worked on my bike efficiently and quickly. My headlamp had off on connection for a while then…read morenothing, I could not get my hands into where the connection was, she answered all my questions offered her wisdom freely about what she was doing and explained things I asked about she diagnosed all the connections to make sure it was only coming from one place. She was thorough and got the work done in an hour, I was happy and the price fair. I know a shop would have charged far more for Labour kept my bike for the day not giving me information about the work they did. This was an excellent experience overall and I recommend 100% I think the other comments about her asking what someone wants to spend was misinterpreted as trying to rip off and really it was asked from a place of I want y to I be fair to you before getting fully into it. thanks a bunch!

very terrible, came and general check, just provide viewing. said can not…read more fix the engine, what .? then when come？ I still paid the full amount she request , but nothing done. worst ever, suggest , stay away

I don't write reviews much but was compelled to give a shout out to driver *Mark* who happened to…read morebe at Petro Canada (Canada Way + 10th Avenue in Burnaby) when my car broke down.... He was extremely professional and pleasant to deal with... He make a horrible stressful situation more tolerable... He promptly provide service and towed my car to my desired location... Along the way, he was friendly during the ride and advised me of options to resolve my car issue. I couldn't ask for more during this time! He's the type of professional that the towing industry needs!

They charge too much ,and they are so rude , They charge me…read morefrom two or three kilometres About 300 hundred dollars that's not fair.

BE AWARE BEFORE HIRING THIS COMPANY! READ ONE-STAR REVIEWS ON YELP AND GOOGLE MAPS…read more Based on my experience, I would strongly advise potential customers to get a detailed written quote before agreeing to any service. On May 17, 2026, I called for a battery boost service and was quoted $89 + tax over the phone. During the call, I clearly explained that my vehicle was parked in my building's parking garage and that access would need to be arranged. I was told this would not be an issue. However, when it came time to pay, I was charged $174.15--almost double the quoted amount. Thinking there had been a mistake, I immediately called the company. I was then informed that an additional $40 underground parking fee (which I would have mentioned if I had known) and a fuel surcharge had been added to the bill. These charges were never disclosed or mentioned before the service was performed. After reading other reviews on Google, I noticed several customers reporting the exact same issue: being quoted one price and then charged significantly more because of undisclosed fees. If this has happened repeatedly, why not provide customers with a complete and transparent quote upfront? I have spent so much time trying to resolve this matter directly with the company, but I have been unable to obtain a satisfactory response. The issue is not the existence of additional fees--it is the failure to clearly disclose them before the service is provided. Transparency matters. Customers deserve to know the full cost before agreeing to a service, not after the work has already been completed. As a result, I will be filing a complaint with Consumer Protection BC and hope that this helps prevent other consumers from having the same experience.

