My Challenger started driving funny within six months of buying it. I called Bryan and told him…read morewhat my car was doing & he told me that my hunch was right and it needed a clutch. That came in, so I dropped it off with them, after hours. The next day, Mike called me and told me the service was done, and they'd found another issue there, and fixed it as well after hunting down the part for me. I couldn't have asked for a better price or repair time. They definitely beat the books!

Horrible place I've took 2 cars there and a total of almost $1300 later and neither were fixed…read more It's been a year since it happened and I thought I'd give them a yearly review. For their service they gave me. They put the wrong exhaust on car and it caught fire. Melted my cv joint and costed me hundreds more to fix it. Charged me $300 to fix another car that had a problem starting and it started the issue again the very next day. No refund no fix to the issue. This place suuuuuucks!!!!!

They ran a diagnostic on my Toyota RAV4 and could not make heads or tails of it. Aired up my spare…read moretire and told me to take to dealer. They had it 48 hours and never called me to tell me it was ready. When I picked it up I had to walk to the back lot to retrieve it. They didn't even have the courtesy to bring it up for me knowing I was on my way. I'll be going someplace else.

My husband believes in supporting local businesses. He goes to this place and exactly tells them…read morewhat has to be checked- they decide to do something else and charge him $1300 for it!! Problem is not fixed, so now we have to go to another place, because local brother's business decided to rip another family off! And there's nothing we can do about it!!!

They did a repaint on my cars hood and both front fenders they did an excellent job in matching the…read morepaint and blending it in with the rest of the car cost was what the told Mr it would be I would give them a thumbs up and you should give them a call they even sent me a card in the mail thanking me for my business.

Amazing people and their work was just brilliant. Highly recommend. No one really wants to visit…read morethe body shop but when you do you want to know that it's gonna come back as good as the original or better if we could! And they did it. Amazing.

Don't be deceived by their 30 day bumper to bumper guarantee, that gave me more confidence in them…read morethan I should have had when I bought my jeep from them. I noticed a crack and a chip in the windshield, which is a safety concern, and they would not help. Take your business somewhere else.

My husband and I purchased a truck from Overdrive USA around 3 years ago. David Gist helped us and…read morewas wonderful! David answered all our questions and helped us every way he could. We stopped by there looking at trucks for my daughter last week. David was off, so Toby Neal said he would help us, and they would split the commission. WOW, did I say help? My husband told him the truck he wanted and when he came back with the figures, it was laughable. We have excellent credit, but they used a 9 or 10 percent interest rate to get the monthly payment & then Toby tried to tell us 3 or 4 % in the interest rate only made about $15.00 difference in the monthly payment. Toby Neal's attitude left a lot to be desired, maybe he thought we didn't have money, or he was not wanting to split commission with David. Either way, he made us feel like they didn't want, or need our business. This review is not against the dealership. It is Toby Neal's review. DO NOT USE TOBY NEAL if you go there.

I'm a new customer here. The staff is friendly and knowledgeable. Good customer service is rare…read morethese days but still in existence at Doc's. You have to be able to trust your mechanic and from a person that cares about maintaining his vehicles I trust these folks based on my initial experience. They appear to spend money on staff rather than flat screen TVs, coffee and donuts. The place is neat and clean but nothing fancy, just how I want my mechanic's shop to be. Spend your money on the things that matter most, the quality of people you hire and their training. I work in Cookeville but live an hour away and have tried multiple shops closer to home, as of now I'll be inconveniencing myself to come here, they're just that good!

Been coming here for a couple of years. Both my truck and my wife's SUV. Service has always been…read moregreat and very competitive prices!

BEWARE!!!! BAD BUSINESS!!!! SCREENSHOTS AS PROOF!!!!…read more I recently purchased a truck from this dealership. I worked with Mat Lyons. DO NOT USE THIS DEALER OR THIS SALESMAN. First, I purchased from out of state. I have in writing that the vehicle needed to tagged and titled in my state. He assured me he handled this. It has still not been handled and I've received no paperwork regarding my tag and title. Second, a test drive was never offered when the truck was driven off the lot, and he was informed of a serious wobble noticed on the way home. He lied and told me it just needed to be driven, then stopped responding. All six tires were bad on a vehicle he told me had NEW tires. I know because I just paid to immediately replace them. Third, he promised the truck delivered with a full tank of gas. When I brought to his attention the truck did not have a full tank of gas, he offered to Venmo me $50, but never sent the money. Fourth, He lied to me about the truck being DEF deleted by Ford. It's only half deleted and will cost over $1000 to finish so as not to destroy the engine. I truly thought I could trust this dealership. I was dead wrong. Don't get taken like I have. See Google review for proof. Edited to update I spoke with Shane, the sales manager, who informed me they will take care of my plate "because we have no choice," but they will not honor the rest. Complaint forwarded to the AG office of TN Consumer Protection Division.

So we had our daughters Ford Edge there for 8 weeks waiting for a new engine. They never ordered…read moreit, said it could have been an exhaust system which would have been cheaper. Waited another week to check that, they never did. Husband and daughter went there, never checked anything and was told they should take it to a muffler shop to look at it. THEY ARE A COMPLETE JOKE, unprofessional and worthless so called repair shop.

I was out-of-state in desperate need of help. I called 6 mechanic shops and nobody could get me in…read more I was so blessed because when I called them and explained what was going on, they said to bring it down, even though it wasn't transmission related. And they did a wonderful job. The customer service was spectacular. I really appreciate all that they had done for me.

Jesse and team did a fantastic job with the rebuild of my 2005 F150 4x4 over a year ago. I was so…read moreimpressed, I have just delivered a second vehicle for another transmission rebuild. They do a good job at a good price. They will tell you what they recommend and I trust their recommendations.

I thought these guys were super nice and helpful. My car broke down and I used them to tow me to…read moretheir dealership and they ended up doing the work on it as well. Not only that but I had my two dogs in my car as well and it was 97 degrees outside. Not only was every person I met at this dealership kind to me, but they were concerned for the safety of my dogs. There were multiple mechanics that brought my dogs water and they even let us stay in the employee break room until my ride came to get me. One man even got some dog bowls out of his truck for me to use. They were all so kind and helpful. They performed the work very fast. They got my car around 2 or 3 on Friday, had to order a new radiator, and it was ready on Monday by 4pm. It wasnt the cheapest work but seems to be quality and I would go back. Everyone was so nice which goes a long way these days.

Great dealership good people. Good selection of vehicles and the service department delivers.read more