I worked with Darrel Williams during my refinance process. He was very diligent in his work. He…read morekept me informed during the entire process & was always happy to take my emails or calls. I would have gone bald during the process if it wasn't for Darrel. He was my saving grace.

Kerri is an amazing person to have on your side. As first time home buyers we didn't have any idea…read moreon what that process is like, or what "the next step" is. She kept in touch every step of the way, explained in words we can understand (for the most part, that is haha) and gave clear direction on what we needed and how to get them. She helped us immensely throughout this process and is very knowledgeable. I would highly recommend Kerri!

I've never been disappointed with ICCU. I get that locations/staff may differ. Although this is not…read moremy home branch, everyone here was friendly and did their best to serve folks quickly. Some of the poor reviews seem to be about someone on a customer care line, not this actual branch. This branch is large and beautiful inside, and adequately staffed at least when I was there. Great location. Completely satisfied.

Your customer service used to be so great and now it seems impossible to get through. I just waited…read morefor your online chat, was #4 in the queue. Waited 20 minutes to get to #1 and then it ended my call, without my permission. So I called the 800 number and waited the required 10 minutes it said I would have to wait (actually waited 15 minutes) and got no service. It was a quick question I needed answered. You guys need to hire more CS reps. I posted this comment on Facebook, but got no response. You all apparently no longer care what your customers think about you. I've been an ICCU client for over 40 years, but I'm rethinking my involvement with your credit union. Rather than building more locations, why don't you put your money into giving better service to the customers you already have? Or you're going to lose them.

Went inside today for a cash withdrawal. I think the dress of the staff is too casual--in a scruffy…read moreway. The male associate who helped me was wearing old jeans and a too-small, faded bank t-shirt. Even at the mid-point of my 35-yr career in bank credit administration, we still wore collared shirts every day. Jeans were permitted on Fridays (without holes). Enough of the dumbing down of the business world. Are other credit unions and banks in Idaho dressing the same?

Love the drive thru! I had no issues with the ATM & the driveway was wide enough 4 my vehicle as…read morewell. With a newborn, I have a renewed love for all things curbside and drive thru, esp in the snow & winter, so thank you very much from a mother who'd rather stay cozy & warm in her vehicle than park, grab a stroller, etc. I appreciate you!

5.00 Justin is…read morealways a wealth of information and explains things so you understand. He is passionate about helping people achieve their dreams. We did have some issues come up but that did not stop him one bit from making sure everything was taken care of properly and we were still able to close on time. This is the second time we have used him to purchase a home. We truly appreciate everything he has done for helping us.

Justin is very helpful and was always available to answer all my questions. The process was smooth…read moreand not a hassle at all. I enjoyed working with them and look forward to working with them in the future.

Love love love them! Did such an awesome and professional job helping with my loan for my house. I…read moreappreciated having someone I could call and ask a question and not feel stupid. Very pleased with the choices in lenders and rates as well!

From the owner: Mortgage Loans for Real Estateread more

John and his team at Academy took care of me while I was buying my first home. They made the…read moreprocess stress free and less confusing. They answered any questions I had and I never felt worried. You'll be in good hands if you choose Academy Mortgage.

Our experience with John and his team was Fantastic. As with any mortgage process it had it's…read morelittle hiccups, but everyone made it a point to make those as smooth as possible. We recently did a Re-fi with another Co. and each time they called it felt like another call to give us reasons why this might not work. John and his people were always positive and their approach was always "we just need this to button things up". We heard from someone on a regular basis and the call came from whoever was the right person to make the call. John called occasionally just to make sure we were comfortable with how things were going. The overall experience was Great and I would use them again any time.

Corey and his his team were AMAZING! My husband and I sold our home in early October in another…read moreState. Before we listed it Corey pre approved us and we were able to secure a new build. Over the years we have bought and sold several properties and this was the BEST transaction. They were very organized and got all the information they needed from the start. There were no surprises, except that Corey was able to get us a lower payment and interest rate!

Amazing people! I was working with a previous lender and…read morewas having a horrible experience. I was then referred to Evergreen and started working with David. He explained the whole process to me, answered all my questions, and would even call to see how my house hunting was going. We only had a certain amount of time to find a house and get our loan processed due to our lease at our rental having to be renewed and the team at Evergreen made our dream of owning a home happen in a very crunched amount of time. Thank you David and Megan!!!

Jimmy is the MAN! He's quick, efficient, helpful, kind, and overall wonderful to work with…read more We had received a loan pre-approval with a different bank, and due to some miscommunication it led me to came shop around for the best rate possible. Then I found ENG Lending, and started the loan approval process with Jim. He was able to get me the best rate possible for my loan along with the max amount. 100% will be working with him in the future, and recommending him to everyone!

From the owner: I have always loved real estate and after graduating from Boise State in 2003, with a Bachelor’s…read moreDegree in Business Management, I jumped right into the mortgage world. I was a loan originator for my first 8 years in the business, and have been running my own mortgage branch for the last 5-6 years. I’ve worked for a number of mortgage banks over my 13 years career, and I have never been happier than I am with Bank of England Mortgage. We are big enough to be able to offer extremely competitive rates, and small enough to still give the personal one on one service and attention to every client. Buying a home is an exciting time, but the financing side of things can sometimes be a little stressful for buyers. I truly love sitting down with people, going over all the options we have to save them money, and watching their stress be replaced with excitement as we help them secure the best loan for their situation. My goal with every client is to make the loan process as simple as possible and to share with them all of the ways that they can save money on their mortgage. Give me a call or shoot me an email anytime. I’d love to help!

remier definitely pays a company to remove their negative reviews. There is no way no one else had…read moreto put up with what I did. Unprofessional, rude and sneaky business. I'm lucky to be in my home finally but you need to be warned about their business practices and affiliations that ultimately leave a buyer at the mercy of the lender and builder. What a nightmare. Team Lane had to be taken off of my file toward the end because he could not help himself from himself. Team Mandi took over and they got me to the finish line. Not without a lot of unnecessary stress. Very disorganized and not interested in being an educator with their clients but rather condescending bullies. Not a company I would ever recommend to anyone in my lifetime.

The review of two Mortgage Companies (A cautionary tale and…read morewhy staying local is key) Sorry if this is a little long winded but I have to give high praise to Tina Burney of Premier Mortgage Resources here in the Treasure Valley. I don't write reviews on goods or services unless they are really bad or really good. And now The Rest of the Story.... I decided I wanted to go from a 30 yr fixed to a 15 yr fixed and pull some cash out. Having been a mortgage loan officer and California real estate licensee for 20 years, I know the business. And because of that I know that my situation with my finances, credit, stability, etc is what we used to refer to when I was in the business as a "slam dunk" deal. I decided to contact my current mortgage holder, Freedom Mortgage for this need because I had been with them for over 5 years. What a mistake that was! Long story short, Freedom Mortgage company was inept, unprofessional and non-communicative. After 3 months of playing with this company, I ended up e-mail blasting 15 top level executives to include the CEO to try to get some action. They still could not pull it together! A friend of mine told me his son had just had a great experience with Tina Burney at Premier Mortgage Resources so I called her. After talking with her, I decided to pull my application from Freedom and to reapply with Tina. I found her very professional, knowledgeable and fast! On May 6th she took my application. On May 8th she had an approval pending the title report. We signed our docs on May 22nd and the deal was funded, recorded and wire transfer in the bank was complete on May 28th. So what Freedom Mortgage couldn't get done in over 3 months, Tina Burney got done in 22 days start to finish! Bottom line is this. If you want your loan process to go smooth and fast, go to Tina. And no I do not get any kickbacks for this! She is just that good!