I had a great experience here. Fast, friendly, and they took care of a bunch of little things as…read morewell like a listens plate light and filling up my tire.

Not able to give a good review because the staff was not helpful. I pulled up to the bay which…read morealready had a car in it. I waited for a few minutes, not long, and a employee came out and asked what type of service I wanted. I said just the oil and filter changed. The employee said, "we probably don't have a filter to fit this car." He walked away and came back within a couple of minutes and said, "sorry we don't have a filter." Granted it was 20 minutes until they closed but there was no offer by the employee of options. Maybe, I can have one tomorrow or let me make a call and see if another store has it. Nothing- "just sorry, we don't have that filter." So I pulled off. By the way it was a Toyota 6 cyl car- not an exotic model by any means.

It's an oil change. Pulled in. They changed my oil. I left. lol .. nice place and they were quick…read moreand professional. I'll be back.

A bit of a wait but where isn't there one anymore? They were short staffed, obviously, as all were…read moreworking hard. Good service. No hard sell on things that were "recommended". I felt taken care of.

I brought my 2011 Honda Element to South Willow Auto Clinic to have them install new headlight…read moreassemblies that had oxidized horribly. I brought them the OEM parts to use, but the bracket on one assembly was broken. I tried reaching out to the online parts dealer to get a replacement sent overnight, but they couldn't get it to me that quick. Since the car's bumper had been removed for the install, I didn't want to have the bumper re-installed a second time. I called the local Honda dealership to get the OEM part, but they couldn't promise it to me for 3 to 4 days. Stacy @ South Willow Auto Clinic called the dealership on my behalf, and got them to get it the very next day. While the dealer's price was more than I paid online, being able to get the part so quickly avoided me having to have the bumper removed/replaced a second time. Stacy also charged me the same amount for the dealer's part. He was truly a life-saver. I am so pleased with the remarkable customer service and help provided by Stacy. I will definitely bring my vehicles to South Willow Auto Clinic in the future. I highly recommend them.

Was driving Denver to charlotte and had an alternator go out on me half way. They got me in quick,…read moreworked with warranty company and got me back on the road. Great people here, very honest and genuine. Hard to find somewhere like this. Highly recommend.

Aaron is amazing!! Super helpful and kind. Will definitely be coming back. Service was also great…read more 10/10 Thank you!!

Approximately 4:30 PM on Sunday I had a blowout on a trailer tire on the highway a few miles away…read morefrom this location. After putting my spare on I called this location and Michael was extremely helpful in locating the proper size and load rating tire and said yes they could do it for me right away when I arrived in about 15 minutes. He and Duane working in the shop were extremely professional polite and helpful and got me back on the road in less than 30 minutes!! especially grateful as I had a flight to catch in Nashville! Thank you!!

They drained the oil, changed the filter and never put any new oil in. My engine locked and cost me…read more2k. Never go here again.

My wife stopped at the Cookeville location at 5:20 pm to get a tire aired up. The service hours…read moresaid they are open until 6pm. As she approached the garage, a employee closed the bay door while looking at her saying he was there alone and closing. She seen another employee walk in to another room. All she was wanting was some air for a tire. Don't know if the employee didn't know what time it was or just lazy. Don't worry we won't bother you anymore.

I wouldn't let these clowns wash a hot wheels car. A simple…read moretire change turned into a complete nightmare. On top of smashing all five of my Toyota air sensors $150 each they replaced them with their cheap five dollar Walmart specials and didn't even program to my vehicle specifications leaving me with a tire pressure light on. At one point, I looked out into the garage and they had a half moon of tire balancing weights on the front driver's tire. Not to mention three out of five tires I bought brand new we're out of round. The shop manager is about as worthless as his mechanics.

Had to get a tire repaired. Waited 2 hours. They said they would call me and never did. When I came…read moreback they said I couldn't get the tire repaired and would have to replace it. Then didn't have the tire to replace it. Terrible service. Could have just told me to go somewhere else within 10 minutes.

