Outstanding staff Dr Spady is very attentive…read moreHis office offers access to various disciplines

New patient. Made an appointment for an annual physical and a couple of other issues. Dr. Spady…read morecomes into the room with another person, explains it is a medical student and requests my permission for him to sit in, which I grant. We go through the "physical", which he didn't properly and completely perform; I think the only thing he did was listen to my heart on the stethoscope. He provided no guidance as to what was being done or why. After some small talk and dancing his pointer fingers around the keyboard for about 7 minutes (most of the time; no clue what he was doing) he gets up and starts walking out of the room. I'm confused and apparently he is "done", though he didn't provide any verbal guidance or cues (e.g. "Well, everything looks good, etc"). I say, "Well, there are a couple of other things I'd like to discuss if possible." And he says, "Oh oh, okay, sorry about that", as he comes back into the room. After discussing some other issues, I realize Dr. Robert Spady hasn't won any awards for attentiveness. His back is to me the entire time and most of the time he's typing away on his keyboard into his terminal. Understanding I'm going to have to get real specific and assertive with my own medical care, I requested that we do a full blood work and analysis, including cholesterol and a few other standard screens. He informs me that because I hadn't fasted I'll have to come back for the cholesterol. I say, "No problem, lets the do the remainder today and I'll come back for the cholesterol". He agrees. We part ways, I'm actually done at this point, though he seems to be rushing to get to his next patient. I'm not feeling very confident. I go to the receptionist to "checkout". I discover that she is not aware of the blood work that is supposed to be drawn that day. For some reason, I couldn't get the blood taken right then and their and had to make an "appointment" to get my blood drawn. Never in my life has that happened. Okay, so I make an appointment and basically realize this appointment was pretty much a waste of my time but I decide to stay on the horse, crossing my fingers. I had also received a referral to the Urologist across the hall. When I ask her about the referral, she says, "Well, I can write something up for you or you can just walk over to their office right now". She obviously wasn't in the mood to do her job, so I agree to walk over directly and make my appointment. Once in the Urologists office, I explain the referral and she states that she needs a "referral form" from Dr. Spady's office before she can even make an appointment. I'm scratching my head and state, "Surely his receptionist didn't just send me over blindly knowing that was required." I walk back over to Dr. Spady's office to inform the receptionist of the prerequisite necessary to make my appointment. Again, clearly not in the mood she states, "Well, I won't be able to give you that form until at least this afternoon". No one else was in the office. Again, I'm wondering if I'm in the twilight zone at this point. The next morning I go back to get my actual blood drawn, which goes without a hitch. Two weeks later I still haven't received a phone call with my results, nor a letter in the mail, nothing. I call to ask about the results of the blood work, and I find that most of what I requested was not even performed and that I would have to come in yet again to have blood drawn. They also stated they have no intention of proactively informing the patient of any test results. Good to know. So I go in again, they take my blood and after a week I have to give them a call to request my result be mailed. Morning of my Urology referral appointment, I call to ask if Dr. Spady's office sent my medical records. They did not. Furthermore she state on the phone that my condition isn't even treated by a Urologist. Appt canceled. Thanks Dr. Spady. At this point I'm not very surprised and realize how much time I've wasted with a seemingly incompetent physician, Dr. Spady and Total Health Physician Group. Avoid like the plague.

Dr. Pennington is the very best surgeon around! He has replaced both of my knees and now instead…read moreof just watching life pass me by, I'm an activé participator!! And he is so nice!!

I was very disappointment with the care and treatment that I didn't get. The staff and billing are…read morerude and deceitful, if you are poor don't go there. Uncaring unless you are loaded with money. Find someone who cares and will help you ..Id also give this place Zero stars but it won't let me.

