This is an absolutely positively disgusting business. Most of the vehicles you get from advantaged car and credit, something goes wrong. As soon as you either leave like, I had got an Arcadia from them at 1 point, got it. Home hour later went to leave and the transmission went out of it. They would not let me return it and get another one in its place. Anything like that? They said, if I return it, they would mark it down as repossession to go against my name and I had a few other vehicles from them. That was under warranty, and they never wanted to do the jobs under that warranty. After I paid my deductible, and then multiple times I had to pay multiple deductibles for the same issues. Because I needed my vehicle to go to and from work. They are terrible, terrible. Business and employees!!! I only gave him a one star. Ros, it wouldn't let me post this until I did, or they wouldn't get crap! read more

They are very ignorant and arrogant assholes. They will put whatever names on the paperwork just so they can make a sale. They harass all the clients references and they are in the process of being sued. DO NOT GIVE THEM YOUR BUSINESS. THEY WILL SCREW YOU. A client of theirs put my name on their paperwork when I found out they were told to take me off they were told a dozen times and still harass me. I don't even know that person. So now they are being sued. You screwed with the wrong person.here is the picture of the clients car who falsified paper work and put my name on their paperwork the clients name is April Allen in Ohio. She will be sued too. read more

Capital Auto Credit - Auto Loan Providers Near Me

8 months pregnant explained to them I wasnt physically able to work and needed at least a month to push payments out. Never made a late payment always on time, put $3000 down on a car almost a year ago just to find out my car got towed while me being 8 months pregnant & with my 6 year old inside a store in another city away from home to come outside in the cold dark completely stranded. They took my wallet, keys, a check, a phone without any notice. Next day still don't know location of the car or my belongings. Would never recommend not even to my worst enemy. Completely screwed me so now I'm missing my doctor appointment today and all the other important things I needed the car I worked so hard for. Thanks a lot!!!!!!!!! read more

This place has been nothing but issues between their cars, service, financing after the fact, and how they operate as a business. Let's start with the fact that, after the complaint, I vented on Facebook. A worker who is a family member of the company owner came on it through a friend, sharing it, and argued unprofessionally on it. Then years later, after a few minor service and mechanical issues, my insurance was renewed, creating a new policy number. I didn't notice until I got a charge for CPI coverage from them. I sent the declaration page showing coverage dating back to before the first cpi charge from them. The next week, I got another cpi charge from them. I sent yet another email to the same email address I have used in the past. I ended up calling today, and I got told my request for a refund of those charges was denied because I sent it to the wrong email, and that isn't their fault, and that they just got the coverage proof today, despite the dates shown on the declaration page. I asked to speak to a manager. I work in a credit union and we are obligated to refund all cpi charges that we charged during the dates of their coverage as long as we get proof. No matter when we get it. We go by coverage date. I sat on hold for 2 hours and 43 min. During that time, I called back on my husband's phone, getting someone else. She was arguing tooth and nail that they can make exceptions. They just got proof today, even though it showed coverage since before they charged me. She just kept arguing and refusing. I hung up and got a 3rd person who refused as well. My car is paid off this year and I will never go back. FYI my best friend is a financial coach with a bank and said she sees multiple. People get so screwed over by them in interest, and they overprice vehicles that you can't even refinance. She says they are dirty. read more

I haven't had no issues until here recently with the customer service people being rude and hateful and giving the wrong acct number telling me that I have a service fee when I have been told several times in the past that as long as I call there is no service charge unless they call me and I get that part. But for the rudeness and unprofessional customer service is crazy any more. I have been dealing with them for 2 years now and the 2 ladies I have talked to recently is very rude and unprofessiona. read more

Absolutely Horrible!!! You help someone by letting them use your debit card to make the payment online in exchange for the cash and this company will just start taking payments from you without authorization. Then to make matters worse, do not refund your money and you have to go through your bank and file a dispute. Where is taking money from someone's account that is not the account holder with them and did not authorize automatic payments with their account legal? To top it off, you cannot even find an address for their Xenia office so you can file a complaint with the BBB. Absolute bullshit!!!!!! read more

capital auto credit is the worst car place. please do not buy anything from these people!!!!!!!!!!!!!!!!!!!!!!!!!!! please don't do it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! i have had so many problems with my car and they never fixed any of it. thank goodness for dads!!!!!!! zero rating one star because i had too. read more

I've had my car for almost 4 years now, and I've never had a problem with this company. Ever. They are a business. You have to make payments, so these butt hurt people leaving all these one star reviews because they couldn't get by with missing payments are ridiculous. Advantage car and credit and capital auto credit have always been good to me, so I don't understand the one star reviews. read more

The most horrible and miserable place to buy a car from, they never want to help or work with you and after a week of not making a payment or trying to set up a payment arrangement they call you saying they will take the car. They don't even deserve the 1 star im giving them. They sell you a piece of crap car then don't want to fix the issue. It makes sense why all of the employees quit read more

