customer service would not answer my calls but i bought some gym mats for my garage and the same style i had bought was out of stock which was the pebble so unknowingly, i bought another design (the diamond) but the exact same mat, they both said they were 12 by 12 1/2 inch thick and i thought it would've fine but the don't fit together, then i sent those back and i got the tatami design and they don't fit either, like one of the mats fits but its just is slightly smaller than the pebble design and i dont know why, its not advertised that they wont fit or anything. wtf they are good mats but why don't the other designs fit together that is so stupid read more

The CAP service department is very responsive and is correcting the issue in a very timely manner.

Manual horrible and the customer service is non-existent. I called and tried to speak with someone but never got anyone. read more

CAP Barbell - The pulley system is horrible - Fitness/Exercise Equipment Near Me - Houston, Texas

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I recently purchased a small weight set to start some lifting to tone up some. The model I purchased was second hand but box wasn't opened still in original packaging. Upon opening I discovered the set was missing a couple of small pins needed to connect the two piece bar. I contacted them regarding my issue and made it clear this was hardly their problem but any help would be greatly appreciated. Within an hour they responded to my email asking for the set's model number. Shortly after I supplied that info they reached out again to info me parts had been ordered and would be shipped to my home with no charges. I greatly appreciate their dedication to outstanding customer service. Renae the agent that handled my situation demonstrated outstanding service ,dedication and great communication skills. Can't Thank her enough Great Job. read more

There is no where else to write this review, so here this goes: If I could give this company zero stars I would. I contacted the company THREE times because Amazon said that the tracking info for my order from them showed that the label was created but not shipped so I needed to contact UPS. UPS said they were waiting on the product to get to them so they could ship it and to contact CAP to find out when they are going to pick it up. I contacted CAP, again, THREE TIMES. A week after the THIRD email, they said (and I am copying this word for word in regards to how terrible this grammar is): "Sorry to hear you have notthe item. Unfotunally you will need to contact the place of purchase, " That's it. Nothing further. One sentence and that's it. No help at all. I'm out 60 bucks from a dumbbell rack because you guys can't help me out any further other than telling me to contact Amazon. YOU created the label, did not send out my purchase and now you just stole 60 bucks from a customer. Shitty customer service. NEVER AGAIN. read more

i wouldn't recommend this company overall. cheap & toxic materials and poor quality products. read more

CAP Barbell - Fitness/Exercise Equipment Near Me - Houston, Texas

Purchased a weight vest from them online been using it for 90 days and the main shoulder seam has ripped. When I contact the company im told their products are only warrantied for 30 days from the date of purchase and basically im S.O.L. DO NOT under any circumstances make a purchase from this company. read more

I needed missing parts for my rack. I emailed and after a week got a response. Was happy, but I am trying to complete the purchase by asking exactly how much for product and shipping, but could not get through. I had the idea to read Yelp review and decided not to pursue the order. Since I may not get the product. If things change, I will update this review. read more

Like all the other ratings this place has zero customer service they do not call back they do not return emails and their shipping is absolute garbage. Every time I get a dumbbell it comes in a single box with no wrapping at all. So by the time it gets to me the dumbbell is hanging out of the package and it scratched up. I have returned multiple times to Amazon and I will keep doing so until I get sufficient weights for the price. When I am paying $60 plus per dumbbell I expect a perfect item. And that is not what I'm getting. Luckily I ordered it from Amazon and not the actual manufacturer I would be really screwed. The only reason I am ordering from this crap hole at all is because they have rubber around the grip and no other companies offer that that I have found. Horrible company and I will not purchase any more weights regardless of the grip they offer read more

Tried to contact a sales rep for weeks - no response. When they finally answered - rude. Yes, I have an account. I'm just trying to buy your products - was trying. read more

Simply needed a replacement part that didn't come with the rack I bought. Wrote multiple emails and made over 20 phone calls. No response. Do not buy from this company. It seems as if it is out of business or abandoned. read more

