heat shield, which he bent back into place. I thank them for taking the extra time to listen, to believe me, to understand my concern, and to persist in problem solving. You won't be sorry for trusting them with your vehicle--and your worry.

Lucas at Cumberland Kia is the definition of excellence…read more I came in needing a new tire, but what I received was far more than a simple service appointment. Lucas carried himself with a level of professionalism, care, and integrity that you don't see every day. He didn't just replace a tire -- he restored peace of mind. He moved with confidence, explained everything clearly, and treated my situation like it genuinely mattered. There was no rush, no attitude, no shortcuts -- just someone who takes pride in doing things the right way. In a world where customer service often feels transactional, Lucas reminded me what true service looks like: kindness, skill, and a commitment to making sure people leave better than they arrived. If you want someone who goes above and beyond, someone who turns an inconvenience into a moment of relief, ask for Lucas. Cumberland Kia is lucky to have him, and customers are blessed to be served by him. One of your ultimate favorite customers Honey Burford

I brought my car in for a repair and I could never get a hold of Cumberland Kia to check on the…read morestatus of my car. I called every department multiple times trying to get connected with the service department to check on the status of my car and they would say they would call me right back, yet I would never receive a call back. The service department never answered the phone. I am very frustrated with my experience here considering it is already a large inconvenience to not have a car, and on top of that I am having to get past poor customer service and no communication with the dealership. There is no comfort that my vehicle is in good hands.

My Challenger started driving funny within six months of buying it. I called Bryan and told him…read morewhat my car was doing & he told me that my hunch was right and it needed a clutch. That came in, so I dropped it off with them, after hours. The next day, Mike called me and told me the service was done, and they'd found another issue there, and fixed it as well after hunting down the part for me. I couldn't have asked for a better price or repair time. They definitely beat the books!

Horrible place I've took 2 cars there and a total of almost $1300 later and neither were fixed…read more It's been a year since it happened and I thought I'd give them a yearly review. For their service they gave me. They put the wrong exhaust on car and it caught fire. Melted my cv joint and costed me hundreds more to fix it. Charged me $300 to fix another car that had a problem starting and it started the issue again the very next day. No refund no fix to the issue. This place suuuuuucks!!!!!

They ran a diagnostic on my Toyota RAV4 and could not make heads or tails of it. Aired up my spare…read moretire and told me to take to dealer. They had it 48 hours and never called me to tell me it was ready. When I picked it up I had to walk to the back lot to retrieve it. They didn't even have the courtesy to bring it up for me knowing I was on my way. I'll be going someplace else.

My husband believes in supporting local businesses. He goes to this place and exactly tells them…read morewhat has to be checked- they decide to do something else and charge him $1300 for it!! Problem is not fixed, so now we have to go to another place, because local brother's business decided to rip another family off! And there's nothing we can do about it!!!

BEWARE!!!! BAD BUSINESS!!!! SCREENSHOTS AS PROOF!!!!…read more I recently purchased a truck from this dealership. I worked with Mat Lyons. DO NOT USE THIS DEALER OR THIS SALESMAN. First, I purchased from out of state. I have in writing that the vehicle needed to tagged and titled in my state. He assured me he handled this. It has still not been handled and I've received no paperwork regarding my tag and title. Second, a test drive was never offered when the truck was driven off the lot, and he was informed of a serious wobble noticed on the way home. He lied and told me it just needed to be driven, then stopped responding. All six tires were bad on a vehicle he told me had NEW tires. I know because I just paid to immediately replace them. Third, he promised the truck delivered with a full tank of gas. When I brought to his attention the truck did not have a full tank of gas, he offered to Venmo me $50, but never sent the money. Fourth, He lied to me about the truck being DEF deleted by Ford. It's only half deleted and will cost over $1000 to finish so as not to destroy the engine. I truly thought I could trust this dealership. I was dead wrong. Don't get taken like I have. See Google review for proof. Edited to update I spoke with Shane, the sales manager, who informed me they will take care of my plate "because we have no choice," but they will not honor the rest. Complaint forwarded to the AG office of TN Consumer Protection Division.