SUPER RUDE woman that had talked to my wife earlier about potential missing one payment needing to be paid at a later date as a double payment was told if it wasn't paid Friday I wouldn't have a car Sunday about to report this business to the BBB repo companies usually come for a car after missing a month.. this place is straight TRASH. Get better customer service & better attitudes! read more

They ate the worst auto credit place I have ever dealt with. They have no compassion for anything and don't help you out in any way. do not use these people ever... save you time and money read more

Absolute worst place to even think about getting a car. The cars are all wrecked and barely pieced back together. The ladies who call for customer service are the absolute worst and rudest females I've ever encountered! Avoid this place!! read more

I also agree that I'm never gonna by a car from Jamestown in Xenia or get a loan through capital auto credit. They are very Rude. Expect Lisa and when yku need to get ahold of the customer advocate to get your vehicle repaired he don't answer his phone or his messages. read more

Absolutely do not buy a car from James Town Auto nor go through Capital Auto credit You will more than likely regret it. I do. I was sold a car that I did not have for even a week. It was sold to me with a bad engine and now it's been a nightmare to get it fixed. I'm paying for a car I cannot drive and they are no help Ive been paying more for repairs than payments. I called the week I got home with it because the check engine light continued to come on and I couldn't go over 4 mph.... On the way home from the dealership. They tell you that DO NOT BUY A CAR FROM HERE... at any location. Don't say I didn't warn you. There are plenty of bad reviews. I always made my monthly payments and always stayed in communication with this company. Yes I had fell behind a little but always made sure to make the full payment. Reason for falling behind is because of car repairs that were problems from the dealership not from me and they tell you that they will help you with car repair with a contact but never should we have to pay for repairs that they fail to tell you before you purchase the vehicle. I Captain communication with this company let them know that I'll be getting paid on Monday they then asked me to send over my check stub to make sure that they receive payment as soon as I did so and sent all my information over they came and got my vehicle the very next day as the repo people picked up my vehicle they told me that I was lied to by the debt collector they also told me that they do not like n****** or black people and they could not stand the man that was giving me the information because he's black I also have it on surveillance cameras from my house they were recorded I am blessed because now I have a new vehicle that runs great and I know now that I will not be treated unfairly I noticed that I started becoming treated unfairly once this company knew that I had a biracial son I am from Xenia Ohio I discovered that not only myself but several other people in the community that has rented from these dealerships and the bank of Jamestown Auto they noticed that they rigged their vehicles and Capital auto credit is an LLC they are the ones that sent over a repo guy and I only owed $500 after they picked up my vehicle they told me that I owed $700 when I've made several payments not to mention the car repairs I was told by Capital Auto Credit another reason why they came and got my vehicle is because I asked to speak to another representative and be assigned to another representative because I felt that I was treated unfairly and unkind I am only 37 years old and I've learned a lot from this experience I'm not bashing his company I just believe they need a lot of work and a lot of respect and to be honest and accurate with their customers when they sell a vehicle due to single mothers as myself that works extremely hard to stay up on her payments let alone up on payments on a vehicle that needed extremely amount of car repairs that I was not informed about I do not like the right reviews like this but some people should learn their lesson especially when it comes to a company and by the racial thing it's something that I cannot forget I felt very uncomfortable in that situation I understand that they're doing their job that they're picking up Vehicles because they're being asked to but I do not agree with how I was treated from Capital Auto one and how I was treated by the repo people that they sent never should the word n***** or black people be mentioned on how much you hate them when you're picking up somebody's vehicle very unprofessional and I was very uncomfortable let remind you I had the money to get my vehicle but instead I was smart enough and brave enough to get out of this situation before it was too late and find something different and start over again last but not least I have learned my lesson and what I've learned and what I'd like for you to know before you purchase a vehicle or to even consider ever going through a horrible dealership like this one If you're going to be doing business with a car dealership, it's important to know what kind of reputation they have. When negotiating with a dealer, they sometimes say or do things that sound suspicious. Knowing what kind of reputation they have can go a long way in determing if they're telling the truth. In recent years, there's been a growth of online dealer rating sites. Many of the large automotove portals have also added dedicated dealer review sections. This is great news for car shoppers who oftentimes need to be protected from unscrupolous dealers. The largest dealer review site is DealerRater.com. They have around 1 million user-generated reviews and also provides a way for dealers to respond to the reviews. The dealers that are actively involved on DealerRater.com care about their reputation and are usually ones that will treat customers right. Another stand-alone dealer review site is CarDealerCheck.com read more

They r the worst loan company for a car. I would not go with them. The ladies name Jessica and Lisa they r the rudest people to deal wit. There r people that r further behind on payments and don't take their vehicles but someone else can be a week and a day behind they come repo it. So this the worst car loan company. The have the most rudest people their when u call they give u so much attitude. So stay clear from company read more