I had a very disappointing experience with IdentoGO fingerprinting services at ATAX in Middletown,…read moreNY. I drove over an hour for my appointment, only to be treated very poorly when I arrived. I had cash with me but did not have a physical credit card, and they refused to provide service. I even offered to get a money order instead, but they refused that as well, saying their money order scanner was out of order. What frustrated me most was the complete lack of professionalism and customer service. If there were issues with their payment system or requirements, they could have easily called ahead and informed me so I could make other arrangements instead of wasting my time and trip. The staff showed no understanding, empathy, or willingness to help find a solution. I'm extremely disappointed not only with the inconvenience but also with the rude attitude and poor treatment I received. Customer service should matter, especially for people taking time out of their day and traveling long distances. Based on my experience, this location seriously needs to improve how they treat customers.

From the owner: ATAX is a full-service national tax preparation and business services franchise. We serve clients…read morein both English and Spanish. We offer many services to help you with your personal and business finances: Personal Taxes | Business Taxes | Bookkeeping | Payroll |Incorporation Services - Business structure creation, including C-Corp, S-Corp, LLC, Professional Corporation, and Not-for-Profit. Whether you need help untangling your personal finances or are simply overwhelmed in managing your business\' accounting needs, we would love to help you.  ¡Hablamos Español y estamos aquí para servir a nuestra comunidad!

Truly amazing service. My elderly family member uses them, and when they got lost today walking to…read morethe place of business down the street from their house, I called Stacie to tell her they turned around and went back home. Without asking, Stacie got in the car and drove over to their house to complete the taxes for them. I mean, who does this - and on April 14th no less? Family Business LLC, that is who! Thank you!!!