I bought a barbell from these guys off of Amazon. The product arrived in banged up packaging. I didn't really care since it's just part of a weight set and it's solid metal. However upon unboxing, it became clear that one of the collars which hold the weights in place was broken. It was missing an entire tab and the jagged exposed metal underneath not only posed a laceration hazard, the part itself was obviously compromised. I searched and tried to contact the seller through Amazon. The only way to reach them was through their direct website. I reached out to them and included my Amazon order number. We had several back and fourths during which I was only asked for more and more information. I was asked to provide them (the seller) with a receipt even though I am 100% convinced they have access to all of this. I did. Then they wanted the model number. I looked and looked on the Amazon ad again and sent them the only number that seemed like a model number. 3 days later, after I inquired again as to what was happening, they told me that isn't THEIR model number and asked for a different model number. It's been over a week. I have provided them with ample information and the only model number I could find. They don't disagree that this is their product. They just keep demanding more and more information from me. I don't know why they didn't just expedite a single replacement collar. That's all I want. I tried opening a return on Amazon just to start a dialogue with them through Amazon. I don't want to ship this monstrous thing back, I just want the broken part replaced. I reached the end of my patience with their awful customer service which consisted entirely of asking me to research more and more information about an order THEY fulfilled and a broken part that THEY shipped. This was a customer service lay-up. I just wanted what was promised and what was featured in the ad. They have failed to deliver what they promised and I am now enraged at what a nightmare they made of such a simple request. I am being held responsible for their record keeping. They are taking their own inability to ship one of their products in an intact fashion and making it my problem by asking for more and more information rather than connecting to the Amazon arm of their own business and just handling it. The broken collar, disappointing but understandable. Their response to my request for an intact collar, inexcusable. read more

CAP Barbell - Fitness/Exercise Equipment Near Me - Houston, Texas

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I ordered a part from them weeks ago, payment taken and the product never got shipped. They take days to respond via email, their phone lines never get through, and their communication is absent. This company must do well commercially because they don't seem to care unless you are a whale of a client. read more

I ordered two 10 lbs weights from them. The item was poorly packed and when I received it the box was ripped and only had one weight in it. I messaged the seller and they asked for a picture of the box, and my boyfriend had already thrown it in our recycle bin and I could not photograph it, so the seller would not send me another weight read more

This company sucks their customer service is horrible they never return your phone calls or e-mails. Do not buy from this company they will rip you off. They don't care a bunch of scammers. read more

Ordered dumb bell set with an a frame rack. Rack is damaged tried emailing and calling as per the bright paper says Stop don't return to store but call 877-227-0955 or email customerservice@capbarbell.com. The voice mail is inactive and you can't leave a message, the company main number has same message and no one answers, and emails go unanswered. Checked BBB and they have a D- rating. Jerks. read more

CAP Barbell has great economy equipment that caters to the vast majority of people. I use and have used for years CAP equipment and have enjoyed it all. read more

i would give this company negative stars if i could. 100 lb barbell set was missing one little pin that holds the two part bar together so i called them to ask for them to send a replacement part. their. customer service line asks you to leave a number for a call back but they don't call back. i tried the main number and requested connection to an operator and got a voice mail to leave a call back number. the customer service message advises faster service by contacting them by email.so i sent an email and requesting a confirmation that they received my email. no response.. i wish i had checked this dealer out on yelp before i purchased their product. read more

Terrible customer service. Do not buy from this company. First I waited on a dumbbell rack and missing dumbbell over 1 month, total run around from the company. When the missing dumbbell did arrive it was broken. I now have been calling and e mailing the company for over 1 month with no response at all. Totally being ignored for a missing product that I have already paid for! read more

Does not even respond to customer inquiries! Called several times and left messages which were unreturned. E-mailed customer service with no response either. I purchased CAP products at Academy. Product was manufactured incorrectly... I figured CAP would at least want to know what there is a problem with their product but clearly they could care less. read more

this company is bad,missing parts,wrong parts,deliverd again with the wrong parts again...&didnt put the correct apt,name on it....this company sucks!!!....i ordered an standard weight bench fm -6230b...only thing was nice was the young lady who answered the phone..costumer service....i had to buy my own screws,to assemble my bench!!!!..&still dont have my parts.... read more

This company's customer service is atrocious. I bought a workout bench which was shipped to me missing 11 parts. I emailed customer service and they asked for a copy of my receipt and address, which was fine. I sent them everything they asked for and they never responded. That was over a week ago. I have sent them a message every day asking when and if they are going to send the parts and they have completely ignored me. I guess it's going in the trash. read more