Everything, helped with the hard decision to put my kitty to rest. Very kind Have been going to…read morethem for at least 10 years very knowledgeable.

This place is by far the most thorough and economical vet I have been to. The staff and doctors are…read morevery good and sensitive to the pet and pet owners needs. I now take all of my pets here and am very happy with my choice.

DO NOT WASTE YOUR TIME AND MONEY! $120 will simply get you in the door but no explanations (they…read moreare an additional fee). Hah what a joke, Doc!!! A Tele-med VET online would have called in RX and costs 1/3 of the price. The woman who saw my kitten was the worst vet I've EVER experienced! She offered no explanation of what could be going on except "more tests" (apparently the $120 fee at arrival only gets you in the door). Kitten ended up dying bc I couldn't afford the $500+ tests and bloodwork that "wouldn't necessarily show whats wrong". Later that weekend, I talked to my normal vet and he was able to explain and diagnose what happened in 15 minutes. Apparently it was pretty "textbook parvo". Worst part: Vet is CLEARLY NOT AN ANIMAL PERSON and has no bedside manner. BAD CARE, BAD BUSINESS, AND VERY DISHONEST!

Going to the emergency vet is never a good thing, but this hospital was great to my dog when she…read moreneeded a c-section. They were courteous and helpful. I appreciate their quickness!

We love Rocky Mtn K9. Their staff is great with our babies. We use them exclusively for Daycare,…read moreBoarding and grooming. We are K9 Club Members, which is the best deal to get all the perks they have to offer. Our dogs get so excited when we pull up to drop them off. It is so reassuring that we have a place to take them where they feel loved. We also recommend their training program. Our dogs did a two week course and it changed our lives. Can't recommend them enough!!!!

My parents recommended Rocky Mt. K9 after their groomer moved there, so we decided to try the bath…read moremembership for our five dogs. The online scheduling was convenient, but the website was difficult to navigate and had several features that didn't work properly. The front desk employee was extremely friendly and helpful when I called about signing up for the free 14-day trial. Our first visit was okay, but the baths were disappointing. The dogs still had dirt on their coats, my hands became dirty after petting them, and I had to rewash parts of them at home. I chose not to complain because I wanted to give the facility another chance. At the second visit, our dogs were noticeably more reluctant to enter the building. Staff also informed us that dogs may share kennels, which concerned me even if they're from the same household. When we picked them up, one of my German Shepherds, Violet, had diarrhea, feces on her tail and legs, and fresh abrasions and swelling on her nose that were not present before drop-off. I was never informed during the appointment that she had become sick. I had to clean and bathe her again after getting home. My partner called to express our concerns, and the front desk employee was again kind, apologetic, and said he would pass everything to a supervisor. Unfortunately, my conversation with the supervisor was the complete opposite. Rather than showing empathy, she immediately became defensive, insisted Violet's nose injury existed before the appointment, implied we were providing inaccurate information, and repeatedly focused on my "tone" instead of addressing our concerns. At no point did she apologize or acknowledge how upsetting it was to pick up an injured dog. We decided to cancel the membership during the advertised free trial. We were told it couldn't be canceled until after we were charged and then we'd have to request a refund, which made little sense for a trial period. We were also required to repay the 40% grooming discount that came with the membership. While I expected that part, it was frustrating considering we were canceling because of our experience. I do want to recognize the groomer who groomed our two poodles. She did an excellent job, and I happily tipped her 20%. I also want to commend the front desk employee for being consistently kind and professional. Ultimately, it wasn't the grooming itself that lost our business--it was the lack of accountability, empathy, and professionalism from management when concerns were raised. If our concerns had simply been acknowledged and addressed with compassion, we likely would have remained customers. Instead, we'll be taking our dogs elsewhere.