had a big chip off my windshield . . Required work and GM Jackson Lee was absolutely attentive and courteous. had it done within minutes and refused payment.Excellent service from him and his staff. kudos to them and thanks a million read more

These guys are my heroes. I'm not even kidding, they totally saved me and then went above and beyond after that. Long story short, someone keyed my car and damaged my door lock a couple of years ago. I made the claim right away but then procrastinated on following through with the repairs (for which there is a 2-year time limit if you want it covered by your insurance). I figured I'd have all the time in the world to get it done but then suffered a health condition that took me out for the months leading up to my 2-year deadline. So there's me, trying to find an auto body shop that would take my car in for repair on less than a week's notice. I initially didn't realize how ridiculous of a request that was until I spoke to my insurance provider and then called a large number of other auto body shops. Turns out they all have a 6-week waiting list right now. I literally got laughed at when I called some auto body shops to ask if they could take me right away. But Boyd Autobody Richmond was sympathetic to my situation and agreed to take my car right away, despite how busy they are. I was already on cloud 9 and so incredibly grateful when I went in to pick up my car. But little did I know, they still had one surprise left for me. After paying my deductible and getting my keys, I walked out to my car to examine their work. It was perfect. I then jumped in my car, prepared to drive off, when I looked around and saw that my car was immaculately clean. I was shocked. To put this into perspective, my car has not been that clean in years. I have two huskies, both of which shed like you wouldn't believe and love to run through mud, as well as the sand at the beach after getting wet. And then they get in my car. I literally gave up on trying to keep my car clean years ago. And I'm pretty sure there was close to an inch of husky hair than had accumulated on the floor of my back seats, which I tended to ignore because I have a little 2-door BMW so it was hard to get to that area and I never really had to see it anyway. So let's just say, I was convinced my car would never be clean again unless I paid at least $500 for a professional to detail it. I in no way expected Boyd Autobody to clean the inside of my car like that...and BMW certainly doesn't do it whenever I've taken my car in for servicing (not that I can blame them, lol). But Boyd Autobody Richmond went above and beyond on that front. I don't even want to know how many hours it took the poor guy assigned that task to complete it. I was so impressed and grateful that I ran back inside and asked if I could give the guy who cleaned my car a tip. But they, with a smile, said no, it's all good, and they would pass along my thanks. I am never taking my car to another auto body shop again. read more

Edit: Boyd attempted to contact me ensuring that customer service and satisfaction was their top priority. After receiving a detailed response from me 3 weeks ago (as of Aug 4th) I have yet to hear back from them. Let that tell you where they truly stand on customer service. After my accident, I put my trust in Boyd and its local manager, Paolo, to put my vehicle back together. Paolo was friendly, understanding and reassuring, so to my surprise, despite my vocalized concerns, he returned my vehicle back to me compromised and unsafe. On several occasions, I mentioned to Paolo that I was concerned about my power steering as there was a whining noise after the accident. Each time, he assured me he would look into it. As repairs progressed, I inquired again, and he had still not addressed it. I was told my concern would be passed on to the mechanics. When my car was returned, he didn't mention anything about the power steering. When I signed off on my car, I trusted that Paolo, with his expertise, followed through and investigated the power steering since it is so vital to the car. Driving from the lot, I immediately heard the same noise. Still, I trusted Paolo, so I drove home. The entire drive, the noise not only persisted, but it had worsened. I called Boyd and spoke with Paolo to which he said "I didn't hear anything" and "we can't fix all the mechanical issues." If it's related to the accident, I trusted that the issue would be fixed. I was left in a position to find another mechanic that would diagnose the problem, which is a position you do not want to be in. I took it to Mazda, and thankfully, since the problem was so obvious, it was immediately assessed as an internal power steering pump failure. I forwarded the information to ICBC and they agreed - the problem was secondary to the accident. I should note, it was also acknowledged from another Boyd employee that I was getting brushed off because Paolo was "too busy." I sent an email to Boyd's head office and it's been a week and I've received no response. I don't recommend Boyd to anyone. Take your business elsewhere. read more

