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    Brookside Animal Hospital

    3.2 (20 reviews)
    Closed 8:00 am - 1:00 pm

    Services - Brookside Animal Hospital

    Pet physical or wellness exam

    Pet vaccinations

    Pet sitting

    Brookside Animal Hospital Photos

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    Reviews With Photos

    Riots head right after surgery
    Nicole T.

    We have taken many pets to brookside, and have always had a good experience. We had a rescue that can't be in a crate or she freaks out, so when she was spayed brookside let me sit with her until she was sedated and they were ready to take her to surgery, it was very kind and kept her from being stressed out, they are quite expensive though, ihad to get my dog in for a scar on his head that was swelling and had started bleeding, so I really didn't think it was something that could wait , so they got me in on an "emergency " visit, $81 dollars extra for that,, but when I got there 1 person was the and just leaving not one other person was waiting and not one person came in the entire time I was there, so... I don't think they had to squeeze us in, so just to look at his head and give him antibiotics $160 (higher prices is why only 4 stars), so they are more expensive than some, but they are very good, Dr Henderson did surgery on my baby's head and he's doing really good and everyone was very nice and very sweet with my pup, and the stitches she put in were perfect, not one came undone, and he played super ruff like he always does , she did a great job on him.

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    1 year ago

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    6 months ago

    Love how they have calmed my Corgi so he can get his treatments. I love all the people who work there, so friendly and gentle.

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    6 years ago

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    3 years ago

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    5 years ago

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    5 years ago

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    8 years ago

    My fur babies receive the best treatment and care from the excellent staff at Brookside!

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    6 years ago

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    6 years ago

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    9 years ago

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    13 years ago

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    7 years ago

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    10 years ago

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    12 years ago

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    8 years ago

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    11 years ago

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    11 years ago

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    Ask the Community - Brookside Animal Hospital

    Review Highlights - Brookside Animal Hospital

    Ive been taking my dogs and cats to Dr Markos and Dr Penrod for 30 years and Ive never had an issue or a complaint!

    Mentioned in 4 reviews

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    Mandy's Pet Chalet - This is what I want.

    Mandy's Pet Chalet

    (58 reviews)

    we love Mandy's! They do a great job with both my dog and cat. They always look clean and cute…read morewhen I pick them up

    I'm really disappointed with my experience here. On multiple occasions, the wrong service was done…read moreon my dog even though I clearly communicated what I wanted. While I understand that mistakes can happen, it became frustrating that it occurred more than once. I will say that when the correct service is done, the grooming itself is usually decent, it has just been difficult getting the correct service performed. Toward the end, they did acknowledge the situation, but it felt more focused on what I could have done differently rather than fully taking responsibility. I did want the bath and nail trim, but the most important service I requested was the shave. Unfortunately, the shave was not done. At checkout, I was initially told the total would be around $100 for the bath even though the main service I requested was not completed. I ultimately paid $66 for services that were not what I had asked for. When my dog was brought back to me, I was told he had been shaved to 5/8, which he clearly was not. After reviewing the groomer's notes, I was told he had received a contour and butt trim services I had declined at the beginning when they were offered. I had specifically asked for the same shave he received during his previous visit. I do acknowledge there may have been some miscommunication at the front desk, and I understand that mistakes happen. However, when it happens more than once, it becomes difficult to overlook. I also felt uncomfortable bringing my dog back to have it corrected because I worried I might be viewed as a difficult customer, and I never want to feel concerned about how that could affect how my dog is treated. Customer service and clear communication are extremely important when trusting someone with your pet. After reading some of the owner's responses to other Google reviews, the replies came across as unprofessional and poorly written. While I understand wanting to defend your business, the tone of those responses was disappointing. After giving several chances, I unfortunately don't feel comfortable bringing my dog back. I hope the facility works on improving customer service, as it is one of the most important aspects of running a business.

    Rocky Mountain K9

    Rocky Mountain K9

    (3 reviews)

    My parents recommended Rocky Mt. K9 after their groomer moved there, so we decided to try the bath…read moremembership for our five dogs. The online scheduling was convenient, but the website was difficult to navigate and had several features that didn't work properly. The front desk employee was extremely friendly and helpful when I called about signing up for the free 14-day trial. Our first visit was okay, but the baths were disappointing. The dogs still had dirt on their coats, my hands became dirty after petting them, and I had to rewash parts of them at home. I chose not to complain because I wanted to give the facility another chance. At the second visit, our dogs were noticeably more reluctant to enter the building. Staff also informed us that dogs may share kennels, which concerned me even if they're from the same household. When we picked them up, one of my German Shepherds, Violet, had diarrhea, feces on her tail and legs, and fresh abrasions and swelling on her nose that were not present before drop-off. I was never informed during the appointment that she had become sick. I had to clean and bathe her again after getting home. My partner called to express our concerns, and the front desk employee was again kind, apologetic, and said he would pass everything to a supervisor. Unfortunately, my conversation with the supervisor was the complete opposite. Rather than showing empathy, she immediately became defensive, insisted Violet's nose injury existed before the appointment, implied we were providing inaccurate information, and repeatedly focused on my "tone" instead of addressing our concerns. At no point did she apologize or acknowledge how upsetting it was to pick up an injured dog. We decided to cancel the membership during the advertised free trial. We were told it couldn't be canceled until after we were charged and then we'd have to request a refund, which made little sense for a trial period. We were also required to repay the 40% grooming discount that came with the membership. While I expected that part, it was frustrating considering we were canceling because of our experience. I do want to recognize the groomer who groomed our two poodles. She did an excellent job, and I happily tipped her 20%. I also want to commend the front desk employee for being consistently kind and professional. Ultimately, it wasn't the grooming itself that lost our business--it was the lack of accountability, empathy, and professionalism from management when concerns were raised. If our concerns had simply been acknowledged and addressed with compassion, we likely would have remained customers. Instead, we'll be taking our dogs elsewhere.

    We love Rocky Mtn K9. Their staff is great with our babies. We use them exclusively for Daycare,…read moreBoarding and grooming. We are K9 Club Members, which is the best deal to get all the perks they have to offer. Our dogs get so excited when we pull up to drop them off. It is so reassuring that we have a place to take them where they feel loved. We also recommend their training program. Our dogs did a two week course and it changed our lives. Can't recommend them enough!!!!

    Brookside Animal Hospital - vet - Updated September 2026

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