Don't tow your car with them…read more I had a great experience with the tow itself following an MVA 3 weeks ago - I got their contact information from ICBC as an approved vendor - they arrived promptly (literally within 10 minutes) and the driver was very nice. Unfortunately, I can't say the same for the manager. I came by the lot last week to get some forgotten items out of my car - no issues there. Besides all of the cars being left unlocked with keys in the ignition. Not that they can go very far, but it doesn't feel very secure. I also felt like my car looked a little rougher than it did before (my drivers door which previously could not open, has been pried open). Today, I come by, as instructed by a claims supervisor to collect my license plates and a couple of floor mats I forgot to collect last week, and it was the end of the world. I explained which car I was there for, and the "manager", despite seeing me less than a week ago, proceeded to yell and scream at me, accusing me of being a "thief" and threatening to call the police on me, and to close the gate and lock me in the lot (btw - forcible confinement is a criminal offence and valid reason to call the police). What a wonderful way to treat a customer. Unfortunately for him, I was not scared of him and stood my ground that as the owner of the vehicle, it is my right to access my vehicle. The girls inside came out and were very nice - they apologized for his ridiculous behaviour, and let me out of the lot. Moral of the story - have your car towed elsewhere. If I could move my car out of their lot, I would. They don't deserve a single cent of yours or ICBC's money. Learn how to treat people with respect -------------- Update: May 7 I received a call from them this afternoon - I initially anticipated it was the owner calling to talk about my review - Instead it was the dispatcher, who is one of the girls who I spoke with yesterday - unfortunately, she was not very nice today. She told me that they had charged me a $45.00 fee that I needed to pay for accessing my own vehicle? When I pushed back and asked why the manager didn't say anything about this the first time I came to the lot, or yesterday, she developed an even bigger attitude and started to go on a tangent about me "trespassing", saying I can't just enter the lot unauthorized - I asked where the signage was because there's no signage that says "do not enter" or anything of the sort - it's literally a chainlink gate they leave half or fully open. She started lecturing me about how I needed to report into the office upon my arrival - but how am I supposed to get to the office if I'm not able to enter the property? And again, I did check in with the manager? The manager remains nameless as they are trying to hide his identity. I asked to speak to the owner, whom she said doesn't work there? When I asked who responded to my Google Review, she said it's automatic (it's not), and I asked "an automatic personalized review?" to which she said yep. She told me I was "lucky that she was nice enough to let me out of the lot yesterday" with MY belongings from MY car that is a total loss. That ICBC told me to go access. These guys love forcible confinement for some reason - kinda weird. also kind of (very) illegal. I told her I would not be paying this arbitrary made up fee. She got even more angry, and told me they would not be releasing my vehicle to ICBC until I paid this fee. I said don't worry about it - I'll make sure to let ICBC know. Big shout out to ICBC for taking care of this situation. They were so prompt in dealing with this, and telling me they would take it from here. They put in a rush removal of my car from the lot tonight to prevent these guys from getting anymore money, and guess what? They were able to get the car! Isn't that crazy? A tow yard not being able to hold hostage a vehicle they do not own from the company who is paying for it to be there? Very grateful this situation is over. Again, don't tow with them, unless you want to deal with whatever the heck this experience was. --------

Alex was amazing. Calm, kind and patient. Asked sensible questions about the situation and…read moredetermined what would be needed before he arrived so that he was fully prepared. Highly recommend.

I had a car to sell for scrap. I called quite a few businesses. Mike was courteous on the phone…read moreand met me within a half hour. I recommend this business. Friendly and fast.

So, this was interesting...dude takes 3 hours to tow my 1 ton gmc savanna 3500 from surrey to…read moreabbotsford (40 min drive by car but i understand in a larger towing vehicle itll take longer) and when he gets to abbotsford he doesnt know where to go. I had to drive out to his cross streets and lead him here. All of that is no problem, i dont care about that at all. The problem is that he left my truck sticking 12 FEET out of my driveway and almost blocking my entire residential rd. He charged me 400.00 and in the process refused to put my truck in the driveway because he claimed the angle was too tight despite like 4 other tow trucks his size doing the exact same thing with ease. It was late at night and simply didnt give a crap and just wanted to go home. He obviously didnt care about stranding me in the middle of my street or he is an extremely incompetent driver. My tire was seized so it couldnt be pushed and he was my only option. I had to pay another tow truck 150.00 to just push it in the driveway because of him. I had neighbors honking at me all night and i couldnt sleep until 2am because i was stuck calling around for someone to help me since i couldnt be blocking the street in the morning. I would only recommend using this service if you are dropping off at a empty parking lot and if you dont mind being gouged. He also bent my trucks liftgate doing nearly 1k in damages. If anyone is interested in seeing proof of his damages or anything email me at craigslistrubbishatgmail.com.

Thank you!!! Sukhjinder Toor, nicest and fastest service ever!! Also reasonably priced!! Was locked…read moreof my vehicle but you got me rolling again inside 20 minutes!!! And it didn't cost me too much! So happy

I called them to replace my flat tire, I get a call from them, when I go to my car, the guy shows…read moreme a broken tool and says he broke the tool trying to open the wheel and now they have to tow the car for an additional $120. He charged me $89.90 for coming over, showing me a broken tool and leave. I checked the wheel, there was no fresh sign of anyone touching it. How can someone try to open the wheel, without even getting the spare ready, putting a Jack under the car. I think these guys are conning people under the pretext of roadside service, when towing which is their primary business and conn people for towing.

From the owner: Family Towing Businessread more