I'd give them 2.5 stars if I could. The workmanship (repaired bumper) appears to be good. However, they fell short on updating me with any changes to the plan. Right from the get-go, it was going to be a new bumper. I recall signing off on some paperwork that authorized them to proceed. They were supposed to contact me if the repair was going to use used or non-OEM parts, or if there were changes to the plan. That never happened. Instead they Bondo'ed the bumper. I found this out only when I went to pick up my car, which put me on the spot as I was about to return the rental car. I can understand how the actual repair was, from a car insurance perspective, cheaper. But still. Also, they give your contact information out to a survey company. I got interrupted with a phone call during a meeting at work. Then I got an SMS from the same survey company out of Ohio. Irritating. My cell phone number is reserved for important matters, and whenever I need real-time updates (which, ironically, Boyd did not do, and hence the 2.5 rating); it's not for sale. A word of advice. Whichever autobody shop you choose, first ask if they provide a free courtesy car. It took two phone calls for me to establish that this particular Boyd location instead offers (for my situation at least) a rental car, and that it was on the house. A final general word of advice. Shop around. And when you get that free estimate, makes sure that it's non-committal--the last thing you want is for a body shop to lock down your claim with ICBC, making it a hassle to change to another shop. read more

Took my car in to replace a crack windshield. Great service all the way through. Everything was hassle free and explained clearly. Samantha did a terrific job of taking care of my insurance claim and explaining the work. Best of all is that the staff is well aware of the customer's time and call me back with updates on claim process and what my options were. Very satisfy with the service and the workmanship on the replacement window was great as well. They broke one of the wiper arm cap but ordered me a new one and replaced the broken one. I didn't know I had one of those on my car. read more

Wow total rock stars. I took my daughters truck in as I scraped the door against a pole in our underground garage. I wanted it repaired by the time she got back from holidays. Anthony gave me a quote on Tuesday and told me it would take two days to get the parts and the work would be done by the following Wed. He kept me up to date throughout the process and the work was done on time and for the quoted price. The door looks great and the truck was cleaned inside and out. Highly recommend this shop read more

Friendly service and compassionate owner... Upon me calling he took the time and explained what I needed to do... And offered to even receive my car in his shop even after hours as it was already after 5... Once there they had arranged for a loaner car... They even called to let me know of the actual damage assessment once they had a chance to take apart the car and have a good look... Boyd called me a couple of times to discuss my options for parts and material... And even when their work was a little delayed due to a damaged shipment of parts... They were very explanatory and informative... Personally I like to be in the loop... I don't appreciate when you call to get an update on your repair of service and no one can answer... Boyd auto was exactly what I was looking for... At all times they were very cooperative and informative... I hope I don't have to... But if I need more auto body work ill deff go straight back... (Service 10/10) (repair job 10/10) read more

We were extremely impressed with the fast and efficient service at the Richmond location. From the first phone call to inquire about services to the time we picked up our car, we received excellent service. All of the staff were pleasant and knowledgeable. You also can't beat the lifetime warranty! If we are unfortunate enough to need their services again, we will definitely be back. We highly recommend this location of Boyd. read more

I just came back from what I believe is the best experience with any autobody shop EVER. Earlier today, I was greeted by a huge gushing leak of water from inside my vehicle which I found out was from a clogged drain hose coming from around the sunroof of my Town & Country minivan. It seems that parking around trees is hazardous to my car. The leaves, pine needles and other types of debris may have clogged my drain hose which leads around the driver side console and centre light console close to wind shield and sunroof. I shopped around and went to three different shops and all couldn't help me because they didn't know how to deal with this type of issue. But I had previously been to Boyd Autobody and Glass when we had a pretty bad collision and they did a great job. So why not right? Well I'm so ecstatic that I did. I can say this, that they did a thorough job. And Bill, the fellow that actually did the work, even went out of his way to take me back home so I wouldn't have to wait at the shop all day. And he even picked me up!! How's that for service! And Joseph the Assistant Manager was so accommodating to assist me in my time of need. I will never look past these guys again should I ever need any autobody work or paint job or anything. I'm so happy. Thank you so much guys! You made my day/week/month/year. I'll be sure to recommend you folks to anyone who needs your services. Thank you once again! read more

I took my car in to get my bumper fixed from being rear-ended that day. The staff at this location were all extremely friendly and helpful. I had a dent on the side of my car from a previous accident, that they were able to fix at the same time. The service here was great. Richmond Boyd will definitely be my go-to place for any auto repairs read more