More than 20 years ago, I was working as a nurse in the OR at Colfax Hospital Whitman County. Dr…read more French was going to perform a hip surgery. I was the circulating RN on this case. Dr. French was scrubbing outside the operating room as I was scrubbing and prepping the patient's surgical area. As Dr. French tried to get into the operating room the door stuck. I stopped, scrubbing the patient and went over to the door. Staying in sterile mode, put my arm under the latch to open the door for him. He then kicked the door open with his boot, knocking me into the wall, to the point where I slid down the tiles. My own physician happened to be in the room, and when I looked up , the rest of the staff in the rooms faces were in were in total shock... mouths hanging open. Since I hade been able to continue to maintain sterility, as I slid down the wall from his kick, I worked myself back up to a standing position and went to continue to scrub the patient and prep her for her surgery. No words were ever spoken. I never received any type of acknowledgment or apology from Dr. French, and only by word of mouth, heard that he had to go to anger management for his actions. He showed no concern or consideration for what he had done. His surgery techniques were very good. Yet, his interaction with an actual person or show of concern in any way we're nonexistent. If you want any kind of compassion from him, forget it. He is all about the dollar.

Dr. French has performed 6 surgeries on me over a 25 year period. The first in 1992 for a femoral…read moreartery rupture and broken femur. The last in 2014 for a torn meniscus. If I were mandated to express my feelings here towards Dr. French, I'm concerned readers would think it was a purchased review. In summary, Dr. French is the most talented, knowledgeable, and considerate Orthopedic Surgeon I could hope to cross paths with in my lifetime. His ability and desire to convey the level of explanation I needed for each of the surgeries helped me to prepare for the pending trauma. He has always been there for me. My only concern is that when Dr. French leaves his practice, I'll lose my go to person for helping me with all of my orthopedic needs. I will continue to travel from whatever state I reside in to his place of practice. Good luck.

Dr. Keizur is wonderful, but whoever is in charge of scheduling at this clinic is not…read more I called to book an appointment, and the soonest availability was three months out. Since I was (and am still) experiencing chronic flank pain, I was willing to wait, and I booked it. Three months later, during the week of my appointment, I called to double check that a KUB scan had been ordered and was told I wasn't booked on Dr. Keizur's schedule at all. If I still wanted to be seen, I'd have to rebook and wait again. I called Gritman Urology in case I'd accidentally been put on Dr. Smith's schedule, but I wasn't listed there either. Gritman suggested my appointment may have been lost when Palouse Urology and Gritman Urology split into separate clinics earlier this year, but said they could get me booked sooner than Palouse Urology could, so I transferred my care there. Fingers crossed that Dr. Smith's office runs a little more smoothly.

Mom had her final follow-up appointment with her surgeon and doctor yesterday. The change in her…read moresince I first arrived in tremendous. She's laughing, happy and strong. The doctor we found, Dr. kiezur at Palouse urology, saved her. He was so knowledgeable and experienced that it was a no brainer to follow his directions and trust him. I came in with a notebook and a thousand questions and not only did he answer all my questions, he made sure I understood all the answers he was giving. Yesterday, I said "we're going to miss you Dr. Kiezur", and he said, "I'm going to miss you ladies too." It's the small things, and the big things.

My husband, a retired veteran, was seen at River Horse Medical, and I cannot say enough good things…read moreabout the experience. Jennifer was absolutely amazing. From the moment we walked in, she made my husband feel heard, respected, and truly cared for. What stood out the most is how much she genuinely fights for veterans--she goes above and beyond to advocate for those who have served our country. It's rare to find a provider who not only delivers excellent care but also shows that level of dedication and compassion. Jennifer clearly has a heart for veterans, and it shows in everything she does. We are incredibly grateful and highly recommend River Horse Medical to any veteran or family member looking for someone who will truly be in their corner.

