Electrical issues since purchase on my certified pre-owned Subaru Outback…read more I was out of town and heard a ticking sound plus it was running rough on cruise control. My car was kept all day, but the mileage wasn't "documented" on the inspection. The next day it locked up. Devon came and concluded it was the battery. My car was checked in and out within 24 hours. I was inconvenienced 2 days and ignored when I complained about it. I've bought 2 cars from them. I wouldn't recommend purchasing a Subaru serviced at this location. They're creative with paperwork and "rules". Yes they're upset when held accountable. Not about the customer, It's about the bottom line. Annnnnddddd, I'm not your typical Subaru customer

Horrible to deal with do They do not support what they sell…read more I've been a repeat customer for ten years To just be let down

We have been patronizing MOC since 2020 for annual inspections and tire changes for our 2016 E…read moreClass, Elbereth. This time, we needed an emissions upgrade installed as a result of a recall notice. We had one little oopsie where, when I showed up, they thought I was dropping off the car, but I had been told the service would take three hours. It is a 90-minute drive each way, and I was by myself, so that was a little precarious. They told me to wait a minute while they sorted things out, which they did to my satisfaction. They gave me a loaner (new Audi, fun!) and sent me on my way. I did need to call a week later to get an update, but I wasn't mad about it, as they had said thru would drive to us to swap the cars back. All told it took a little over a week, as they were short-staffed, but everyone was a pleasure to deal with. We dealt with Phil, Zach, and DD, and one more staff member whose name I forget. They are also honest. We asked for new tires, but they checked and said we didn't need them, instead of making the easy sale. The car was returned washed and cleaned inside and out. As you can see by the picture, they have a nice setup for customers waiting on sales and service, with coffee, sodas, and water. Bring a sweater, though, as the AC is blasting! We will continue to bring Elbereth to MOC as long as we can.

Great location! Customer service very poor especially for the amount of money you pay here. Walked…read morein for appointment for oil change and wasn't greeted like I was at other Mercedes dealerships. I walked in and nobody said a word. The atmosphere was dry. I sat and watched as I waited while several employee walked right passed me without saying a word. Not to mention I was considering upgrading to a Mercedes SUV, but I don't like spending my money where I don't feel appreciated. At least 10 to 15 employees walked passed only 3 or 4 spoke.

Beware- this lot sold a friend of mine a car that had been previously wrecked with a CLEAN carfax…read more When he attempted to trade it in at another dealership, the carfax showed structural damage.

I had a great experience with this Moses location. The salesman, Mike Mowry, as well as his manager…read moreand the finance manager were all kind, helpful, and eager to help me find what I wanted and get me exactly what I asked. Mike went above and beyond obtaining the car I wanted from another dealership, texting information back and forth with me, and answering all of my questions. I would highly recommend him and this dealership to anyone looking for a pre-owned vehicle.

Denise was very professional, pleasant and accommodating. We drove 3 hours (one way) and she was…read morewilling to meet us on a Sunday! We are very pleased with the van that we purchased from her. It was in top condition, exactly as pictured and well described for a very reasonable price. We would strongly recommend going to Barboursville Pre-Owned Auto Sales for your next vehicle.

I have not worked with them on a business level but after looking at a few of their trucks for…read morepotential purchase, I left disappointed. They look good from the street but upon closer inspection, many have had or need some body work or the interior needs a lot of work (i.e.: headliners that are stained and held up with screws, 65k mile trucks having serious wear on the seats, 2009 trucks having torn seats and cracked instrument clusters). Also looked at a 2013 truck that had a stability control malfunction warning light illuminated on the dash. Prices for their vehicles seem to be pretty high for the presented conditions. I won't rate them lower simply because they may be great to work with, but their price points and presentation could definitely use some fine tuning.

I was here to get my buddy's old Lincoln Mark LT fixed and ready to go for the turkey shoot on the…read morefollowing weekend. Midway Ford's "lounge" room is pretty mid with its dusty coffee shelf, Krusty Keurig and mismatched seats. Not the way I'd go next time. The service was fine, but like most dealerships, I lost my shirt and even a layer of my own skin on the labor rates. The lady who answers the phone is professional and polished - so much so that it's almost frightening. I'll be back once the world ends and my buddy's frozen turkey legs are the only food sources left.

Visiting my mom here in Hurricane. I live now in SC…read more Was up here visiting for Thanksgiving and doing some deer hunting. Have been on the road for two weeks prior. So the "change oil soon" light comes on yesterday on my F-150 Lariat and I've got a 6 hour drive home Sunday. And I like to take care of my truck. Midway Ford worked me right in today for oil and filter change and tire rotation. Super friendly people, from the service group to the ladies in the checkout area. Nice clean shop (and waiting area). Awesome sales guy as well. Right near the aisle coming into the showroom and in front of the (Awesome) custom Bronco. I'd buy a truck from him any day! Relatively quick service especially since they worked me in. Excellent value, and it's genuine Ford service. Highly recommended and I would definitely use these guys all the time if I lived up here.

Very good customer service They made sure I did not leave…read morewithout a car And they made sure I got the car I liked

The last two cars we bought were from Charleston Mitsubishi and we couldn't have been happier with…read morethe process! We love our newest car, too!

It's been a year since Elijah Casto at Moses Nissan in St Albans helped me get the car of my…read moredreams. I went in with an idea of what I wanted and he made it happen, as well as the finance department that made sure that it would work within my budget as I requested. I'm very grateful that I chose this dealership. They made it very easy and stress free. I'm sure we all agree that purchasing a new car is not in the top of our 'want to do' list but I can easily say that they made it a great experience and for that I'm thankful.

They will up-charge you so much. I went here to get a part on my Nissan Armada 2010 (the heater)…read morefixed two years ago and it cost me $700, I went a month ago, and it cost $250?? The exact same parts. Nothing different. Why would the price difference be so different and why would it break that easy when I do nothing to my heater. I went last month to see how much it would cost to get my rear differential oil changed and they estimated $700.... I went to Mr. Tire (used to be Appalachian tire) in Hurricane, WV- they charged $127. There is no way that it could've possibly been $700, and online the estimate states that it would be maybe $250. This place is sexist in my opinion and up-charges women who they think don't know what they're doing. Don't go here if you're a woman or if you're man in general.

Nice car place good deals nice people who work here tend to always go over and beyond in a day's…read morework! Very distinguished people too! Both of the owners are able to find you a deal to fit your income and others. My time here was great nice waiting area. New seating outside with benches is great for when summer comes around and you can sit out there and enjoy the sun while you are waiting for them to assist you. I don't know why anyone would have a problem with this place. If they do have a problem they probably just are not telling the truth.