Absolutely would recommend this place. I was able to call to explain my pets symptoms and was able…read moreto come right in. I was greeted at the door and was seen immediately to get vitals and Dr.Cox was phenomenal in diagnosing what was wrong and a plan to treat my dog Jane. They were able to give meds right there with take home instructions and answered any questions I had. It was quick and staff was great. Very happy with my experience here. Should we have an emergency again I now have a trusted place to go to.

VEG is owned by D1 Capital & Fidelity, a private equity group. Meaning they have a bottom line to…read moremeet and don't actually care about your animals. It's a shining example of capitalistic greed and PE gobbling up businesses to make them another line in their portfolio to generate wealth. Find a locally owned small vet (I recommend MidValley) who truly cares about helping animals and isn't trying to suck you dry for as much money as possible.

I would give this emergency vet zero stars if it was possible. I have taken my French Bull dog here…read moreon three separate emergency occasions to be turned away every time. They girl at the front desk will not even allow me to tell her what is going on before she says the vet is to busy and handing me a list of other places to go. I could understand the busy excuse if it happened once but three different times is ridiculous. Don't label your company as an emergency service if you're not going to help all animals in need Or provide emergency service. So unprofessional. My recommendation is advance veterinary clinic on 3300 south and about 1000 east. The vet techs and doctors there are absolutely amazing and I've never been turned away no matter how busy. If you care about your pets steer clear of this place.

My elderly cat had been losing weight, didn't want to eat, and had a sort of occasional hacking…read morecough. She started to have extreme trouble breathing tonight and was in a miserable state, so I drove her over there after midnight. She was at the end stages and I had to make the hard choice to end her suffering as humanely as possible. Staff was absolutely kind and understanding and let me spend time with her before, during, and after the procedure. She died very peacefully. I am so grateful for the professionalism and compassion at the Pet Emergency Room. My heart is broken but at least the suffering is over for my dear kitty who I have loved and cared for since the day she was born.

When we were visiting over Christmas vacation my senior Yorkie suddenly was experiencing congestive…read moreheart failure. From the moment we walked in I felt comfortable with the wonder staff up front, Brie and Amanda. I was in a panic and they were calm and comforting. My little Yorkie was hospitalized but within 24 hours they had her doing so much better. She was discharged and happy and well. We had a EKG apt with the cardiologist Kya Fedora who was completely wonderful and thorough, I only wish she could continue to be her cardiologist if we didn't live out of state we would continue to see her. I appreciate each and every one of their staff members who worked so hard to get my Lola healthy again! I'll be forever grateful! Thank you

Be aware it is owned by TSG Consumer Partners, a private equity group. Meaning they have a bottom…read moreline to meet and don't actually care about your animals. It's a shining example of capitalistic greed and PE gobbling up businesses to make them another line in their portfolio to generate wealth. Find a locally owned small vet who truly cares about helping animals and isn't trying to suck you dry for as much money as possible.

I have been here a handful of times and the staff is always super kind and attentive. The service…read moregiven is always above and beyond from all staff, especially the front reception team. Everyone here genuinely cares about the animals. They are honest about what they think is necessary and when they think you can hold off on certain things. Keep in mind it is an EMERGENCY clinic so if your pet is stable it may be a longer wait even if you came first. Much love and thanks from Rosie & the fam

Their primary and only concern is money at every step of the way they make sure that you understand…read morehow much you owe them and can pay them before even discussing treatment or the health of your pet.

New and well-equipped facility, very friendly staff, kind and with a great knowledge of dogs'…read morehealth and behavioral problems. We felt very welcomed and our pup got the best treatment any dog owner wants for their beloved pet in a great need of urgent medical help. We are pleased and happy to discover such a facility!

All VCAs are owned by Mars Incorporated, a private equity group. Meaning they have a bottom line to…read moremeet and don't actually care about your animals. It's a shining example of capitalistic greed and PE gobbling up businesses to make them another line in their portfolio to generate wealth. Find a locally owned small vet (I recommend MidValley) who truly cares about helping animals and isn't trying to suck you dry for as much money as possible.

The entire critical care team and social services took excellent care of my dog in her emergency…read moreand throughout her entire hospitalization this week. I will forever be grateful to them for giving me more time with my dog. Also always appreciate their specialty departments that have taken great care of my dog over the years (internal medicine, oncology, and dermatology.) Internal medicine especially has really helped improve my dog's quality of life and been incredibly kind and knowledgeable. (All of the front desk staff and everyone in between I dealt with were all kind and wonderful as well.)

So far, TERRIBLE. There were people that came way after me that left way before me. I get it, my…read morepuppers had symptoms that could be contagious and whatever else, but he doesn't got to dog parks and hasn't been out anywhere where there have been other dogs in weeks. So the likelihood of him having a contagious illness is super slim. And I could even understand isolating us in a room. Instead of asking those questions I get ignored for two+ hours on a day where they don't have hardly any patients. Front staff is nice enough, but whoever the lady was that took us back? Rude, needs a better bedside manner, she also took puppers back for treatment and he didn't like her vibes either. The vet, however, was lovely. Listened and treated puppers accordingly, he had a stomachache, the end.

This isn't a review I really wanted to write about, as it still brings up some heavy emotions. We…read morehad to put one of our cats down a few weeks ago, and we brought her here to Urgent Vet in hopes that maybe they could help, as it was a homeless cat we tried to help. It was a tough decision, but we couldn't afford to get her the care she needed. I appreciate how compassionate and empathetic the staff was in making this difficult decision. They gave us the time we needed with our sweet girl to give her all the love we could before letting her pass over the rainbow bridge. Thank you for all you did to care for her too, Urgent Vet.

I recently chose UrgentVet when my Vet couldn't see my dog soon enough for a rapid onset ear…read moreinfection. I chose UrgentVet based on a friend in vetmed recommending the chain itself and reading the reviews. Overall, good experience and fair pricing. They are a "fear free" practice I believe, which is positive, especially when you have a dog who has vet-related ear trauma. It does potentially limit what can be done without the need for sedation. I went in hoping to avoid sedation for an ear exam but knew it was a possibility. They did sedate and we went home once she was walking on her own. Pricing ended up being less than expected - mainly because I was quoted an astronomical price. The staff was up front about cost and gave an estimate for the exam fee and ear cytology - this was right after they told me they would likely sedate. I asked for an estimate on sedation and while I was soaking in that number in they mentioned a few other things that could come up but did not say how much they would cost. This caught up to me once the staff left the room. I love up front pricing but would appreciate estimates including the big ticket items - even if they don't end up happening. Not knowing is half the battle. In the end, they were very generous and removed extra charges associated with sedation that my dog didn't use to the full extent because she was sedated for such a short period. They do exams and care in the back without owner present (maybe you can ask, I didn't) which probably helps the pet. I would have appreciated meeting the vet prior to the vet examining/interacting with my dog, especially since my dog has had a traumatic event with a vet in the past. They were very responsive via email - sent invoice and SOAP notes for insurance along with forwarding to my primary vet. I would go back in a urgent situation. I had never been to an urgent vet before and wasn't sure of their setup. Part of any misunderstanding of care choices/pricing would also be improved by me asking for clarification from the jump.