We rented a Chevy Equinox from Dependable Auto Sales last week for our Pensacola, Florida vacation…read moreafter Enterprise of Cookeville hoodooed us out of a booking we had had since February. It was a very dependable vehicle that safely got us there and back without any issues. They literally rented to us on the fly as we didn't know what we were going to do when things went south with Enterprise. Vince was amazing! He took the time to answer all of our questions and work with us to save our vacation. The other guys in the office were very friendly and welcoming as well. We also bought a pickup truck from them in the past that has also been a very reliable and dependable vehicle. They stand by their word and in today's world that goes a long way and means a lot. I honestly can't say enough about them. I very, very highly recommend them for both rentals and buying. We will definitely be doing more business with them in the future!!

From the owner: Dependable Auto Sales specializes in quality used cars, trucks, and SUVs, flexible financing…read moreoptions, rental vehicles, and automotive service. We pride ourselves on honest customer service and helping drivers throughout Cookeville find a dependable vehicle they can trust.

I've been having electrical issues with my 2005 Tacoma. I typically take my vehicle to an…read moreindependent mechanic due to cost, but I chose the Toyota dealership because I expected an accurate diagnosis and repair done correctly the first time. After two days in and a $200 diagnostic fee, I was informed that my aftermarket stereo--installed and functioning without issue for 15 years--was causing electrical feedback and was responsible for the problem. I was also told that the issue could not be repaired. During my discussion with the technician, the explanation was obvious he didn't know what he was talking about. I took my truck to a stereo shop. They quickly determined that the actual problem was a failing starter. Once the starter was replaced, the electrical issue was fixed. Two months later I still haven't had the problem.

Ronnie Bean helped my husband and I order a new Toyota Land Cruiser. He was excellent to work with…read moreand a wonderful communicator through out the process, as we live hours away.

Don't be deceived by their 30 day bumper to bumper guarantee, that gave me more confidence in them…read morethan I should have had when I bought my jeep from them. I noticed a crack and a chip in the windshield, which is a safety concern, and they would not help. Take your business somewhere else.

My husband and I purchased a truck from Overdrive USA around 3 years ago. David Gist helped us and…read morewas wonderful! David answered all our questions and helped us every way he could. We stopped by there looking at trucks for my daughter last week. David was off, so Toby Neal said he would help us, and they would split the commission. WOW, did I say help? My husband told him the truck he wanted and when he came back with the figures, it was laughable. We have excellent credit, but they used a 9 or 10 percent interest rate to get the monthly payment & then Toby tried to tell us 3 or 4 % in the interest rate only made about $15.00 difference in the monthly payment. Toby Neal's attitude left a lot to be desired, maybe he thought we didn't have money, or he was not wanting to split commission with David. Either way, he made us feel like they didn't want, or need our business. This review is not against the dealership. It is Toby Neal's review. DO NOT USE TOBY NEAL if you go there.

This is an update from my post of 5/13/26. Ok, after SIX weeks, this dealer finally came up with…read moremy forms that I signed and am legally supposed to have copies of anything I sign, pertinent to the purchase of my used car. I finally had to resort to threatening them with having an attorney send a demand letter for the pages. The people at Nissan of NA told me I would have to send this letter to THEM!!! And, they mad it abundantly clear they would do NOTHING to help me with the dealer as it was privately owned. So, getting the pages from them, including the CARFAX report upped this review from * to **! Still not good, but when I finally put the need in words the sales manager could understand, it went from "we don't do this" to "we shred these forms" all of which I know is bogus. If they are legal forms, acknowledging I understood the purchase, they cannot shred them. So, I told him "If you buy a house, you get all copies of pages you signed, including ones you put your initials on every page, even blank ones" therefore, you have them and you will give them to me. Bottom Line: I finally got the CARFAS and TEN pages I signed! And, I no longer have any reference advertising the dealer on the back of my car!

We purchased a used Nissan from this dealership on 4/7/26. The sales person Isaac Phillips sold us…read morethis vehicle. We took it for a test ride and noticed there were issues with it which we told Isaac during the test drive, told us we could bring it in to be looked at by service. So today 4/22 vehicle is in shop. received a call from Ty. telling us there are several issues wrong. So now they want almost $900.00 to fix the issues that should of been fixed before the vehicle was even put on the lot for resale ! These issues with this SUV are safety issues !!! I am putting this out there so people know how this dealership operates ! BUYER BEWARE !!!!! If I could give a O I would. My mouth is going to be there worst enemy !

Mark Shirk, was my sales person. He has integrity and will help you in your purchase. The customer…read morecomes first. He is a fine and honest man to do business with. I would recommend him for all vehicle sales and he is the most knowledgeable about the vehicles he sales.

Mike in Service dept. was efficient, friendly, and knowledgeable…read more He communicated with me progress of the repair, and I felt informed. His welcoming and friendly attitude was great!!! I'd recommend to everybody.

they consistently provide quality repair and maintenance for all my Toyota vehicles. I have been…read morecoming here for a long time. their body shop is also too notch.

My 86-year old mother and I found ourselves stranded with car trouble. We were driving my 2025…read moreJeep Wagoneer, with only 2244 miles, when we had engine trouble at a nearby Rest Area. We were towed to Cumberland Auto Center, and they saved us. Being 2 days before Christmas, the part needed was not going to arrive overnight. Kris and the team got the part ordered, put us in a loaner vehicle, moved all our luggage and coolers from the Wagoneer to the loaner, and got us back on the road in a few hours. When we came back through the Saturday after, my Wagoneer was fixed and within 15 minutes, we were back on the road again. I can't say enough about the service as well as care they gave us.

We were pleasantly surprised by the exceptional customer service provided by Josh Savage, Service…read moreAdvisor, and other staff members. Mr. Savage analyzed and determined a problem with our front & rear breaks in a friendly, professional & expedient manner. We highly recommend Cookeville Honda for service! Sue Kelly-Graham & Terry Graham

Took our 2025 Honda pilot in to the service dept because air conditioning blower kept going on and…read moreoff. This had happened right after we bought the car new, last year. They replaced the blower. Now a year later it is going out again. The service guy said it was working fine. There is some thing wrong with it as it is hit and miss as to whether it is going to stay on. We paid for CAR DOC and the service guy said, " just bring it back if it happens again." Then he called my husband an "old man". Rude and implied we were lying about the faulty air conditioning blower. Lousy service and will never deal with Cookeville Honda again. We were told the service mgr would contact us. Never happened

Brought in my Cadillac XT6 for repair. Parts have to be ordered. A return visit is in the works…read more So far, I've been treated well and honestly. I will update this review when my XT6 has been fully repaired. ***UPDATE*** I received a call that the part they ordered for me had arrived at the dealership. They had an appointment made for me a day later. It took 3 hours to complete the job. Everything worked as I expected it to. It was a pretty simple process. I have no complaints, the service department kept me in the loop as needed. I see all of the negative reviews here, but Carlin Chevrolet took great care of me. I'd return for service again if needed. I drove 50 miles from Kentucky because they honored my independent service warranty contract. That was a win-win for me.

I believe them to not be truthful on needed repairs. I've caught them in lies. I've mysteriously…read moreneeding more repairs after haveing work done there. I DO NOT recommend them even as a last resort.