So we had our daughters Ford Edge there for 8 weeks waiting for a new engine. They never ordered…read moreit, said it could have been an exhaust system which would have been cheaper. Waited another week to check that, they never did. Husband and daughter went there, never checked anything and was told they should take it to a muffler shop to look at it. THEY ARE A COMPLETE JOKE, unprofessional and worthless so called repair shop.

Let's start off with the only positive side of this review!…read moreThey are super nice when I first brought my truck to them and then a month later my outback. The body work they did after my wrecks as on point! But this is where the positive ends! First we will start off with when I first leave their shop after picking up my truck at their closing time and I get 5 miles down the street and my rear view mirror falls off and I have to go 4 days with no rear view mirror because it was a holiday and a weekend, now to the fun stuff! Once I finally got my truck back is when the problems starts! 30 miles after driving my truck, my front driver side caliper bolt came out as I was about to pull on my street, then right before I pull into my driveway, my bottom bolt falls out and my caliper falls on my wheel and prevents me to back into my driveway! I bring my truck to them and their response was "we didn't even disassemble the brakes! But they put New bolts in but told me "I don't see why you think we are responsible for the repair of your wheel, so put a claim in with your insurance". Roughly a month and half has passed by and no repair of my wheel, as I dropped my father off at the airport, I was about to get on the freeway and then clunk clunk clunk, MY PASSENGER FRONT CALIPER BOLT FELL OUT! Now I am assuming they will say the same thing even though this was the assembly they had to tear down to repair! More damage not to my other wheels and I am stuck waiting for for AutoZone to open to purchase the tools and bolts to fixed my caliper! Remainder of the damage remaining is: no repair to my damaged from dif case, no repair of my fuel tank fill tube flap, no repair of my side step placement, front driver fender not repaired, front passenger caliper bolt missing, both driver and passenger front wheels damaged on the inside and their response is to me "put a claim in with my insurance" P.S. I will continue to update this review as things progress and as I remember more things!

They went above and beyond. The work needing to be repaired was from a deer. It was replacement and…read morepainting of hood, grill, and brackets. They fixed a dent in the side fender and fixed a rattling noise under the dash that had been there as long as I've owned it. A true example of customer service. And not to mention the work looked better than new. Great job! I will use again if needed and highly recommend!

I'm a new customer here. The staff is friendly and knowledgeable. Good customer service is rare…read morethese days but still in existence at Doc's. You have to be able to trust your mechanic and from a person that cares about maintaining his vehicles I trust these folks based on my initial experience. They appear to spend money on staff rather than flat screen TVs, coffee and donuts. The place is neat and clean but nothing fancy, just how I want my mechanic's shop to be. Spend your money on the things that matter most, the quality of people you hire and their training. I work in Cookeville but live an hour away and have tried multiple shops closer to home, as of now I'll be inconveniencing myself to come here, they're just that good!

Been coming here for a couple of years. Both my truck and my wife's SUV. Service has always been…read moregreat and very competitive prices!

Great dealership good people. Good selection of vehicles and the service department delivers.read more

I was referred to this dealership by a local, highly rated repair shop. The shop could not get to…read moremy issue as it is a one-man-owned location. So, fast forward to this afternoon around 1 p.m. Last night my ignition module locked up and it needed to go to a dealer for work. First, they do NOT list a phone number on their website. Clearly, they don't want to answer phones. They did have a "chat" link so I sent three messages. Finally someone in SALES called me - I wanted service. This guy tried to transfer the call and luckily he had given me the phone number as it disconnected me. When I got the service department, I told them the problem and was told I could bring it in - I said it would be about an hour. When I walked to the service desk, the first thing I was asked, was "where is your ride to take you home?" I said I needed to get a rental car. Then, he said they could not, at all, get to even diagnosing it for TWO WEEKS. He could have told me that on the phone at 2:30!!! But, no, he waited till I had drive 25 miles (I had told him where I was coming from) and he never said anything about not being able to get a rental in that town! They had no way of arranging for one. they DID call Enterprise, but it was after 3 p.m., their cutoff for picking me up, from a town 40 minutes away! My engine was still on, I drove to a shop in the adjoining town near where I live. By the time I got the local Enterprise on the phone, SAME issue - no ride.