We rented a Chevy Equinox from Dependable Auto Sales last week for our Pensacola, Florida vacation…read moreafter Enterprise of Cookeville hoodooed us out of a booking we had had since February. It was a very dependable vehicle that safely got us there and back without any issues. They literally rented to us on the fly as we didn't know what we were going to do when things went south with Enterprise. Vince was amazing! He took the time to answer all of our questions and work with us to save our vacation. The other guys in the office were very friendly and welcoming as well. We also bought a pickup truck from them in the past that has also been a very reliable and dependable vehicle. They stand by their word and in today's world that goes a long way and means a lot. I honestly can't say enough about them. I very, very highly recommend them for both rentals and buying. We will definitely be doing more business with them in the future!!

I've been having electrical issues with my 2005 Tacoma. I typically take my vehicle to an…read moreindependent mechanic due to cost, but I chose the Toyota dealership because I expected an accurate diagnosis and repair done correctly the first time. After two days in and a $200 diagnostic fee, I was informed that my aftermarket stereo--installed and functioning without issue for 15 years--was causing electrical feedback and was responsible for the problem. I was also told that the issue could not be repaired. During my discussion with the technician, the explanation was obvious he didn't know what he was talking about. I took my truck to a stereo shop. They quickly determined that the actual problem was a failing starter. Once the starter was replaced, the electrical issue was fixed. Two months later I still haven't had the problem.

Ronnie Bean helped my husband and I order a new Toyota Land Cruiser. He was excellent to work with…read moreand a wonderful communicator through out the process, as we live hours away.

Don't be deceived by their 30 day bumper to bumper guarantee, that gave me more confidence in them…read morethan I should have had when I bought my jeep from them. I noticed a crack and a chip in the windshield, which is a safety concern, and they would not help. Take your business somewhere else.

My husband and I purchased a truck from Overdrive USA around 3 years ago. David Gist helped us and…read morewas wonderful! David answered all our questions and helped us every way he could. We stopped by there looking at trucks for my daughter last week. David was off, so Toby Neal said he would help us, and they would split the commission. WOW, did I say help? My husband told him the truck he wanted and when he came back with the figures, it was laughable. We have excellent credit, but they used a 9 or 10 percent interest rate to get the monthly payment & then Toby tried to tell us 3 or 4 % in the interest rate only made about $15.00 difference in the monthly payment. Toby Neal's attitude left a lot to be desired, maybe he thought we didn't have money, or he was not wanting to split commission with David. Either way, he made us feel like they didn't want, or need our business. This review is not against the dealership. It is Toby Neal's review. DO NOT USE TOBY NEAL if you go there.

I bought a brand new Nissan Versa S manual from here and my experience was above all expectations…read more I went through cars.com so my price was already negotiated. I am from California and worked with my sales guy Lance and he went above and beyond to get my car I wanted. I drove from California to Tennessee to pick it up and drive it back in hopes there would not be any tricks or scams. Much to my pleasant surprise, there was NONE and everything was cut and dry. My interest rate on my loan was even lowered than pre-negotiated which was nice. I was very skeptical coming from the other side of the Country to buy a car but the entire process was very upfront with no hidden markups or hidden upgrades I did not want. Thank you to Lance and the Nissan team there for making this a trouble free comfortable experience. I love my car. I am certainly recommending you guys to my friends, family or my fellow Yelpers! It was certainly worth the long drive for a great buying experience. I will definitely be buying from you guys again in the future.

This is an update from my post of 5/13/26. Ok, after SIX weeks, this dealer finally came up with…read moremy forms that I signed and am legally supposed to have copies of anything I sign, pertinent to the purchase of my used car. I finally had to resort to threatening them with having an attorney send a demand letter for the pages. The people at Nissan of NA told me I would have to send this letter to THEM!!! And, they mad it abundantly clear they would do NOTHING to help me with the dealer as it was privately owned. So, getting the pages from them, including the CARFAX report upped this review from * to **! Still not good, but when I finally put the need in words the sales manager could understand, it went from "we don't do this" to "we shred these forms" all of which I know is bogus. If they are legal forms, acknowledging I understood the purchase, they cannot shred them. So, I told him "If you buy a house, you get all copies of pages you signed, including ones you put your initials on every page, even blank ones" therefore, you have them and you will give them to me. Bottom Line: I finally got the CARFAS and TEN pages I signed! And, I no longer have any reference advertising the dealer on the back of my car!

Mike in Service dept. was efficient, friendly, and knowledgeable…read more He communicated with me progress of the repair, and I felt informed. His welcoming and friendly attitude was great!!! I'd recommend to everybody.

As a 20 plus year driver of Chrysler vehicles. I have never felt like an unvalued customer as I…read morehave at this dealership. I purchased a MOPAR service contract for oil changes at another dealership. I was told that they don't honor those contracts and was charged a ridiculous fee for an oil change. Called on Friday to ask about a coupon I received for tires (since I needed new tires). I was told that they don't honor any coupons even if they came from Dodge. As a military spouse stationed all over the country, this is the first time I've ever been told they don't accept a Mopar service contract or coupons sent in the mail. Save yourself some time and money, just drive 15 miles to the south to Sparta.

they consistently provide quality repair and maintenance for all my Toyota vehicles. I have been…read morecoming here for a long time. their body shop is also too notch.

My career experience was Auto Dealership Service,Parts and Collision…read moreMoved to Tn in 2012 My vehicle sustained substantial damage while parked and I never considered any other options except Cumberland Auto Center. My Honda was repaired and the results exceeded my expectations A shout out to Shannon and Mark Both provided outstanding communication and great service Thank You for a job well done !!!

We were pleasantly surprised by the exceptional customer service provided by Josh Savage, Service…read moreAdvisor, and other staff members. Mr. Savage analyzed and determined a problem with our front & rear breaks in a friendly, professional & expedient manner. We highly recommend Cookeville Honda for service! Sue Kelly-Graham & Terry Graham

got an oil change and tire rotation. received multipoint…read morechecklist. engine air filter and cabin air filter passed inspection. car is a 2024 but I've never changed the filters based on checklist. I bought filters and changed myself--astonished to discover filters so dirty they turned out to be hurting gas mileage. after talking to the manager he didn't attempt do or say anything to keep us as a customer. he only said he'd take care of it by talking to the service tech. can't trust them: Beware!

Brought in my Cadillac XT6 for repair. Parts have to be ordered. A return visit is in the works…read more So far, I've been treated well and honestly. I will update this review when my XT6 has been fully repaired. ***UPDATE*** I received a call that the part they ordered for me had arrived at the dealership. They had an appointment made for me a day later. It took 3 hours to complete the job. Everything worked as I expected it to. It was a pretty simple process. I have no complaints, the service department kept me in the loop as needed. I see all of the negative reviews here, but Carlin Chevrolet took great care of me. I'd return for service again if needed. I drove 50 miles from Kentucky because they honored my independent service warranty contract. That was a win-win for me.

I believe them to not be truthful on needed repairs. I've caught them in lies. I've mysteriously…read moreneeding more repairs after haveing work done there. I DO NOT recommend them even as a last resort.