Dr. Grinnage moved her business address 30 miles away without any notification. Despite having an…read moreappointment date, my phone calls went unanswered and there was no response to multiple voicemails for 2 weeks. After reaching out to some friends in the medical field, I was able to finally get a viable phone number and make an appointment with Dr. Grinnage. After being unable to have my 2 blood pressure meds refilled for over 14 days, I switched to another primary care Doctor. Where she refused to transfer my medical history upon request

These people are miracle workers. I had a simple hand surgery earlier in the year, performed by Dr…read more Taylor, which completely resolved the pain I had been having. Today, after enduring four months of foot pain, I finally called and requested an appointment, and I was thrilled that I could be seen today. Taylor Menard examined my x rays and gave me a list of recommendations, all of which I followed, and within hours, the pain I'd had for months had vanished and I could finally walk normally, without limping. The young woman at the front desk was extremely friendly and helpful, and none of the health care providers were condescending or impatient. They carefully explained my options and patiently listed to my questions. I noticed a negative review about staff from nine years ago, and all if can say is that the staff he complained about must have all left; the staff I've met with couldn't possibly be better or more professional. My only request is that it would be nice to have a sign at the main entry of the hospital, because I had trouble finding the office the first time I came in.

After having a total reverse shoulder replacement by Dr, Hazelwood I can say that it couldn't have…read moregone better. His surgery method was as good as it gets, honestly pain free and follow up has been great. He and his staff take their time to answer and explain my questions, are always very friendly and easy to talk to and the environment of the whole office is relaxing and easy to feel at ease. I can't put into words how easy this whole process has been and how satisfied I am with Dr. Hazelwood and his entire staff.

We love this option for health care; it is a wonderful way to obtain the care a family needs. It…read moreis affordable care and quality care. Dr. Matthew Rice is so capable and kind, always available and reliable to provide what we need as soon as is humanly possible. Dr. Rice has been our Dr. for over 10 years, and has chosen to become part of this new model for health care; we love it! The nurses and office workers have always been polite and helpful. We hope the clinic will soon be able to provide services to veterans through the V.A. program. I would encourage everyone to join Story Family Medicine and pick your Doctor!

I can't believe that this model isn't more prevalent! We are saving hundreds a month on insurance…read moreand have so much more access to medial care. I love not having to evaluate whether it's worth it to take my children to the doctor. Balancing your child's health against your finances feels terrible and I no longer have to do it! Dr Story and Jenny are so prompt and in the first month have already helped us with well child checks, minor infections and emergency issues. They are kind, efficient and competent. I have never felt more confident in my medical coverage than I do now. No wondering if I am going to get a bill in three months, no waiting rooms and no barriers to actually speaking with my doctor.

Dr. Adkins pushed me to take a statin without talking much at all about side effects. I asked about…read morehandling things with diet and exercise. He discouraged me. He told me that wouldn't prevent deposits from dislodging and causing problems (true enough). Within three months of taking the medication, I had a severe Achilles tendon injury and developed acute pain in both of my shoulders and elbows. I've never had these issues before. Adkins mentioned nothing about these very common side-effects. In addition, when I talked about a separate, "sensitive" issue, his tone changed, and I felt very uncomfortable--judged might be a better term. Furthermore, although I had told the receptionist about several issues I was having when I made my appointment, Adkins cut me off after only 15 min., and I was not able to discuss my other health issues. I was asked to make another appointment. The only available slot was in three months and would be another co--pay and insurance billing. Had I been given better information, I would have put off taking a statin until I was older and less active. I also have questions about why some of my issues were not billed as "preventative" when they clearly were. Needless to say, I have changed doctors. I do not recommend Dr. Adkins. I'm switching to direct primary care. PS. I don't blame Dr. Adkins fully for all of this. I also blame a failing health care systemin which he works.

The best doctor I've ever had, hands down. He is really great at explaining terms, medication,…read moreconditions, etc. to you so that you understand them. You never feel like you are wasting his time--he genuinely cares about his patients and is very thorough. The only downside is that getting appointments with him can be tricky at times. Fortunately, Pullman Family Medical (where I see him at) as an online messaging system so if I have a quick question or concern, he can get back to me that way. He is quick at responding to these messages and if it is something that requires an official visit, he will kindly ask you to come in to discuss it further.