My husband took his truck to Firestone for four new tires. Four. Tires. At a tire shop. He thought…read morehe had set them up for success. Apparently, he was too optimistic. He had an appointment scheduled for 10:00 a.m., but we dropped the truck off at 6:00 that morning so they would have it there and ready to go. He left it with them all day. That afternoon, he called to see if it was finished and was confidently told, "Yep, it's ready." Excellent. We arrive, and the truck is still on the lift, has NO TIRES ON IT, and--for reasons that remain one of life's great mysteries--the hood is open. Why the hood? Were they looking for the tires in there? After waiting another hour, they finally finished whatever automotive escape room they were working through and handed him the keys. He drives away, and immediately the dashboard lights up like a slot machine having a seizure. Every tire sensor is throwing warnings. He calls Firestone. "Oh, sometimes the sensors just need to calibrate." Ah, yes. Calibration. The next day, after my husband drove to work accompanied by enough beeping and buzzing to qualify the truck as heavy machinery, his work mechanic checked it out. Turns out ALL OF THE TIRE SENSORS WERE SITTING IN THE CUP HOLDER. I'm no ASE-certified technician, but I'm fairly confident the cup holder is not one of the recommended mounting locations for a tire pressure sensor. But the fun did not stop there. Apparently, instead of properly balancing the tires, they just kept throwing weights at them and hoping that eventually the problem would balance itself out through sheer determination. The amount of weight they used was above TDOT standards. Nothing inspires confidence quite like learning that the official repair strategy was apparently, "Just keep adding more weights and see what happens." So after paying a TIRE SHOP to install and balance TIRES, he had to take the truck to Casey at Cumberland Customs to have the tire-related parts actually installed on the tires and the balancing corrected properly. Firestone somehow took one of the most basic services in the automotive industry and turned it into a full-day group project where nobody read the instructions, everyone guessed, and the cup holder became a parts department. If you need tires installed and balanced correctly, I'd recommend Casey at Cumberland Customs. If you need four expensive rubber circles loosely associated with your vehicle, an alarming collection of wheel weights, and the rest of the parts hidden inside the cab like Easter eggs, Firestone has you covered.

Scheduled an appointment with S Jefferson Ave yesterday for 9 am this morning to replace all four…read moretires. The appointment got pushed until Thursday. I decided to call the S Willow Firestone and I am grateful I did. I called the store at 9 am and was check in for a 9 am appointment at 9:10 am. The representative that assisted me, Micah Johnson, was extremely professional and made me feel welcomed as I waited. The services performed were GREAT and services were completed in an impressive time. I cannot say better things about the staff. I will be coming back and referring all my family and friends to this location. If I could give 10 stars, I would.

I went in to Midas to check a small oil leak. Eric was so kind to call the dealership to check if…read moremy car was still under warranty. So he didn't charge me for looking at it. Very honest & helpful!!

my transfer case busted on old car they got a used part and…read morefixed in less than 24 hours so happy, thank you

We recently moved to Cookeville and wanted to buy a RAV4 locally. We worked with Jennifer and…read moreafter we got situated here went in and ordered a RAV4. We knew it might take awhile but after a little over a month, Jennifer texted us to say that they received one that was very similar to what we ordered. She got us lined up for a test drive and within a couple of hours we drove off the lot with our new RAV4! Jennifer went above and beyond to help us be able to purchase this one and was extremely friendly, efficient and helpful every step of the way for my wife and I! Jane and I would like to again say thank you to Jennifer for everything she has done! We will definitely buy from her and Cumberland Toyota again! If you are in the market for a Toyota, we highly recommend you stop in here and ask for Jennifer Marshall!

Traveling on state hwy 40 E, heading to Knoxville, our vehicle , a Toyota hybrid , Needed attention…read moreon an problem that we believe could be a health issue.Stopped in at Cumberland Toyota in Cookeville TN, I know it's Friday morning, but right away they had no time to help us out. While in their parking lot, looked up the next Toyota Dealer, no problem, bring it in, will take a look. Thank you Knoxville Toyota

Best price I could get on 4 new tires and alignment. They even included an oil change. Messed up…read morethe valve stem on a tire the next day and they replaced it for free within 15 mins of me pulling up. Chase specifically helped me and was awesome !

Come to find out, they broke the entire pulley mechanism on Toyota Tacoma and now I can't get down…read morethe spare.